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Old 12-06-2008, 04:55 PM   #1
hikerguy
LQ Newbie
 
Registered: Oct 2008
Posts: 18

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CUPS - Print jobs shows completed, but page doesn't print


I initially had a problem accessing the CUPS interface (see my other post) and got that resolved by adding the user "cupsys". Now, everything "looks" ok, and when I print a test page, it shows it as completed (in CUPS). However, the page never prints.
The printer is a Canon MP600 (using the canonmp600en.ppd file to configure it). Here's the output of my conf file. Any ideas what's going on?

Thanks,

Andy

Code:
# Show troubleshooting information in error_log.
LogLevel debug
SystemGroup lpadmin sys root
# Allow remote access
Port 631
Listen /var/run/cups/cups.sock
# Enable printer sharing and shared printers.
Browsing On
BrowseOrder allow,deny
BrowseAllow all
BrowseAddress @LOCAL
DefaultAuthType Basic
<Location />
  # Allow shared printing...
  Order allow,deny
  Allow @LOCAL
</Location>
<Location /admin>
  # Restrict access to the admin pages...
  Order allow,deny
</Location>
<Location /admin/conf>
  AuthType Default
  Require user @SYSTEM
  # Restrict access to the configuration files...
  Order allow,deny
</Location>
<Policy default>
  <Limit Send-Document Send-URI Hold-Job Release-Job Restart-Job Purge-Jobs Set-Job-Attributes Create-Job-Subscription Renew-Subscription Cancel-Subscription Get-Notifications Reprocess-Job Cancel-Current-Job Suspend-Current-Job Resume-Job CUPS-Move-Job>
    Require user @OWNER @SYSTEM
    Order deny,allow
  </Limit>
  <Limit CUPS-Add-Modify-Printer CUPS-Delete-Printer CUPS-Add-Modify-Class CUPS-Delete-Class CUPS-Set-Default>
    AuthType Default
    Require user @SYSTEM
    Order deny,allow
  </Limit>
  <Limit Pause-Printer Resume-Printer Enable-Printer Disable-Printer Pause-Printer-After-Current-Job Hold-New-Jobs Release-Held-New-Jobs Deactivate-Printer Activate-Printer Restart-Printer Shutdown-Printer Startup-Printer Promote-Job Schedule-Job-After CUPS-Accept-Jobs CUPS-Reject-Jobs>
    AuthType Default
    Require user @SYSTEM
    Order deny,allow
  </Limit>
  <Limit CUPS-Authenticate-Job>
    Require user @OWNER @SYSTEM
    Order deny,allow
  </Limit>
  <Limit All>
    Order deny,allow
  </Limit>
</Policy>

Last edited by hikerguy; 12-06-2008 at 04:58 PM.
 
Old 12-07-2008, 12:18 PM   #2
stress_junkie
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Registered: Dec 2005
Location: Massachusetts, USA
Distribution: Ubuntu 10.04 and CentOS 5.5
Posts: 3,873

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You may have to take additional steps. Read the following web page for help.

http://openprinting.org/show_printer...on-PIXMA_MP600

It looks like you may have to download the printer driver from Canon or from the FC software repository.
 
Old 12-08-2008, 10:00 PM   #3
hikerguy
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Registered: Oct 2008
Posts: 18

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Thanks for the feedback StressJunkie. I had actually come across that sight, but the link they provide only has one of the files they referenced. I did finally stumble across Canon's Australia? website and found a Linux driver their that I tried. Now everything "seems" ok, but it still won't print. In the CUPS interface, it says the print job completed, but the page never prints. Still trying to figure that one out.

Andy
 
Old 12-16-2008, 08:49 AM   #4
stel4e
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Registered: Dec 2008
Posts: 2

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Hi all,
Same problem here
I'm trying to print over the network using Samba. The printer TOSHIBA e-STUDIO180s is connected to Windows Machine. I'm using TOSHIBA_EST205_CUPS.ppd
When I print something CUPS says job is successfully completed, but nothing prints out... on the first job the printer made some noise and the green light was blinking like it's going to print...unfortunately it didn't
Hope someone solves this....
 
Old 12-16-2008, 11:50 AM   #5
jbuckley2004
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Distribution: Mandriva 2008 One
Posts: 126

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Same here, except with an HP g55 locally (USB) and an HP 7380 (I think) through the router on the lan, using Fedora 10. The print job is queued and seems to finish with no error reported, but nothing is printed.

This seems like more than just a coincidence.

Last edited by jbuckley2004; 12-16-2008 at 11:52 AM.
 
Old 12-16-2008, 01:34 PM   #6
pentode
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Registered: Dec 2005
Location: Oregon
Distribution: Debian Testing
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Even though the end result is the same (no output), that doesn't mean that the problem is the same. If CUPS thinks it printed, but no output, the problem may be that the CUPS queue isn't going where you think it is. Take a look at the syntax for the port assignment in the printer setup and compare it with the examples in the CUPS documentation. Or maybe you have the wrong driver and the printer is ignoring the data.

For Samba, make sure the printer is shared and that you can see other Samba shares on that computer.
 
Old 12-16-2008, 05:19 PM   #7
wmromine
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Registered: Dec 2005
Distribution: Debian Sarge 3.1r0a
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I am a Debian Sarge user and I had the same issue. The problem I had was that the printer driver referenced was not really loaded. In Debian, all of the printer drivers are already compiled as packages, so I had to use the package manager to install the required driver package. Once that was done, cups and my Samba print server worked perfectly.
 
Old 12-16-2008, 05:33 PM   #8
Chris H
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Registered: Aug 2003
Location: Farnborough, UK
Distribution: Zenwalk
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I got the same situation when my xp box which the printer is plugged into decided it wasn't going to show the network name, or cups decided it wasn't going to read it. Result was jobs completed but no printouts. Had to change to using the ip address.

So smb://mynetwork/psc750 became smb://192.168.1.2/psc750 and everything works.

Until I switch my router off and dhcp gives it a different ip address

Might be worth you trying that.
 
Old 12-17-2008, 01:55 AM   #9
stel4e
LQ Newbie
 
Registered: Dec 2008
Posts: 2

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Quote:
Originally Posted by pentode View Post
Even though the end result is the same (no output), that doesn't mean that the problem is the same. If CUPS thinks it printed, but no output, the problem may be that the CUPS queue isn't going where you think it is. Take a look at the syntax for the port assignment in the printer setup and compare it with the examples in the CUPS documentation. Or maybe you have the wrong driver and the printer is ignoring the data.

For Samba, make sure the printer is shared and that you can see other Samba shares on that computer.

The printer is shared and I see all the shares on that computer with Samba. The printer works fine with the other Windows machines.

The "nmap" is giving this:

80/tcp open http
139/tcp open netbios-ssn
443/tcp open https
445/tcp open microsoft-ds

And the "smbclient" is giving this:

Sharename Type Comment
--------- ---- -------
E$ Disk Default share
IPC$ IPC Remote IPC
print$ Disk Printer Drivers
TOSHIBA Printer TOSHIBA e-STUDIO180S
ADMIN$ Disk Remote Admin

And the Device URL is this:

smb://192.168.1.105/TOSHIBA

I think my configuration is OK... and the problem is in the driver maybe.... but TOSHIBA_EST205_CUPS.ppd is the only one I found close to 180s ..... If anybody can suggest another driver....

I don't really now why it's not working....

P.S. I'm running KUbuntu 8.04.1

Last edited by stel4e; 12-17-2008 at 02:13 AM.
 
  


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