[SOLVED] setting SLA on RT problem

procfs · 04-01-2011, 06:22 AM

Hi I am trying to enable SLA and I have install all the modules I think but when I am trying to start apache I am getting following error and it won’t start, appreciate if anyone can shed some light on this.

I am really stuck this time and at a corner

[Fri Apr 01 16:47:10 2011] [error] Require of RT::Condition::SLA_RequireDefault failed.\nCan't locate RT/Condition/SLA_RequireDefault.pm in @INC (@INC contains: /usr/local/rt-3.8.8-ora/bin/../local/lib /usr/local/rt-3.8.8-ora/local/plugins/RT-Authen-ExternalAuth/lib /usr/local/rt-3.8.8-ora/bin/../lib /usr/local/lib/perl5/site_perl/5.12.2/x86_64-linux /usr/local/lib/perl5/site_perl/5.12.2 /usr/local/lib/perl5/5.12.2/x86_64-linux /usr/local/lib/perl5/5.12.2 . /usr/local/apache2.2.17) at (eval 1298) line 2, <DATA> line 522.\n\nCompilation failed in require at (eval 2) line 1, <DATA> line 522.\n

The file which it is looking for is at

/usr/local/rt-3.8.8-ora/local/plugins/RT-Extension-SLA/lib/RT/Condition/SLA_RequireDefault.pm

Thanks Best Regards

zordrak · 04-04-2011, 04:21 AM

I recommend you try the RT-Users Mailing List.

There's no better place for getting useful answers to this sort of question. There's not enough knowledge of RT in LQ.

procfs · 04-19-2011, 01:45 AM

Hi thanks zordrak, found the solution by writing to the author, all that you had to do was add RT::Extension::SLA to @plugin in the file "RT_SiteConfig.pm" as bellow

Set(@Plugins, qw(
RT::Authen::ExternalAuth
RT::Extension::SLA
) );

hope my experiences will help some one else

Best of Regards