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Well, that depends on distribution. In Slackware Linux the file path is '/etc/ssh/sshd_config' and you restart the server with this command(executed as root, of course):
/etc/rc.d/rc.sshd restart
Please post which distribution you use along with it's version.
so, your new user does an "ssh myservername" and the server responds "username" and the user enters "myusername", to which the server responds "password" and the user enters "mypassword", then after a pause, the server says "authentication failed". Is that right?
Can this user log on at the server? Does this user have shell access as part of the account?
You should list the contents of your sshd_config file here.
You are at somewhere!! But can you log in to server with ssh? you can use putty if you are using windoes, and open sshd_config in putty, select all, and then just paste it here. It might help.
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