Were they able to provide you with the four digit code? Tell them you are not asking them to support Linux, but when you attempt to get the modem to go online, it reports that you need a four digit code or a sim card. Ask them to provide that information, or tell you how to get it (the code)
Just so you understand, the main job of technical support personnel is to get you off the phone or out the door, not necessarily to fix your problem. To accomplish their goal, they will take the easiest rout to get there, so when dealing with them, you need to be careful not to give them an excuse to terminate the support contact (e.g.:"We do not support Linux"). If they give you the no Linux support excuse, counter with "I do not want you to tell me how to get the modem working in Linux, I want you to give me the code it is requesting, or tell me where to find it".
Last edited by ernie; 09-04-2009 at 08:35 AM.