xsane & officejet not working

rowelyn · 01-26-2010, 07:52 PM

Hi. Got a problem here with my xsane scanner. my printer is HP Officejet 6500 wireless. when i run xsane when i have a document to scan it says error: failed to open device 'hpaio:net/officejet_6500_E7009n?ip192.168.1.20':error during device I/O.

how can i use again my scanner? please help me. i will appreciate for the replies. thank you.

rowe

amenditman · 01-26-2010, 09:39 PM

What distro are you running?

Does your distro use the HPLIP Toolbox to set it up and run it?

Do you have simple control panel tool to configure your device?

Let us know please.

Bob

rowelyn · 01-27-2010, 02:34 AM

hi sir bob...i don't know what distro means. Sorry, i am new in linux. I don't have a configuration tool in the computer or maybe i can't locate it. please help me. can you suggest what other alternatives software that can be in my printer. thank you so much.

rowe

thorkelljarl · 01-27-2010, 04:43 AM

Distro means distribution...

The question is what distribution are you using? Are you using the HPLIP driver from HP, one of these?

http://hplipopensource.com/hplip-web...500_e709n.html

http://hplipopensource.com/hplip-web...500_e709a.html

You might try the correct HPLIP driver. It should give you the best support for your all-in-one with linux.

rowelyn · 01-28-2010, 03:00 AM

hi sir bob,

i'm using HPLIP driver from HP url]http://hplipopensource.com/hplip-web/models/officejet/officejet_6500_e709n.html[/url].
is there any means that i can correct the error?

thanks again