Originally posted by nakkaya
nearly all ftp programs has some options call them and tell them that you use cuteftp as your ftp client and ask them for setup directions. they should tell you that way when you call for support never tell that you are using linux tell that you are using windows dont give them a chance to close the phone
I've worked tech support before, actually way too long and if they are good, they can smell a lie like a fart in a car.
I had many peeps try to call and they would just flat out lie, not admitting it but just by probing them, I would figure it out. This in turn only wastes both your time and the Tech Supports time and usually gets you no where.
So calling tech support and telling them your using cuteftp or any other program to FTP, probably won't matter as they can probably only give a best effort anyways on software that isn't theirs.
You should contact them and ask if they need any special options or instructions to FTP to their servers. Tell them your using Linux and don't expect support, but the program your using can FTP to other sites but not theirs.
Have you tried FTP'ing from the terminal or command line?