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Old 03-18-2008, 09:01 PM   #1
walterbyrd
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CUPS - can not print PDF


I have tried Acroread and xpdf, neither work.

I am using debian sid, this is my cups setup:

Description: hplj6 in basement
Location: basement
Printer Driver: HP LaserJet Series PCL 4/5, 1.3
Printer State: idle, accepting jobs, published.
Device URI: parallel:/dev/lp0


I can print a test page from the localhoust:631 cups management thing. I can also print from abiword. But I absolutely can not print a PDF.

The error message I get from acroread is:

"The print process returned an error. Please check whether the printer is connected to the machine."

My printer command string looks like this:

lpr -P hplj6 -o InputSlot=Default -o Resolution=300dpi -o PageSize=Letter -o Duplex=None

I can not seem to change this string.

I have something I really have to print. Any advice?
 
Old 03-18-2008, 10:42 PM   #2
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Checked cups' error_log yet? If there isn't much in there, bump up the debug level
in cupsd.conf and restart cups, then try again.
 
Old 03-19-2008, 01:57 PM   #3
walterbyrd
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Nothing in /var/log/cups/error_log

In the /etc/cups/cups.conf file, I changed

LogLevel warning

to

LogLevel debug

Still nothing in /var/log/cups/error_log
 
Old 03-19-2008, 04:10 PM   #4
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Sometimes this helps -- in the CUPS Printers page, make sure you set your printer as the default printer and see if that does it (if you can print the test page from CUPS, the printer is working).

Otherwise, try on a command line
Code:
export LPDEST=hplj6
echo "Hello, world!" | lp
and see if that works; if it does, then in /etc/profile, set the environment variable
Code:
LPDEST=hplj6
export LPDEST
Hope this helps.
 
Old 03-20-2008, 03:06 PM   #5
walterbyrd
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The printer is set as default.
I can print a test page from CUPS.

The following does work.

Code:
export LPDEST=hplj6
echo "Hello, world!" | lp
Adding the following to /etc/profile does not help:

Code:
LPDEST=hplj6
export LPDEST

Thanks anyway. I guess I will have to boot to windows if I want to print a PDF.
 
Old 03-20-2008, 03:47 PM   #6
tronayne
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Oops, sorry, I forgot to tell you that when you add LPDEST to /etc/profile you need to log out (all the way out; i.e., completely end your session) then log back in -- /etc/profile is only read one time at login.

As you indicated, you did manually export LPDEST then printer "hello world" and it worked, so logging out and back in again should also work. You can "echo ${LPDEST}" to see if the value is in your environment.

Did you use the "foomatic" model for the printer -- that seems to be the one needed for some applications.

And one last thing, just in case -- if you named the print "hplj6 in basement" instead of "hplj6" ("hplj6 in basement" may cause problems)?
 
Old 03-20-2008, 04:11 PM   #7
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Quote:
Originally Posted by walterbyrd View Post
Nothing in /var/log/cups/error_log

In the /etc/cups/cups.conf file, I changed

LogLevel warning

to

LogLevel debug

Still nothing in /var/log/cups/error_log
Walter, after that change, did you actually restart
cups, too? It (the change) won't take if you don't.

If you did, and there's still nothing in cups' error
log .. do you see anything in the access_log that
suggests the page was seen/printed?



Cheers,
Tink
 
Old 03-20-2008, 04:16 PM   #8
billymayday
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A fairly uninformed question/thought, but does having ghostscript installed help the situation at all?
 
Old 03-21-2008, 09:38 AM   #9
walterbyrd
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Thanks agian for all the help.

Please keep in mind, I have been able to print non-PDF files all along. I have been able to print from abiword, print test pages, or whatever. It is only PDF files that will not print.

I restarted my server, it did not help. I still can not print PDFs.

Code:
echo ${LPDEST}
Works as expected - the output is "hplj6"

I do not really know anything about "foomatic" or how to set it up.

I did not load ghostscript, was I supposed to? I think acroread was supposed to take care of that?

