[SOLVED] Best ticketing tool in linux

jsaravana87 · 05-23-2012, 09:22 AM

Hi

Can anyone help me which is the best ticketing tool available in linux ..

tronayne · 05-23-2012, 09:44 AM

Bugzialla. http://www.bugzilla.org/. Read and follow the installation and configuration instructions, have MySQL or PostgreSQL installed and running.

Hope this helps some.

vikas027 · 05-23-2012, 09:56 AM

Hi,

I tried my hands on OTRS and found in pretty good. Though I have never used it in production, but one of my juniors has implemented it in production environment for a small company.

TenTenths · 05-23-2012, 10:14 AM

Using osTicket.com here, it's lightweight and does the job for us.

vikas027 · 05-23-2012, 11:07 AM

Quote:

Originally Posted by TenTenths

Using osTicket.com here, it's lightweight and does the job for us.

Looks good, let me try it

jsaravana87 · 05-24-2012, 02:18 AM

Thanks for ur reply ,

I feel osticket look fine ..Thanks all for ur reply

kosa777777 · 05-24-2012, 02:32 AM

Eticket is really good if you need people to submit tickets for tech support:

http://sourceforge.net/projects/eticket/

centos123 · 05-30-2012, 02:33 AM

This thread is solved but i had a query ...
all these application require email id of customer....
query is -does server where these application will installed also need a mailserver to send response of ticket solved......or how customer get informed for ticketing solved.

vikas027 · 06-04-2012, 12:59 PM

Quote:

Originally Posted by centos123

This thread is solved but i had a query ...
all these application require email id of customer....
query is -does server where these application will installed also need a mailserver to send response of ticket solved......or how customer get informed for ticketing solved.

I am not sure whether OTRS sends an email or not, but even if it does a mailserver can be created, this should not be a problem.
OR are you pointing to a particular issue or have something else in mind.

centos123 · 06-08-2012, 06:51 AM

thanks

centos123 · 06-08-2012, 06:53 AM

Quote:

Originally Posted by vikas027

Hi,

I tried my hands on OTRS and found in pretty good. Though I have never used it in production, but one of my juniors has implemented it in production environment for a small company.

so can you ask your junior how customer are sending ticket by mail or some other resource..