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I am looking to put a in place a live chat system for our companys website to offer support to clients. We are currently using PHP live, however, this uses a pull method to communicate with the server. That's slow and causes server load. We need a system that is java-based or flash-based. We also need one where the customer sevice officer interface works under Linux.i..e no Windows softwares.
I have found such software difficult to come by but have little experience in this area. Does anyone know of such software?
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