I am getting messages in error_log, here are messages from I when I tried to print:

Code:
D [21/Mar/2008:07:10:36 -0600] cupsdAcceptClient: 9 from localhost (Domain)
D [21/Mar/2008:07:10:36 -0600] Report: clients=1
D [21/Mar/2008:07:10:36 -0600] Report: jobs=3
D [21/Mar/2008:07:10:36 -0600] Report: jobs-active=0
D [21/Mar/2008:07:10:36 -0600] Report: printers=1
D [21/Mar/2008:07:10:36 -0600] Report: printers-implicit=0
D [21/Mar/2008:07:10:36 -0600] Report: stringpool-string-count=306
D [21/Mar/2008:07:10:36 -0600] Report: stringpool-alloc-bytes=6960
D [21/Mar/2008:07:10:36 -0600] Report: stringpool-total-bytes=6296
D [21/Mar/2008:07:10:36 -0600] cupsdReadClient: 9 POST / HTTP/1.1
D [21/Mar/2008:07:10:36 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:36 -0600] CUPS-Get-Printers
D [21/Mar/2008:07:10:36 -0600] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:36 -0600] cupsdReadClient: 9 POST / HTTP/1.1
D [21/Mar/2008:07:10:36 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:36 -0600] CUPS-Get-Classes
D [21/Mar/2008:07:10:36 -0600] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:36 -0600] cupsdAcceptClient: 11 from localhost (Domain)
D [21/Mar/2008:07:10:36 -0600] cupsdCloseClient: 9
D [21/Mar/2008:07:10:36 -0600] cupsdReadClient: 11 POST / HTTP/1.1
D [21/Mar/2008:07:10:36 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:36 -0600] Get-Printer-Attributes ipp://localhost/printers/hplj6
D [21/Mar/2008:07:10:36 -0600] cupsdProcessIPPRequest: 11 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:36 -0600] cupsdReadClient: 11 GET /printers/hplj6.ppd HTTP/1.1
D [21/Mar/2008:07:10:36 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:37 -0600] cupsdAcceptClient: 9 from localhost (Domain)
D [21/Mar/2008:07:10:37 -0600] cupsdReadClient: 9 POST / HTTP/1.1
D [21/Mar/2008:07:10:37 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:37 -0600] CUPS-Get-Printers
D [21/Mar/2008:07:10:37 -0600] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:37 -0600] cupsdReadClient: 9 POST / HTTP/1.1
D [21/Mar/2008:07:10:37 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:37 -0600] CUPS-Get-Classes
D [21/Mar/2008:07:10:37 -0600] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:37 -0600] cupsdAcceptClient: 12 from localhost (Domain)
D [21/Mar/2008:07:10:37 -0600] cupsdCloseClient: 9
D [21/Mar/2008:07:10:37 -0600] cupsdCloseClient: 11
D [21/Mar/2008:07:10:37 -0600] cupsdReadClient: 12 POST / HTTP/1.1
D [21/Mar/2008:07:10:37 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:37 -0600] Get-Printer-Attributes ipp://localhost/printers/hplj6
D [21/Mar/2008:07:10:37 -0600] cupsdProcessIPPRequest: 12 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:37 -0600] cupsdReadClient: 12 GET /printers/hplj6.ppd HTTP/1.1
D [21/Mar/2008:07:10:37 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:50 -0600] cupsdAcceptClient: 9 from localhost (Domain)
D [21/Mar/2008:07:10:50 -0600] cupsdReadClient: 9 POST / HTTP/1.1
D [21/Mar/2008:07:10:50 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:50 -0600] CUPS-Get-Printers
D [21/Mar/2008:07:10:50 -0600] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:50 -0600] cupsdReadClient: 9 POST / HTTP/1.1
D [21/Mar/2008:07:10:50 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:50 -0600] CUPS-Get-Classes
D [21/Mar/2008:07:10:50 -0600] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:50 -0600] cupsdAcceptClient: 11 from localhost (Domain)
D [21/Mar/2008:07:10:50 -0600] cupsdCloseClient: 9
D [21/Mar/2008:07:10:50 -0600] cupsdCloseClient: 12
D [21/Mar/2008:07:10:50 -0600] cupsdReadClient: 11 POST / HTTP/1.1
D [21/Mar/2008:07:10:50 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:50 -0600] Get-Printer-Attributes ipp://localhost/printers/hplj6
D [21/Mar/2008:07:10:50 -0600] cupsdProcessIPPRequest: 11 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:50 -0600] cupsdReadClient: 11 GET /printers/hplj6.ppd HTTP/1.1
D [21/Mar/2008:07:10:50 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:51 -0600] cupsdCloseClient: 11
D [21/Mar/2008:07:10:51 -0600] cupsdAcceptClient: 9 from localhost (Domain)
D [21/Mar/2008:07:10:51 -0600] cupsdReadClient: 9 POST / HTTP/1.1
D [21/Mar/2008:07:10:51 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:51 -0600] Get-Printer-Attributes ipp://localhost/printers/hplj6
D [21/Mar/2008:07:10:51 -0600] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:51 -0600] cupsdReadClient: 9 GET /printers/hplj6.ppd HTTP/1.1
D [21/Mar/2008:07:10:51 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:55 -0600] cupsdCloseClient: 9
 
