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Old 02-03-2009, 04:30 PM   #1
rnturn
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Registered: Jan 2003
Location: Illinois (Chicago area)
Distribution: Red Hat (8.0), SuSE (10.x, 11.x, 12.2), Solaris (8-10), Tru64
Posts: 936

Rep: Reputation: 49
Looking for a HylaFAX expert to help me resolve a send error


I've got the HylaFAX package installed on OpenSUSE 11.0. The installation worked fine. The modem installation looks OK. I can dial out using minicom. What happens when I send a FAX is that the job is immediately moved from the sendq directory into doneq. What I see in the "q<jobno>" file is:
Code:
.
.
.
ntries:0
ndials:0
totdials:0
maxdials:12
tottries:0
maxtries:0
.
.
.
status:REJECT: Too many attempts to transmit: 0, max 0
statuscode:334
.
.
.
As near as I can figure out, the fax job is being aborted because the maximum number of attempts to send the job was "0". According to the hylafax-config man page, maxtries should be "3". I've set MaxTries to "10" in /var/spool/fax/etc/config, bounced HylaFAX, and get the same result: no FAX sent.

I have set SpeakerVolume to "MEDIUM" so I can hear whether the modem is even being accessed and I assume it's not since I never hear the dial tone or any dialing taking place.

After a bouncing HylaFAX and getting a failed FAX transmission, the following stuff is dumped in /var/log/messages:
Code:
HylaFAX[32092]: HylaFAX INET Protocol Server: restarted.
HylaFAX[32092]: HylaFAX Old Protocol Server: restarted.
HylaFAX[32092]: HylaFAX SNPP Protocol Server: restarted.
HylaFAX[32109]: Filesystem has SysV-style file creation semantics.
FaxQueuer[32089]: FIFO RECV "Sclient/32109:16"
FaxQueuer[32089]: SUBMIT JOB 16
FaxQueuer[32089]: JOB 16 (suspended dest  pri 127 tts 0:00 killtime 2:59:00): CREATE
FaxQueuer[32089]: Apply CanonicalNumber rules to "1areacodefaxnumber"
FaxQueuer[32089]: --> match rule "^1", result now "+1areacodefaxnumber"
FaxQueuer[32089]: --> return result "+1areacodefaxnumber"
FaxQueuer[32089]: JOB 16 (ready dest +1areacodefaxnumber pri 127 tts 0:00 killtime 2:59:00): READY
FaxQueuer[32089]: DEST (0x80756a8: 1 ready, 0 batches, 0 sleeping:) SORT INSERT DONE
FaxQueuer[32089]: FIFO SEND client/32109 msg "S*"
FaxQueuer[32089]: DEST (0x80756a8: 1 ready, 0 batches, 0 sleeping:) Picking next job
FaxQueuer[32089]: JOB 16 (ready dest +1areacodefaxnumber pri 127 tts 0:00 killtime 2:58:59): PROCESS
FaxQueuer[32089]: JOB 16: REJECT: Too many attempts to transmit: 0, max 0
FaxQueuer[32089]: JOB 16 (failed dest +1areacodefaxnumber pri 127 tts 0:00 killtime 2:58:59): DEAD
FaxQueuer[32089]: NOTIFY: bin/notify "doneq/q16" "rejected" ""
FaxQueuer[32089]: JOB 16 (failed dest +1areacodefaxnumber pri 127 tts 0:00 killtime 2:58:59): DELETE
FaxQueuer[32089]: NOTIFY exit status: 0 (32113)
FaxQueuer[32089]: DEST (0x80756a8: 0 ready, 0 batches, 0 sleeping:) Picking next job
FaxQueuer[32089]: DEST (0x80756a8: 0 ready, 0 batches, 0 sleeping:) Empty - removing
(BTW, this comes having set ServerTracing to "0x1EBBD".)

I've been using "sendfax -v -v" to see all the details of what's taking place when the job is created but don't see anything that appears to be an error. The "/var/spool/fax/log" directory is empty.

Anyone know what the above message means or where else to look when a FAX doesn't get sent?

Am I changing the correct parameter to address the "max 0" indication that I'm seeing?

Added: The modem is a US Robotics Sportster 28,800. I've tried setting it up as a Class 2.0 as well as Class 1 modem. Same results either way. Attempts to send a FAX don't seem to even get to the point where it's touching the modem. (No blinkenlights are seen.)

Update 2: Added "-t 3" -- which, according to the man page should force three attempts to send -- to the wrapper script I've been using to test and the same error message is being seen. I'm beginning to wonder if HylaFAX works at all.

TIA...

--
Rick

Last edited by rnturn; 02-04-2009 at 10:04 PM. Reason: Added modem information in case that helps someone.
 
Old 02-06-2009, 10:05 AM   #2
rnturn
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Registered: Jan 2003
Location: Illinois (Chicago area)
Distribution: Red Hat (8.0), SuSE (10.x, 11.x, 12.2), Solaris (8-10), Tru64
Posts: 936

Original Poster
Rep: Reputation: 49
Quote:
Originally Posted by rnturn View Post
I've got the HylaFAX package installed on OpenSUSE 11.0. The installation worked fine.

[snip]

Am I changing the correct parameter to address the "max 0" indication that I'm seeing?
OK... Let's try asking a different question and see if anyone can help...

Can someone who has successfully gotten HylaFAX working on OpenSUSE post their "config" and "config.modem-port"? Perhaps I can see if there's a clue in how those files may differ on my setup.

Again... TIA


--
Rick
 
  


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