It sounds like a configuration setting is missing or incorrect - there isn't a setting that stops accounts from logging in, but if you configure this by hand you have to edit a few different things. Red Hat supply a configuration tool to do the necessary setup for you, although I don't know how well it works.
If using the Red Hat tool doesn't solve the problem, post the text of the error, and a summary of how you've configured the system. This stuff is fiddly on Linux, and easy to get wrong
