So, there is currently no linux support for comcast customers that want to use their streaming video service. Bummer. Good thing is, they'll give you a credit if you call and complain about it. They gave me $20, results may vary I guess.
Here's the site with a link to their live chat:
Here's the transcript from my recent conversation with them:
Problem : xfinity streaming - Linux
Matthew > xfinity streaming - Linux
Rico > Hello Matthew_, Thank you for contacting Comcast Live Chat Support. My name is Rico. Please give me one moment to review your information.
Rico > How are you doing today?
Matthew_ > I'm doing well thanks
Rico > Glad to hear that you are doing well Matthew, I understand that you are having trouble watching videos on fancast
Matthew_ > Actually, I'm not sure it's my trouble. I want to watch them and I don't think you support linux due to your DRM
Matthew_ > I think I should be able to watch content I pay for however I want.
Rico > Yes unfortunately, fancast is not yet watchable with a Linux operating system, due to compatibility issues, but not to worry Comcast is already working on that and it will be in the future.
Matthew_ > Well, right now, I can't use it, and I pay for it, what can you do to help me then? I want some sort of discount if I can't take advantage of the full service due to your lack of support for my OS.
Rico > I will need to pull up your account for this.
Rico > Can I have the account holder's name, phone number and account number or the last 4 of your ssn please.
Matthew_ > Sure, Matthew, blah blah blah personal info.
Rico > Great thank you for that information.
Matthew_ > Is this DRM new? I feel like I didn't have to install your bloatware before in order to watch them...
Rico > Yes that is correct Matthew, we have made some changes in the site.
Matthew_ > Only days ago...
Matthew_ > Ahhh...for the worse in my opinion.
Matthew_ > At first I was impressed, it rivals my netflix subscription. I went to watch something today and was like, wtf?
Rico > Alright Matthew, to sum things up, I have successfully applied a $20.00 credit on your account, not to worry we will be sending you a notification once we have full support for the operating system.
Rico > Rest assured that we can have you watching videos on the site as soon as possible.
Matthew_ > Any eta?
Matthew_ > And thank you also for the credit.
Rico > Unfortunately, I do not have an estimated time we would have support for the OS, but I will personally make sure that you will be notified.
Matthew_ > I see you have support for mac os w/ firefox, which isn't muuuch different.
Rico > Yes as of the moment we only have support for Mac and windows users.
Rico > But it won't be long until we have support to more operating systems
Matthew_ > Alright, thanks,
Rico > Your most welcome.
Rico > Just to make sure we have everything covered would there be anything else I can help you with?
Matthew_ > No thanks, I'm gonna post this chat on linuxquestions.org and let linux users with comcast know that you are working on this. Hopefully the more ppl contacting comcast about a credit the sooner you will get support for linux.
Rico > Alright it was a pleasure helping you resolve your issue, please do not hesitate to contact back with us if you need further assistance.
Matthew_ > Thanks again. Take care.
Rico > You have a nice day now Matthew!
Rico > Analyst has closed chat and left the room
So there you go, give 'em a call. I hope they get their crap together.