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Old 08-15-2015, 04:31 PM   #1
JaseP
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Note: Hulu playback in Chrome no longer working.


Apparently, Hulu must have hired the same hack web developers that Amazon used for their Amazon Prime video service. Some time over the last 24-36 hrs., Hulu playback in Chrome (at least in Ubuntu) has been botched. Attempts to use a previously working Chrome browser now generate an "error 3336" relating to restricted content (a/k/a; DRM, Digital Restrictions Management).

The version of Chrome was the latest two versions direct from Google, not the version in the repositories. It did not matter if Chrome had been updated or not. Nor did it matter if Chrome was used to login and sync with a Google account or not. The issue is pretty clearly the same as the Amazon Prime Flash playback one (Flash requires Hal for "security" for some reason).

The only known solution, at this time, is to use Firefox (ugh), and the "dummy" Hal PPA by Michael Blennerhassett, in the same way as to work-around the Amazon Prime issue. The following article is a nice explanation of the problem and the solution:
http://www.howtogeek.com/204319/how-...ideo-on-linux/

It would be nice if Linux users, other than Ubuntu users, would report back whether this issue exists in other distros. It's possible, however unlikely, that it is specific to Ubuntu and Ubuntu derivatives.
 
Old 08-16-2015, 09:06 AM   #2
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Oddly enough I have only just found out I can use Amazon Prime using Google Chrome on Debian -- quite how long this has been possible I am not sure but I am fairly certain I tried it a year or so ago and it didn't work. Mind you I did recently switch my Prime Video settings to Flash rather than Silverlight so perhaps it was just that setting preventing it working before.
I'm running Sid, so should be comparable versions of libraries to Ubuntu, and haven't got any HAL type packages installed.
Sorry, don't have Hulu to test that.
 
Old 08-16-2015, 09:23 AM   #3
JaseP
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Thanks. Hulu tech support has contacted me and asked me for details outlining the issue. I've given them the information I have, and confirmed that it is all Ubuntu/Chrome users who are affected.

I would like to confirm whether this affects other Linux distros, as well (that is my suspicion). If there is anyone else with a Hulu subscription and another distro (Not Ubuntu, it's been confirmed for Ubuntu), please respond to confirm that your distro is affected as well.
 
Old 08-16-2015, 04:18 PM   #4
fungible
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Quote:
Originally Posted by JaseP View Post
I would like to confirm whether this affects other Linux distros, as well (that is my suspicion). If there is anyone else with a Hulu subscription and another distro (Not Ubuntu, it's been confirmed for Ubuntu), please respond to confirm that your distro is affected as well.
Made an account just to reply to this. Can confirm this is happening to me. I'm running Archlinux using Chromium instead of Chrome with Chromium's pepper flash.

I got it to work once by clearing my cache and everything, but now it doesn't so that must have just been a fluke.

Haven't tried with Firefox as I don't run flash with Firefox.
 
Old 08-16-2015, 04:45 PM   #5
sgosnell
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I get:
Quote:
There was a problem playing this protected content.
(Error Code: 3336)
Your browser does not support protected content playback. Please reload the page in another browser. We'd recommend trying Mozilla Firefox
This is in Debian Jessie with Google's Chrome browser. The same browser works fine in ChromeOS, which is actually Gentoo tweaked quite a bit.
 
Old 08-16-2015, 05:41 PM   #6
Delporte
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Quote:
Quote:
Originally Posted by JaseP View Post
I would like to confirm whether this affects other Linux distros, as well (that is my suspicion). If there is anyone else with a Hulu subscription and another distro (Not Ubuntu, it's been confirmed for Ubuntu), please respond to confirm that your distro is affected as well.
Quote:
Made an account just to reply to this. Can confirm this is happening to me. I'm running Archlinux using Chromium instead of Chrome with Chromium's pepper flash.

I got it to work once by clearing my cache and everything, but now it doesn't so that must have just been a fluke.

Haven't tried with Firefox as I don't run flash with Firefox.
I am also running Archlinux and can confirm this as of today (was fine last week so assuming like for everyone else, this is a recent change by Hulu). I do have pipelight installed which uses specially patched wine + windows versons of the flash/silverlight plugins inside Linux version of Firefox that I use for Amazon Prime. I can confirm Firefox + pipelight is currently working fine with Hulu so at least I can watch my shows until they sort this out....if they bother to at all.

--My two cents
 
Old 08-16-2015, 05:41 PM   #7
fungible
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So after a bit more research, it seems that Hulu has decided to go the way of using DRM flash playback. There are basically two flash plugins. An NPAPI-based and compatible for Firefox provided by Adobe, that has DRM playback but requires the HAL daemon, but development has stopped for Linux at version 11.2 and only security updates would be provided by Adobe until mid-2017. Google/Chromium has their own flash plugin based on their Pepper Plugin API (PPAPI) that's incompatible with Firefox, but it seems that Google doesn't want to support DRM flash playback (see:https://code.google.com/p/chromium/i...tail?id=245999). However, that's not quite the full story, Google's Pepper Flash plugin does work with DRM, but only the one that comes bundled with Chrome OS.

