Hi there --

We are running MailScanner 4.83.4-1 on a CentOS 5.6 64-bit distribution. The status of MailScanner was checked hourly via the check_mailscanner script, and normally the e-mailed result was:

which indicated the process was running without issue.

The server in question sits outside the company firewall, and was configured to deliver e-mail messages directly to their intended recipients. Our company recently changed its policy concerning external e-mail servers to require them to send their e-mails to their destinations via an e-mail gateway server. Consequently, the server was reconfigured to relay its messages to the gateway, and is no longer delivering messages directly to their recipients.

When the change was made, I noticed the check_mailscanner script was sending a new message which read as follows:

I have tried starting and restarting the MailScanner software via the /etc/init.d/MailScanner script. The output of the script seems to indicate that MailScanner starts, but a subsequent check for the application via the ps -ef |grep MailScanner command shows the command is not running.

I checked the /var/log/maillog file for any reference to this when I did the restart of MailScanner, and the excerpt shown below coincides with the time that I ran the script:

I am not sure if this is the source of the problem, please excuse my ignorance if it is, or if there is something else at fault here.

Can someone lend a hand on this?

Thanks.

Check that no sendmail processes are running before you start MailScanner. Your log extract seems to indicate an SMTP daemon already running.