I have been using cPanel with our hosting company for over 3 years now but have recently hit on a problem which I cannot get around, and our hosting provider's technical support has been silent for over a week on the issue (despite daily live chats and phone calls!). The server admin made one failed attempt to solve the issue after 5 days but failed and has yet to respond again. I am starting to think they do not have an answer so have turned here in the hope you guys and girls can help!
We were until recently running an ssl cert on a dedicated IP for our web store at store.domain.com which was working perfectly. Last month however we decided to add a secure portal for a trade extranet to manage our distributed sales force and suppliers. This obviously required a new ssl for extranet.domain.com and we were pointed in the direction of a wilcard certificate.
We purchased a GoDaddy wildcard to initially get set up before switching back to our provider of choice Comodo. As there was no option to generate a private key / csr for *domain.com in cPanel, tech support did this for us and then we submitted the cert and bundle back to them to install.
The problems started here
are working fine
subdomains (including extranet / sales / subdomainX etc.) is now forwarding to the domain.com page and not the correct page under ssl.
i mean the url is still says https://subdomain.domain.com
but shows the main domain data only.
shows the extranet successfully
re-directs to the main domain page.
shows the sales page successfully
also directs to the main domain page.
If anyone could shed some light on how to solve this that would be fantastic!