Old 03-21-2008, 10:09 AM   #10
tronayne
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Quote:
"Foomatic is a configurable printing filter. It uses PPD files as configuration to generate appropriate output for a given printer. It is intended to be used with the Common Unix Printing System (CUPS). It uses ghostscript in the background, using options according to the PPD file of the printer."
The above from http://en.wikipedia.org/wiki/Foomatic.

Your printer is non-PostScript? That's why ghostscript should be installed on your system (see if it's there by entering gs on a command line, type Ctrl-D to exit from it if it starts up).

I went through the add a printer section of CUPS:
Code:
Description: HP LaserJet Series PCL 4/5, 1.3
Location: In Basement
Make and Model: HP LaserJet 4 Foomatic/hpijs (recommended)
Printer State: idle, accepting jobs, published.
Device URI: parallel:/dev/lp0
which should work -- the Foomatic/hpijs ought to be the right printer model so you can print PDF files. Hewlett-Packard is one of the best when it comes to providing printer (and other equipment) drivers; give "HP LaserJet 4 Foomatic/hpijs (recommended)" a try.

Please bear in mind that some PDF files just flat will not print unless you're using Windows. Lord knows how those things get created or what with, but there are some that just will not print no matter what you do. If you're having a problem with just one PDF, see if you can print a different one from a different source (or create one from a small document using OpenOffice.org; they'll print).
 
Old 03-21-2008, 02:22 PM   #11
walterbyrd
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I did a aptitude include gs, then checked at the CLI: gs seems to be installed.

I tried 3 different PDF files, none of them work.
 
Old 03-21-2008, 03:33 PM   #12
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Quote:
Originally Posted by walterbyrd View Post
I did not load ghostscript, was I supposed to? I think acroread was supposed to take care of that?
CUPS requires ghostscript to work, chances are you do
have esp ghostscript installed already.


Quote:
Originally Posted by walterbyrd View Post
I am getting messages in error_log, here are messages from I when I tried to print:

