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Old 01-06-2010, 12:49 AM   #1
hrfister
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Registered: Jan 2008
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8-bit-mime apparently not being advertised by SMTP server.


Hello everyone.

I have a user that is reporting the following error on a bounced message:

Quote:
smtp;554 5.6.1 Body type not supported by Remote Host
He is forwarding emails from his exchange server to a recipient in Germany relaying through our smtp server using Surgemail as the MTA.

He called a senior tech specialist at Microsoft to get help thinking the problem was on his end (exchange server). According to this "specialist", he said the problem was that our smtp server was not advertising 8BitMIME in its 250 statement. I tested this myself by log in on to the smtp server and doing typing the following:

Code:
EHLO localhost
250-smtp.<mycompanyname>.com. Hello localhost (127.0.0.1)
250-AUTH PLAIN LOGIN
250-DSN
250-ETRN
250-X-ID 736d74702e6d657269706c65782e636f6d3237373039343934
250-SIZE 20971520
250 HELP
EHLO <customerdomain>.com
250-smtp.<mycompanyname>.com. Hello <customerdomain>.com (127.0.0.1)
250-AUTH PLAIN LOGIN
250-DSN
250-ETRN
250-X-ID 736d74702e6d657269706c65782e636f6d3237373039343934
250-SIZE 20971520
250 HELP
As you can see, 250-8BITMIME is not listed here. From the bit of research I made, I found that most MTAs send this by default. Is it possible that the characters from the German language are causing this problem?

NOTE: This problem did not exist or was never reported until now. No one has made any changes on any settings on the server.

Any help would be greatly appreciated.
 
Old 01-06-2010, 07:53 PM   #2
unSpawn
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AFAIK Surgemail is only available as a commercial product. If that's the case then your company has licenses which should unlock vendor support. I'd check that before asking anyone else to support what the vendor should.
 
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Old 01-06-2010, 10:28 PM   #3
hrfister
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unSpawn,
You have a good point there. Thanks for the suggestion, I will find out about that.
 
  


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