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Old 09-26-2009, 08:06 PM   #16
SaintDanBert
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Quote:
Originally Posted by H_TeXMeX_H View Post
Yeah, I agree, most of the time the OP either does not give enough info for an intelligible answer, or just never posts back.
If the OP is a newbie, they don't know which supporting information is necessary and sufficient. There are so many config files and settings and such that one might post tons of items hoping to provide something useful. In addition, there are so many different ways that applications store their configuration that half-the-battle lies in discovering which applies to your situation. Lastly, your troubles might lie with configuration of MMMM that gets used while you are trying to use NNNN. How is the newbie supposed to know?

Personally, I find it unprofessional to berate, criticize, or similar when a newbie asks a question without supporting evidence.

~~~ 0;-Dan
 
Old 09-26-2009, 08:43 PM   #17
SaintDanBert
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Quote:
Originally Posted by unSpawn View Post
Unfortunately some people don't understand that asking a question here means answering it here and that sharing information and reciprocity are two of the most important pillars supporting this community. So if a question is answered elsewhere or a workaround is found then the OP should choose to post the (URI to the) solution here so it might benefit others.
This is another justification for my automatic follow-up reporting.
  • I post a question and go elsewhere eventually finding an answer.
  • Time passes and my LQ posting becomes a stale, unanswered item.
  • I get a reminder about my stale question.
  • The reminder encourages me to close my posting with any solution that I found.

From a customer service perspective, my absence can inform LQ that I might not be a "happy customer." Why did I go away? Why have I chosen to avoid checking back on my question? Did I go away mad or simply go away and get lost in my own events?

~~~ 0;-Dan
 
Old 09-26-2009, 09:08 PM   #18
DragonSlayer48DX
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Quote:
Originally Posted by SaintDanBert View Post
If the OP is a newbie, they don't know which supporting information is necessary and sufficient. There are so many config files and settings and such that one might post tons of items hoping to provide something useful. In addition, there are so many different ways that applications store their configuration that half-the-battle lies in discovering which applies to your situation. Lastly, your troubles might lie with configuration of MMMM that gets used while you are trying to use NNNN. How is the newbie supposed to know?
Hehehe...

I've been here long enough to realize that. What H_TeXMeX_H & I are referring to are the countless times we've seen posts that were nothing more than rants ("Why won't Linux work on my computer??"), or vague questions (I don't have any sound- What's wrong?"), and even with a cheerful greeting and a few friendly questions concerning their distro, hardware, etc., they're never heard from again. We're all about teaching and helping, but the OP needs to respond, as well.

Quote:
Originally Posted by SaintDanBert View Post
Personally, I find it unprofessional to berate, criticize, or similar when a newbie asks a question without supporting evidence.
I agree completely. Sadly though, some just can't resist the opportunity.

Cheers
 
1 members found this post helpful.
Old 09-26-2009, 09:15 PM   #19
DragonSlayer48DX
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Quote:
Originally Posted by SaintDanBert View Post
This is another justification for my automatic follow-up reporting.
  • I post a question and go elsewhere eventually finding an answer.
  • Time passes and my LQ posting becomes a stale, unanswered item.
  • I get a reminder about my stale question.
  • The reminder encourages me to close my posting with any solution that I found.