Code:
D [21/Mar/2008:07:10:36 -0600] cupsdAcceptClient: 9 from localhost (Domain)
D [21/Mar/2008:07:10:36 -0600] Report: clients=1
D [21/Mar/2008:07:10:36 -0600] Report: jobs=3
D [21/Mar/2008:07:10:36 -0600] Report: jobs-active=0
D [21/Mar/2008:07:10:36 -0600] Report: printers=1
D [21/Mar/2008:07:10:36 -0600] Report: printers-implicit=0
D [21/Mar/2008:07:10:36 -0600] Report: stringpool-string-count=306
D [21/Mar/2008:07:10:36 -0600] Report: stringpool-alloc-bytes=6960
D [21/Mar/2008:07:10:36 -0600] Report: stringpool-total-bytes=6296
D [21/Mar/2008:07:10:36 -0600] cupsdReadClient: 9 POST / HTTP/1.1
D [21/Mar/2008:07:10:36 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:36 -0600] CUPS-Get-Printers
D [21/Mar/2008:07:10:36 -0600] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:36 -0600] cupsdReadClient: 9 POST / HTTP/1.1
D [21/Mar/2008:07:10:36 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:36 -0600] CUPS-Get-Classes
D [21/Mar/2008:07:10:36 -0600] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:36 -0600] cupsdAcceptClient: 11 from localhost (Domain)
D [21/Mar/2008:07:10:36 -0600] cupsdCloseClient: 9
D [21/Mar/2008:07:10:36 -0600] cupsdReadClient: 11 POST / HTTP/1.1
D [21/Mar/2008:07:10:36 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:36 -0600] Get-Printer-Attributes ipp://localhost/printers/hplj6
D [21/Mar/2008:07:10:36 -0600] cupsdProcessIPPRequest: 11 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:36 -0600] cupsdReadClient: 11 GET /printers/hplj6.ppd HTTP/1.1
D [21/Mar/2008:07:10:36 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:37 -0600] cupsdAcceptClient: 9 from localhost (Domain)
D [21/Mar/2008:07:10:37 -0600] cupsdReadClient: 9 POST / HTTP/1.1
D [21/Mar/2008:07:10:37 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:37 -0600] CUPS-Get-Printers
D [21/Mar/2008:07:10:37 -0600] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:37 -0600] cupsdReadClient: 9 POST / HTTP/1.1
D [21/Mar/2008:07:10:37 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:37 -0600] CUPS-Get-Classes
D [21/Mar/2008:07:10:37 -0600] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:37 -0600] cupsdAcceptClient: 12 from localhost (Domain)
D [21/Mar/2008:07:10:37 -0600] cupsdCloseClient: 9
D [21/Mar/2008:07:10:37 -0600] cupsdCloseClient: 11
D [21/Mar/2008:07:10:37 -0600] cupsdReadClient: 12 POST / HTTP/1.1
D [21/Mar/2008:07:10:37 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:37 -0600] Get-Printer-Attributes ipp://localhost/printers/hplj6
D [21/Mar/2008:07:10:37 -0600] cupsdProcessIPPRequest: 12 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:37 -0600] cupsdReadClient: 12 GET /printers/hplj6.ppd HTTP/1.1
D [21/Mar/2008:07:10:37 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:50 -0600] cupsdAcceptClient: 9 from localhost (Domain)
D [21/Mar/2008:07:10:50 -0600] cupsdReadClient: 9 POST / HTTP/1.1
D [21/Mar/2008:07:10:50 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:50 -0600] CUPS-Get-Printers
D [21/Mar/2008:07:10:50 -0600] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:50 -0600] cupsdReadClient: 9 POST / HTTP/1.1
D [21/Mar/2008:07:10:50 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:50 -0600] CUPS-Get-Classes
D [21/Mar/2008:07:10:50 -0600] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:50 -0600] cupsdAcceptClient: 11 from localhost (Domain)
D [21/Mar/2008:07:10:50 -0600] cupsdCloseClient: 9
D [21/Mar/2008:07:10:50 -0600] cupsdCloseClient: 12
D [21/Mar/2008:07:10:50 -0600] cupsdReadClient: 11 POST / HTTP/1.1
D [21/Mar/2008:07:10:50 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:50 -0600] Get-Printer-Attributes ipp://localhost/printers/hplj6
D [21/Mar/2008:07:10:50 -0600] cupsdProcessIPPRequest: 11 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:50 -0600] cupsdReadClient: 11 GET /printers/hplj6.ppd HTTP/1.1
D [21/Mar/2008:07:10:50 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:51 -0600] cupsdCloseClient: 11
D [21/Mar/2008:07:10:51 -0600] cupsdAcceptClient: 9 from localhost (Domain)
D [21/Mar/2008:07:10:51 -0600] cupsdReadClient: 9 POST / HTTP/1.1
D [21/Mar/2008:07:10:51 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:51 -0600] Get-Printer-Attributes ipp://localhost/printers/hplj6
D [21/Mar/2008:07:10:51 -0600] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [21/Mar/2008:07:10:51 -0600] cupsdReadClient: 9 GET /printers/hplj6.ppd HTTP/1.1
D [21/Mar/2008:07:10:51 -0600] cupsdAuthorize: No authentication data provided.
D [21/Mar/2008:07:10:55 -0600] cupsdCloseClient: 9
OK, there are no lines beginning with an e or E, so no errors
in processing. I'm not sure what the "No authentication data provided"
lines are about, but if you see the same stuff when printing non-PDF
it should be quite sane.

Since it appears as if the print-job is gone through ... maybe the
PDFs have some quirks. Did you try to convert them to ps and print
via ghostscript?
pfd2ps your.pdf
gv your.ps


Cheers,
Tink
 
Old 03-21-2008, 05:22 PM   #13
tronayne
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The only thing I can think of is the printer model; have you tried changing the printer to "HP LaserJet 4 Foomatic/hpijs (recommended)?"
 
Old 05-29-2008, 01:00 PM   #14
betaconversion
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I had the same problem and I also noticed that lpq and lpr were not available on my system (debian lenny). What worked for me was installing cupsys-bsd. After that printing from acroread succeeded. Don't ask me why...
 
  


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