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Old 10-14-2007, 09:59 PM   #1
n00bDanimal
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Registered: Aug 2005
Distribution: Fedora Core IV
Posts: 27

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SeaGate Pushbotton HD failure


Hello,
Was formatting my pushButton SeaGate external HD (part # 9Y7867-560)after a malfunction happened to it, and I accidentally removed (note: stood up too fast and yanked out) the usb cable prematurely, as it wasn't done formatting the HD yet.

Now I can't get my mac, ubuntu, OR windows machines to recognize it. Is there any way to fix this? Recovery of data is not needed, just want to get it back to running shape. Any help would be much appreciated!

When I connect it to my mac using the FireWire cable, it says it has an "unknown device" which gave me hope that this might be fixable. I'm running mac OS X, Ubuntu Feisty Fawn 7.0, and Windows XP. Only the mac has firewire support.

Thanks again for your help! Hope ya'll are taking it easy!

Last edited by n00bDanimal; 10-14-2007 at 10:01 PM.
 
Old 10-15-2007, 10:05 AM   #2
purevw
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Registered: Jan 2007
Location: Texas
Distribution: OpenSuSE 13, Kernel 3.13.3
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Cool SeaGate Pushbotton HD failure

I am still a Linux newbee, so I'll try to at least help with Windows.
What is the model number? 9Y7867-560 is a part number. The model number should be written horizontally accross the bottom of the tag.
First, are you connecting directly to a USB port on the puter, or through an external USB hub? For troubleshooting purposes, connect directly to a port on the machine. You might try plugging it into a different port than normal, in case the port became damaged. You might also try a different USB cable, just to eliminate that possibility.
In device manager, does the USB hub appear to be normal? There should be an "enhanced USB controller" in device manager. If there is not, then you can use your motherboard disk to install the USB 2.0 driver.
Does the drive seem to power-on normally? When the drive worked normally, did you use the drive lock option, if applicable? If so, there is a chance that it became locked, in which case you would have to install the Seagate software and then use that software to unlock it. A locked drive won't be recognized by "device manager".
Does Windows try to install "new found hardware" when you power the unit on? How does "device manager" see the drive, if at all? If it is seen as an "unrecognized device", then there is a chance that there is no permanent damage. If nothing happens after power-up, then there may be hardware or firmware damage.
Here is the Seagate troubleshooting page for the IDE / ATA external pushbutton hard drive: http://www.seagate.com/www/en-us/sup...ternal_drives/

If you have an external SATA pushbutton drive, there is a link on that page for troubleshooting SATA externals.
 
Old 10-15-2007, 10:09 AM   #3
JimMcCall
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Registered: Jul 2007
Location: North West PA
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As a last resort...
This will void your warranty. Open up the external case, pull the drive from the case and hook it up directly as an internal drive using the SATA connection (or IDE). You should then be able to use any standard drive utils to repair/format/etc. When you have it ready, just pop it back in the external drive case and you should be ready to go. I did this last spring with another WD model. The hardest part was opening the case, if I remember correctly, they hide a screw under a sticker or a rubber foot or something like that.
 
Old 10-15-2007, 11:34 AM   #4
manny534
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Registered: Nov 2006
Location: Miami
Distribution: Arch Linux
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I think I had a very similar problem (on a WD) and all I did was like the above post said use a different port & cable and then plug it in to the Windows computer. Restart windows, it should see the disk and say it needs to check it (kinda looks like the B.S.O.D. just a little lighter). Let windows run the check and start like normal.

When I logged in, my disk was there and all was good. Hope you get the same results.

Manny
 
Old 10-15-2007, 01:04 PM   #5
jfxg
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Registered: Aug 2007
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If the above doesn't work, it sounds like you trashed your MBR. There are a number of tools for this and depending on how familiar your with disk partitions as to which tool to use. I would suggest a GUI tool. From an XP command line or run in the start menu, run "diskmgmt.msc", without the quotes. If you don't see your drive try using "gparted" from ubuntu. Linux seems to see bad disks better than windows. If you see it just delete the whole disk and then recreate it. Be sure you have the correct disk before you delete it. If you have any questions please post back.
 
