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Old 11-11-2009, 04:10 AM   #1
nuxguy
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First Direct online banking


//sorted

i've happily banked online with first direct for a couple of yrs.
however, this morning i tried to logon only to get the message "Oops! Incompatible browser".
i was last logged on about 36 hrs ago and it was fine then. i've done no changes at my end.
it seems, from reading the message further, that i now need Internet Explorer (i use Firefox) with ActiveX (my machine is Linux) and that i need to download a small piece of software to do with a digital safe. they specifically state that Apple machines can't connect to the "new" system nor anyone using a Local Area Network, i guess that's me too as i have a router - like most people!
can anyone confirm this ludite change please?
better still, does anyone have an "inside" at First Direct to tell them just how stupid there new system is?

Last edited by nuxguy; 11-12-2009 at 06:03 AM. Reason: //sorted
 
Old 11-11-2009, 05:18 AM   #2
XavierP
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As I understand it from previous threads like this, First Direct are pretty responsive to silly errors like this. I would suggest calling them up and talking to their tech people.
 
Old 11-11-2009, 08:16 AM   #3
pixellany
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I have had good luck getting people to fix web sites that don't work on FF. I try to explain that FF accounts for roughly 20% of all browser usage.

But, to also not support the Mac is REALLY dumb.

Regardless, start by calling them. Be polite and patient, but when you find you are not getting anywhere ask to speak to someone else.

I will publish the BanK of America story---I promise!!! (1.5 years to fix one line of code so it would work with FF.)
 
Old 11-11-2009, 09:32 AM   #4
salasi
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Quote:
Originally Posted by nuxguy View Post
it seems, from reading the message further, that i now need Internet Explorer (i use Firefox) with ActiveX (my machine is Linux) and that i need to download a small piece of software to do with a digital safe. they specifically state that Apple machines can't connect to the "new" system nor anyone using a Local Area Network, i guess that's me too as i have a router - like most people!
for the 'need internet explorer' part there would be the possibility of configuring your browser to lie about its identity, but that still wouldn't solve the ActiveX part, not would it help with the additional digital safe software.
The Apple part - really, most banks have at least heard of Apple users (even if they don't necessarily extend the same recognition to Linux, FreeBSD... users).
The local area network part - now we are into the truly bizarre. Throwing away 5 percent of the customer base here and some other percentage there you can 'kind of' understand, if it implies that you can have a simpler set-up at your end, but 80+%...are these guys trying to commit suicide??

Quote:
I try to explain that FF accounts for roughly 20% of all browser usage.
The last (unreliable) figure that I saw was something like the mid 30s.

I figure that somehow the business people, who don't understand, have let some developer(s) run off and develop something that is either swishier or has more security features (maybe under pressure from said business people) and the developer(s) has wanted to minimise the number of supported platforms for their own convenience and that once the business people understand the implications they will be unhappy.

If it doesn't seem that you are pushing on an open door when you mention this, I'd try to get it some publicity. I'd bet that, eg, the BBC Radio 4 program Money Box would run with this a little, as might BBC2's Working Lunch. I'm sure that being perceived as a nasty service that doesn't like having customers isn't what First Direct were aiming to do when they made this change.
 
Old 11-12-2009, 06:03 AM   #5
nuxguy
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sorry guys, it seems that, in my half asleep, early morning, rushing to get out, etc, etc, i must have clicked the "banking plus" option instead of my usual banking for the average person option.
thanks for all your thoughts.

//sorted
 
Old 11-12-2009, 07:51 AM   #6
XavierP
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Ah, a PEBKAC issue. Glad you worked it out, though this does mean that the plus bankers are restricted! Will the injustices never end?
 
  


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