Originally Posted by gargamel
I know, it takes a lot of time and sometimes nerves, to "educate" them first, but they just don't know better. So, I have every understanding for your position, onebuck, and I even share it; but at the same time I well remember how grateful I was so many time that someone provided a helping hand to answer even my most basic and sometimes *really* stupid questions.
But I don't see a solution here. Noobs just don't know the rules. Once they do they usually are no more noobs.
I do agree that communication is the important thing here. That layer is very if'y at times. Not just for newbies. The conveyance of information either written or spoken can be mis interpreted at any one time. Now bring into the mix the international spice and things can become even more difficult. I will give the newbie some space at times but when the same goes on and on without even a hint of using the presented solution and then to complain about the situation.
The same user failing to even provide requested information when things start to get fun. Most just state that they will re-install or just move on to another distro. What a loss, to find a stumbling block and not knowing that to move to one side to avoid it. Instead just move on to the next set of blocks.
We don't have to respond. If I feel someone isn't or hasn't tried some form of solving the problem by themselves then I generally pass. If the user is at ends with the problem then that is when help is usually needed. I will then throw my $.02 into the mix.
As for the stupid questions. I think that no question is stupid! Maybe the presenter just doesn't know how to formulate a smart question. Sure, we all start somewhere but one should engage a little gray matter before they engage the pink (tong in cheek).