So here are some possible workarounds:
Use Firefox with Adobe's NPAPI-based flash plugin and HAL daemon.
(more info here: https://wiki.archlinux.org/index.php/Flash_DRM_content)

Use something like this: https://github.com/i-rinat/freshplayerplugin

Some users have attempted to tear out the DRM capable pepper flash plugin from a Chrome OS image and use that instead
(with varying success).
(see: https://github.com/i-rinat/freshplayerplugin/issues/13
and https://code.google.com/p/chromium/i...?id=245999#c15)

TL;DR: Welcome to the shitfest that is Flash on Linux.

Hopefuly Hulu gets smart and stops with this DRM flash nonsense, as I'm not quite sure what will happen when Adobe finally drops all support for their Linux flash plugin by 2017. Maybe Google will finally have DRM support in the Pepper Flash plugin. They already have it implemented in Chrome OS, just not released on its own.

Last edited by fungible; 08-16-2015 at 05:47 PM.
 
Old 08-16-2015, 06:56 PM   #8
JaseP
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Quote:
Originally Posted by fungible View Post
Hopefuly Hulu gets smart and stops with this DRM flash nonsense, as I'm not quite sure what will happen when Adobe finally drops all support for their Linux flash plugin by 2017. Maybe Google will finally have DRM support in the Pepper Flash plugin. They already have it implemented in Chrome OS, just not released on its own.
Hulu was probably strong-armed by content providers (It's owned mostly by them, anyway). I'm betting the Digital Restrictions Management garbage won't go away. I'm hoping you're right about Google supporting DRM in the Chrome browser Pepper Flash plugin,... But I'm fearing that not including it probably involves some sort of license payment,... So, I'm not optimistic.

My real hope is that Hulu adopts the HTML5 standard, which should resolve the issue... I won't hold my breath.
 
Old 08-17-2015, 08:26 AM   #9
MasterDak
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I'm glad to see that I'm not the only one having this problem. I thought that it was because I had flash installed for Firefox. After removal the problem still persisted under Chrome. I hope they resolve this problem soon.


Edit: I'm running Manjaro XFCE

Last edited by MasterDak; 08-17-2015 at 08:55 AM. Reason: Added Information
 
Old 08-17-2015, 08:52 AM   #10
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Works fine for me in debian jessie in firefox. But I'm using the latest patched adobe flash version for linux 11.2.202.508, released 8/11/15. Although for some things I have to refresh about 4 times before it works. Flash, now with 4x's the commercials.

https://get.adobe.com/flashplayer/

And I'm non-typical and use hexedit to search for 202 and change the version number to the latest windows version (because EA/pogo discriminates for the windows version / or the chrome pepperflash version). 13.0.0.309. You can find out the latest windows version from the download page, click need for other OS, then click the archived flash version link. Scroll past all the useless SWC as in shockwave versions to the flash ones. There's sometimes a very hard to find page with what the latest updates actually were if you want a giggle while realizing just how far below your belly button your pants are really hanging.

You might also want to apt-get update and apt-get dist-upgrade as there was a new firefox (iceweasel) version too. Plus other SSL type security.debian.org updates. So make sure your /etc/apt/sources.list has the security line.

Code:
deb http://security.debian.org           jessie/updates  main contrib non-free
deb http://ftp.us.debian.org/debian      jessie          main contrib non-free
deb-src http://ftp.us.debian.org/debian  jessie          main contrib non-free
 
Old 08-17-2015, 10:06 AM   #11
bobshaffer2
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Gentoo

problem exists on Gentoo as of today.
 
Old 08-17-2015, 11:01 AM   #12
fasimmons
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Hulu "Protected Content error 3336" message

I am running Linux Mint 17.2 on two separate hard drives, one is my everyday Linux and the other is for testing. I am also dual booting on the everyday drive with Windows 10 that I just installed last week.

I just started having the "Protected Content error 3336" message come up under Hulu in the everyday Linux, so I tested it by trying both Firefox and Chrome and got the same results. I then tested it on Windows 10 and the test Linux and was able to play the same videos on both other os's. I don't know if this helps with anything but it is getting frustrating to get a white screen in Firefox and not be able to see my videos that I had been able to watch last week. I am beginning to believe that person who wrote that it has something to do with an update that Hulu did recently. Of course the fact that Windows 10 played the videos readily is kind of suspicious. Someone aught to check out any connection between Hulu and Microsoft!!!! That could be the issue.
 
Old 08-17-2015, 02:26 PM   #13
Shadow_7
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Seems that hulu is busted. The commercials play fine, but not the video. Maybe they have server issues. My youtube videos still play after the commercials. And other video sites seem unaffected.
 
Old 08-18-2015, 02:55 PM   #14
Lazarus7
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I am using chrome browser on Fedora 22 and am getting the 3336 error from hulu. just found out today
 
Old 08-19-2015, 01:41 AM   #15
ultrarealism
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Centos 7.1 checking in. Started receiving error 3336 today in Chrome 44.

Firefox 38.2 sits on a black screen after the opening ads finish and hangs indefinitely.
 
  


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