Old 10-15-2007, 01:14 PM   #6
n00bDanimal
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Registered: Aug 2005
Distribution: Fedora Core IV
Posts: 27

Original Poster
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hey all, thanks for the info, I debugged as far as I could (went into the Devices Manager and it wasn't being detected), it must've gotten far enough into the formatting that it had corrupted whatever it used for detection in any OS. I called up SeaGate (they don't have tech support on weekends when I ruined it) and they said it was a faulty drive and are willing to replace it, so no worries. Next time I decide to reformat a drive I'll be sure that the USB cable is nowhere NEAR anything that could potentially yank it out :P

Thanks for the info again, I really appreciate it. If it was my own external HD (not a friend of mine's), I'd be very tempted to try the solution posted above (that would void the warranty)....I'm one of those Computer Science majors that doesn't know much about hardware but does love to learn about it

Just for reference, it was model # ST3400601CBRK.

edit:: tried the "gparted" option and it can't detect that another drive is there. I did however like the warning message "Since Gparted can be a weapon of mass destruction only root may run it." :P

Last edited by n00bDanimal; 10-15-2007 at 01:18 PM.
 
Old 10-16-2007, 02:39 AM   #7
bdpf
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Registered: Apr 2007
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Unhappy SeaGate Pushbotton HD

I have a Maxtor one touch external, USB, that I have never been able to get it detected by XP PRo. It's way out of warranty. Have loaded the Maxtor software and retrospect software on three separate computers.

Is it time to open it up? ?
 
Old 10-17-2007, 12:21 AM   #8
JimMcCall
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Registered: Jul 2007
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Distribution: Slackware
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Maxtor one touch external

Quote:
Originally Posted by bdpf View Post
I have a Maxtor one touch external, USB, that I have never been able to get it detected by XP PRo. It's way out of warranty. Have loaded the Maxtor software and retrospect software on three separate computers.

Is it time to open it up? ?
I would. But, you may decide differently. If you understand how to add a 2nd or 3rd drive to your computer, you should be able to remove this drive from its external case and hang it on your computer and access the drive as you would any other 2nd or 3rd drive. All these external drives (that I know of) are nothing but a standard hard drive in a external case. In some cases, you might find a laptop drive, in which case, you might need an data cable/power supply adapter. Otherwise all the externals I have ever seen contain a standard drive that could be added to your PC. You could then recover your data, use it as an extra internal drive, etc. The external case hardware may have failed, the drive itself may have failed, or the drive may be corrupted. Depending on what has happened, you may or may not be able to get your data or use the external drive again.
 
Old 10-18-2007, 03:51 AM   #9
bdpf
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Registered: Apr 2007
Posts: 2

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Angry Seagate Pushbutton HD

Quote:
Originally Posted by JimMcCall View Post
I would. But, you may decide differently. If you understand how to add a 2nd or 3rd drive to your computer, you should be able to remove this drive from its external case and hang it on your computer and access the drive as you would any other 2nd or 3rd drive. All these external drives (that I know of) are nothing but a standard hard drive in a external case. In some cases, you might find a laptop drive, in which case, you might need an data cable/power supply adapter. Otherwise all the externals I have ever seen contain a standard drive that could be added to your PC. You could then recover your data, use it as an extra internal drive, etc. The external case hardware may have failed, the drive itself may have failed, or the drive may be corrupted. Depending on what has happened, you may or may not be able to get your data or use the external drive again.
Tried to hook it up in two different computers.
It was not detected as a 200GB hard drive. (130 GB only)
I believe the MBR is messed up. Drat..
Fdisk was not able to verify the hard drive, stuck at 1% for hours.
Thanks for the help.

UPDATE Thursday, Oct 18, 2007, 6:00 pm

Capacity issues with external hard drives. You need to check and see if you bios will support the size of your external hard drive.
Here is link to trouble shooting on maxtor / seagate site:

http://www.seagate.com/ww/v/index.js...00dd04090aRCRD

You might have to update bios to get full capacity of the drives. Bummer! ! Just ordered a new large hard drive. Hope this helps everyone with problems.

Last edited by bdpf; 10-18-2007 at 07:12 PM. Reason: more info on problem
 
Old 10-19-2007, 12:22 AM   #10
JimMcCall
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Registered: Jul 2007
Location: North West PA
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before you give up on it, get yourself a disk edit program that will look at the physical drive, not the logical drive.
Overwrite the first few meg of the drive with HEX 00. Then try Fdisk again. Sometimes that will help, Fdisk will not always just ignore what is on the drive and start fresh, it uses some of the stuff it finds. If you wipe the first part of the disk clean, it will start fresh.
Norton "Disk Edit" will do that job. I am sure you could find a bunch of other software that would also wipe it for you.
 
  


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