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Old 12-25-2008, 07:10 AM   #46
pixellany
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Kudos to HP_Guy for the quick response.

Would it not be great to see "Canon_Guy" jump into a printer thread and announce that Canon had started supporting Linux??...

With some vendors, just getting them to acknowledge that Linux EXISTS would be a breakthrough.

HP_Guy;
Welcome to LQ!! Be careful about posting anything that could be interpreted as advertising.
 
Old 12-26-2008, 03:54 PM   #47
ddclutch
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Thanks for your comments and advice hp_Guy. Good to know that someone at hp cares!

You said:
Quote:
"I recommend replying to the email with the information you have stated here. The unit came with Linux. If someone replied that we donít support Linux they just screwed up in the reply. If they donít know the answer they need to get you to someone who does."
Well, I have done as you suggest and will wait and see after the holidays if I get any help with this. All I am really after is a definitive answer about which driver to use to get this card to work reliably!

Guy
 
Old 12-28-2008, 02:20 PM   #48
ddclutch
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I now want to add that since my last posting here I have been contacted again by HP who are now going well out of their way to help with a couple of very polite and helpful messages. I have not yet solved my wireless problem but HP Commercial Support have sent me links and suggestions plus further contact numbers to follow up if necessary. I need time to follow these leads and suggestions to see if I can get a successful outcome.

It is clear enough that the first response that I had was something of an exception that they are now trying hard to put right. This may be due to an intervention by HP_GUY, in which case, thanks for your help. Or maybe on my second request for help I just got their normal level of response.
 
Old 12-28-2008, 06:11 PM   #49
HP Guy
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Quote:
Originally Posted by ddclutch View Post
I now want to add that since my last posting here I have been contacted again by HP who are now going well out of their way to help with a couple of very polite and helpful messages. I have not yet solved my wireless problem but HP Commercial Support have sent me links and suggestions plus further contact numbers to follow up if necessary. I need time to follow these leads and suggestions to see if I can get a successful outcome.

It is clear enough that the first response that I had was something of an exception that they are now trying hard to put right. This may be due to an intervention by HP_GUY, in which case, thanks for your help. Or maybe on my second request for help I just got their normal level of response.
Great to hear.
BTW, I did nothing to expedite matters on our end. I don't have that kind of authority.

I would say your second statement, "on my second request for help I just got their normal level of response" is the case here.

I'm familiar enough with "the system" to know the right team did not get your first message. Sorry for the initial hassle, but glad to hear your issue is getting the attention that it deserves.
 
Old 12-29-2008, 04:02 PM   #50
ddclutch
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This is becoming a ridiculously long thread for what must surely be a simple and well researched problem.

I have established that my HP mini-note 2133 uses a Broadcom BCM4310 (rev 01) card. Sometimes it works, mostly it doesn't.
It is not a configuration problem because the router settings work fine with a hard-wired ethernet cable.

The GUI for Installed Hardware shows the Broadcom card, but against the drivers it shows Driver: wl, Active: no

From this I deduce that it has the wl driver loaded, but that it isn't installed or "woken up" when I boot the machine.
Either that, or the installed wl driver is not compatible with the BCM4310 network card.

I have also established that Broadcom do not offer a Linux driver for this card, and apparently, neither do HP
I also understand that the b43 and b43xx drivers do not work with this particular card either.

I currently have two questions:

1. In Linux (SLED 10 Distro) is there somewhere that tells the driver to "wake up", install or whatever during boot? Is here a setting somewhere hat I can check / repair?
2. Alternatively, I may need to use ndiswrapper with a new XP driver. But which one? The hp support site for the mini-note 2133 lists a completely different BCM card for the XP and Vista versions of this machine, so I doubt that driver would work.

Guy
 
  


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