After signing up, they took a few days (3 - 4) to get in touch with me to 'activate' it. Once I confirmed a few details, the guy said it'd be ready within five days - It was up and running the next (though it did take a few to register to domain). Once that was done, everything seemed spot-on. I broke it the same day, and after a quick signed fax to One & One, they had flashed it for me, leaving me with an un-broken server. No charge of course.
We were using a proffesionals package and we kept getting an error quite often saying 'CGI limits reached.' - which was really annoying, and isn't technically downtime so we can't do anything about it.
The Root Server's been great though so far - great service, and you get the Ensim Appliance server software which makes administering the sites and hosting packages a doddle. Good choice of host.
Anyway, back to it