Originally Posted by nuxguy
it seems, from reading the message further, that i now need Internet Explorer (i use Firefox) with ActiveX (my machine is Linux) and that i need to download a small piece of software to do with a digital safe. they specifically state that Apple machines can't connect to the "new" system nor anyone using a Local Area Network, i guess that's me too as i have a router - like most people!
for the 'need internet explorer' part there would be the possibility of configuring your browser to lie about its identity, but that still wouldn't solve the ActiveX part, not would it help with the additional digital safe software.
The Apple part - really, most banks have at least heard of Apple users (even if they don't necessarily extend the same recognition to Linux, FreeBSD... users).
The local area network part - now we are into the truly bizarre. Throwing away 5 percent of the customer base here and some other percentage there you can 'kind of' understand, if it implies that you can have a simpler set-up at your end, but 80+%...are these guys trying to commit suicide??
I try to explain that FF accounts for roughly 20% of all browser usage.
The last (unreliable) figure that I saw was something like the mid 30s.
I figure that somehow the business people, who don't understand, have let some developer(s) run off and develop something that is either swishier or has more security features (maybe under pressure from said business people) and the developer(s) has wanted to minimise the number of supported platforms for their own convenience and that once the business people understand the implications they will be unhappy.
If it doesn't seem that you are pushing on an open door when you mention this, I'd try to get it some publicity. I'd bet that, eg, the BBC Radio 4 program Money Box would run with this a little, as might BBC2's Working Lunch. I'm sure that being perceived as a nasty service that doesn't like having customers isn't what First Direct were aiming to do when they made this change.