From a customer service perspective, my absence can inform LQ that I might not be a "happy customer." Why did I go away? Why have I chosen to avoid checking back on my question? Did I go away mad or simply go away and get lost in my own events?

~~~ 0;-Dan
That does makes sense, and would assist in solving problems, especially if the OP bothers to post a link to the page where the solution is found.

Cheers
 
1 members found this post helpful.
Old 09-26-2009, 10:29 PM   #20
theKbStockpiler
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another answer

Your Questions are all media/consumer related as far as I can tell. Have you ever tried to find Linux games or other applications? You won't find many because it too hard to make money from if it has to work on a hundred or more versions of Linux. This is the main disadvantage of a non proprietor O.S. How can you sell something that has a small chance of satisfaction! I just went through this one. Lets say you want a Linux printer. Its uncommon so there will be next to no retail support which will have a twofold effect of not selling which will not entice the manufacturer to keep producing it. The retailer doesn't care enough to state whether it is Linux compatable or not. Apparently its not worth the charcters on a computer screen. The other way to go is to have the exact same hardware that someone else has that is configured the same way and you in turn will have the same capabilities as them. If the device operates the same as a device that is supported you may be able to configure what ever controls the driver app. If these solutions are not obtainable you really have to be an expert with the hardware and write your own driver which is impractical for most of us.

It sounds to me like you really don't appreciate windows and would like the same functionality on Linux. I prefer Linux but I't's NEVER going to challenge a proprietary O.S in the media/consumer capabilities . Linux is not a purchasers O.'S. In the Microsoft world you buy your way out of a problem or buy functionality. You can't buy your way out of a Linux problem you have to work your way through it. There are Linux distro's that you can buy that have more consumer support on the lines of Red Hat, Fedora Mandriva and I'm sure there are others. I like Ubuntu and had it dual booted once but there are six versions of the same thing isn't there? Why? So you can't get an application to work?

Unless you can find someone that already has what you want your system to be you are not requesting an order of operations to follow (in step) to accomplish your goal, a (manual.) They are just giving you their best ideas off the top of their head. If you post a more generic computer question that you didn't have to engineer it to answer it you will get solutions. It's not practical to have the same goals for a proprietary O.S that you have for a free one. You will learn more with the free one but will be able to purchase solutions faster with the proprietary one. Dual booting is the answer and maybe there is a Linux distro you can pay for that you don't have to do the modern media stuff from scratch.

Last edited by theKbStockpiler; 09-30-2009 at 04:30 AM.
 
Old 09-29-2009, 10:00 PM   #21
jeremy
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Quote:
Originally Posted by SaintDanBert
I was hoping to get a serious discussion from serious folks about (a) causes for questions to get ignored, and (b) actions one might take to encourage responses.
Having as many questions receive answers as possible is a huge priority here at LQ, so I'm certainly interested in feedback on this. Now that we have the "Solved" functionality, it would be possible to send an email after $x amount of time asking whether a question has been resolved (and suggesting the solved button along with solution if it has) or not (and suggesting some recommended steps for receiving more replies if it hasn't). I'd foresee this only being implemented for a members first one or two posts here at LQ. FWIW, we're also having a "Zero Reply Drive" for the next 48 hours to try to address this issue, and if that works we'll certainly have them more regularly. Visit http://www.linuxquestions.org/questi...-drive-758562/ for more info.

--jeremy
 
Old 09-29-2009, 11:53 PM   #22
SaintDanBert
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Quote:
Originally Posted by jeremy View Post
Having as many questions receive answers as possible is a huge priority here at LQ, so I'm certainly interested in feedback on this.
...
Now that we have the "Solved" functionality, it would be possible to send an email after $x amount of time asking whether a question has been resolved
Again it is a perfect use for data systems.
  • I posted questions to these fora, er forums (sic).
  • I posted replies to these forums.
  • THEREFORE, I have an interest in topic-1, ..., topic-N based on the items I've worked with.
  • here is a list of unsolved postings with zero or VERYSMALLNUMBER of replies -- via an email report or a email that links to a report -- where the unsolved is a reasonable search match for topics with my interest.
  • maybe I know something and can move some unresolved along.

Sadly, if I have a solution it is likely specific to this distro or kernel edition and so the "solution" might not be very "portable." Another concern revolves around anything specific to X11 where everything in changing as we move from complex xorg.conf to event-based (udev, acpi, etc) keystroke/pointer/display device detection. There are still a lot of moving parts in the X11 environment and the new-Xorg order keeps moving as well.

~~~ 0;-Dan
 
Old 09-30-2009, 12:17 AM   #23
aus9
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Registered: Oct 2003
Location: Australia
Posts: 4,220

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hi

since Jeremy is interested in feedback .....I respond

Meno paradox....how do we ask the right question with the right information presuming we know the reason for the error?
Newbies don't....and I don't always know myself....to others I call myself experienced...not a guru.

Technology and new software always lead to issues.

Ok so I can search...but where?

If I search in a wiki or howto....great.
google can help there but searching for the error condition does not bring up the solution automagically....so the reader has to read about 1000 hits....which I think may be unreasonable.

I think that may be the reason why we have so many repeated questions where the solution is already known.

WE live in a age where time is money. Sometimes I observe the younger generation as being fairly forward in their demands but I am over 50 and may be biased on that observation.

But sometimes, the answer is better phrased in a question that has been solved.

A guru could ask a question...in the right forum....reply to it..to remove from zero posts to cut that number....and edit the first post to show solved.....Then the mods sticky it....if relevant.


Then the better newbie doing a search in the forums.....finds it??? with luck

Typically they search for their error condition

eg kernel panic....no file found...you have no permission etc.

Then the moderators could put a copy which is locked from normal users...into the FAQ (new section) forum or something that might attract our readers.

I am aware we do not as humans always know what to search for.
So to expect newbies to follow our experience is asking too much.



anyhow end of "rant"
 
  


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