HP PhotoSmart Plus All-in-one difficulties in 13.37

nlsthzn · 06-25-2011, 03:03 AM

Hi,

Having looked at the various threads on the forum I have not seen one that seems to answer my issue.

About a week ago I tried installing my HP Printer (PhotoSmart Plus) and was unable to due to me not having run rc.cups. I have now done that and the installation of the printer went smoothly, it was detected over the network and the correct ppd was identified (seems it is actually on the firmware of the printer) and I was able to add the printer with the HPLIP (version 3.11.3a).

However right after the printer was added HPLIP tries to get a status report on the printer, this is when I get an error "Device communication error (5012)".

I have attached a screenshot of what I see.

I also tried scanning from the device and I get similar errors that the device isn't responding etc.

The printer is attached to the network via wireless and I am trying to print to it using my laptop also connected to the network via wifi (doubt that has any bearing but just FYI).

Any assistance with this would be appreciated.

Neil

edit: I have found on an old Ubuntu discussion that one solution a user had for this specific problem was to install SNMP... I didn't add SNMP when I installed Slackware earlier today, could this assist...?

edit 2: CUPS on localhost:631 shows the printer as idle (did attempt to print just to see but no go...

tronayne · 06-25-2011, 08:03 AM

This may be relevant (or not) but here goes.

I have two printers, a Photosmart C4680 (print, scan, copy) and a Business Inkjet 2280tn (PostScript). The Photosmart is connected to a USB port, the Inkjet is Ethernet.

When I set these guys up, I've found that being logged in as root and executing hp-setup in a terminal window (X, KDE or whatever window manager you use, needs to be running) is the easiest way.

First step is have CUPS running (and, I've found it to be a good idea to delete any existing printers from CUPS at http://localhost:631 just to get things back to basics.

Then, from the command line, execute hp-setup (hp-setup creates the CUPS entries for you).

The Photosmart, connected to a USB port, goes pretty easy -- hp-setup finds it, identifies it, I change the description to something simple (like "PhotoSmart") and that's that.

The options for "Connetion (I/O) Type" show "Wireless/802.11 (requires a temporary USB connection and is only available for select devices)." Have you made a temporary USB connection and gone through the setup? That might just be the worth a few minutes (and a USB cable).

HPLIP in my experience is pretty slick and really does the job with HP printers (and plotters, too!). If you've got a brand-spanking new model printer and hp-setup can't identify it it might be worth your time to go to the HP Linux Imaging and Printing web site and download the current version. Slackware 13.37 has version hplip-3.11.3a-x86_64-1, the current version at http://hplipopensource.com/hplip-web/index.html is 3.11.5 -- that may solve a few problems for you.

If you do that, get the SlackBuild from the source tree on your distribution CD-ROM/DVD, edit the file to change the version number, execute the SlackBuild and use upgradepkg to install it.

Hope this helps some.

[EDIT]
If you do decide to update HPLIP here's the address of the web page where you download the tarball (it'll come from SourceForge): http://hplipopensource.com/hplip-web...slackware.html. In the middle of the page, Step 3, click on the Download the Regular Tarball link.
[/EDIT]

nlsthzn · 06-26-2011, 04:09 AM

Quote:

Originally Posted by tronayne

Then, from the command line, execute hp-setup (hp-setup creates the CUPS entries for you).

The Photosmart, connected to a USB port, goes pretty easy -- hp-setup finds it, identifies it, I change the description to something simple (like "PhotoSmart") and that's that.

The options for "Connetion (I/O) Type" show "Wireless/802.11 (requires a temporary USB connection and is only available for select devices)." Have you made a temporary USB connection and gone through the setup? That might just be the worth a few minutes (and a USB cable).

I did use hp-setup to install the printer, I chose the second choice on the menu and the printer was identified and the correct PPD installed for the printer. It is just that it now gives me the problem shown in OP and I can't print or scan from this device??!

Neil

piratesmack · 06-26-2011, 07:49 AM

Hi, I'm not sure if this could have anything to do with it, but is your user a member of the "lp" group?

From CHANGES_AND_HINTS.TXT:

Quote:

HP multifunction printer/scanners require that your user account be a member
of the "lp" group for hp-toolbox to work properly, and to use the scanner
portion of some (all?) units, you'll need to be a member of the "lp" group.
This is because hplip's udev rules set the device with group "lp" ownership.

You can add yourself to the lp group with a command like:

Code:

usermod -a -G lp <your username>

tronayne · 06-26-2011, 09:21 AM

Second piratesmack's suggestoin: oh, yeah, group lp (forgot about that one). May -- may -- be useful to also belong to scanner and plugdev groups, too.

And, if that doesn't help, maybe redo hp-setup and select option 3 (with a temporary USB connection)?