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Old 03-07-2011, 11:35 AM   #1
taylorkh
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Registered: Jul 2006
Location: North Carolina
Distribution: CentOS 6 on my desktop, Ubuntu 12.04 LTS on my server, Ubuntu 12.04 on my netbook and the wife's PC
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Evince document viewer vs. my Brother laser printer


This has been an ongoing problem since I installed Ubuntu 10.04 64 bit on my quad core desktop. I have a Brother HL5170DN laser printer set as my default printer. It is connected to the network and accessed by
Quote:
Description: Brother HL-5170DN
Location:192.168.0.101
Devide URI: 192.168.0.101:0100
Make and Model: Brother HL5170DN - CUPS+Gut...
Print test page of course works. The problem is that some, but not all, pdf files refuse to print from Evince. The printer powers up out of standby but the job never prints. I can generally print the same pdf using Okular or ePDFviewer.

Stranger still I can print the offending pdf file from another PC running Ubuntu 10.04 32 bit using Evince.

And even stranger I can print the offending pdf file from a VMWare virtual machine running Ubuntu 10.04 64 bit and using Evince.

I have tried deleting and recreating the printer - no improvement. I have also uninstalled Evince completely and reinstalled - no improvement. Something is broken but I have no idea where to look next. Any advise would be appreciated.

TIA,

Ken

p.s. I just tried something else. I shut off the power to the printer and attempted to print the offending pdf file from Evince. No job shows in the printer queue. If I print the file using Okular it displays in the print queue with the message "Pending - Printer warning" as the printer is not available. So it smells to me like an issue with Evince(?)

p.p.s. I printed another pdf from Evince to the powered off printer's queue. It shows up in the jobs list. I printed the offending pdf to the powered off printer's queue. It also shows up in the list. I then canceled the 3 jobs. I powered on the printer and tried the offending pdf again. It is sitting in the jobs list as "Pending". I changed it to Hold and then Release. It disappeared from the list but did not print.

I tried printing the offending file from Evince. It is NOT showing up in the jobs list. Nor did it print. Perhaps CUPS is broken(?)

Last edited by taylorkh; 03-07-2011 at 11:48 AM. Reason: update
 
Old 03-09-2011, 09:37 PM   #2
frankbell
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Location: Virginia, USA
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I agree with you that you have successfully narrowed the source of the problem to Evince.

I rarely use Evince (I prefer Okular), but I just opened it up and printed a page successfully.

No, I don't have a fix. But after seeing your post sitting here for two days, I thought the conclusion you reached--that it's likely an Evince problem--deserved acknowledgement.

Here's a thought if you haven't tried it already:

Start Evince from the command line. Try to print something. Maybe you'll have some luck and some error will show up in the terminal window. I'm not really optimistic, because the print job does make it to CUPS, but it's worth a shot.
 
Old 03-10-2011, 07:21 AM   #3
taylorkh
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Registered: Jul 2006
Location: North Carolina
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Hi frankbell,

Thanks for the reply. My final thought that CUPS might be broken seems to have been the problem. I decided to uninstall and reinstall CUPS. However, there were about 400 CUPS related packages installed (well not really but an awful lot). So I started by doing a reinstall on the main CUPS package. The offending pdf file will print from Evince!

That said, I have not solved the problem for ALL pdf files. The most offensive ones I have are Citi Mastercard statements. A 3 page statement generates a 10 MB print job which stays permanently in "processing" status. The only way I can print one of those rascals is with the name brand Adobe product on Windoze 7 (running in a VMWare virtual machine). Even that takes a while. I am not sure how Citi generates the file. It looks like some sort of image. I can search for a string and the string will be highlighted. However, I cannot move next/previous through the document with Evince.

Again thanks! I can at least print most pdfs from Evince and I know what to kick next time it acts up.

Regards,

Ken
 
Old 03-10-2011, 08:18 PM   #4
frankbell
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Congrats. And thanks for reporting back.
 
Old 03-16-2011, 11:35 AM   #5
taylorkh
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Registered: Jul 2006
Location: North Carolina
Distribution: CentOS 6 on my desktop, Ubuntu 12.04 LTS on my server, Ubuntu 12.04 on my netbook and the wife's PC
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Original Poster
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Well for a little while it was fixed. Not sure why but it broke again. This time I removed the Brother laser printer and recreated it using the BRS (Brother postscript) driver. pdfs now print but my envelope in Open Office broke. Let me not get started on that subject.

Ken
 
  


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