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Old 04-24-2001, 03:14 PM   #1
ratto99
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Registered: Apr 2001
Location: Chicago
Posts: 5

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I'm looking to learn as much about Linux as I can. So I've come here to see what you can tell me about it and the best way to get started...

Here is a copy of my resume so you can see what kind of experience I have and what Linux might relate too...

SCHOOLING -
* Database Administration
* Database Management

Seminar Training
* Leadership Conference
* How to Become a Better Communicator
* How to Manage Multiple Projects & Meet Deadlines
* Diversity Awareness
* DMAIC I - Six Sigma Training
* DMAIC III - Six Sigma Training

EXPERIENCE -

SCRIPTING DEVELOPMENT
* Build, design and change telemarketing scripts based on client, marketing and legal needs.
* Streamline scripting processes and shorten turn-around time on script changes or modifications.
* Insure screens and routing follow scripting requirements.

PROJECT ADMINISTRATOR
* Distribution and tracking of communications between Marketing, Sales, Customer Relations Management and the Calling Centers/Outside Vendors.
* Track progression of performance for each program calling and inform CRM and Marketing on results.
* Develop calling strategies to increase performance and meet goals of the clients.

PROJECT CO-ORDINATOR
* Act as a liaison for communication between Client Services and Client Information Services/Call Management Services (CIS/CMS).
* Work with Sales/Marketing and then Client Services after the project has switched hands, tracking all deliverables, facilitate quality checking of information for completeness, and move information through the existing systems to build the campaign based on the predetermined timeline.
* Interface with all other technical groups (IT, Telephony, etc.) to insure that any special telephone or computer setups occur within the given timelines.
* Track and facilitate testing and quality of all products in conjunction with CIS and CMS.

LEAD INSURANCE PROGRAM ANALYST
* Management of all Insurance development and programming accounting for over $10.7 million in revenue annually.
* Management of five program analysts
* Consultation and strategic analysis of existing and potential client business needs.
* End of campaign disposition and presentation to existing clients with emphasis on successes and future strategies.
* Development of highly visible inbound telemarketing project.
* Ad Hoc reporting as requested by clients based on evolving business plans and needs.

SENIOR PROGRAM ANALYST
* Database management of called records and lists using Access and Paradox.
* Visual Basic, Access, and PAL programming to automate manual and semi-manual processes.
* Creation and generation of telemarketing reports using Access, Excel, Quattro Pro, and Visual Basic for internal and client use.
* Transmission and quality assurance of client project files
* Management and distribution of call records to nine call centers
* Daily retrieval, processing, verification and internal report generation of finalized call records

PROGRAM ANALYST
* PAL programming/programming maintenance
* PAL development and implementation
* Creation and generation of daily, monthly and project to date telemarketing reporting for internal and client use
* Application development and maintenance of 10 Voice Link systems

NIGHT PROGRAM ANALYST
* Nightly backup and maintenance of 10 Voice Link systems
* Application development on Voice Link
* Database/list management
* PAL programming/programming maintenance
* Nightly backup of Windows NT network
* End of day Call List processing/analysis


TECHNICAL SKILLS -

CALL CENTER: EIS, Davox, Voice Link (Mosaix), and Lucent G3 Switch.
OPERATING SYSTEMS: Windows 3.x, Windows '95/'98, SCO UNIX, and Windows NT 4.0.
DATABASE DEVELOPMENT AND ADMINISTRATION: Microsoft Access '97 programming, Paradox 4.5/PAL scripting.
SPREADSHEETS: Excel '97 programming, and Quattro Pro 7.0 programming.
PROGRAMMING: Visual Basic 6.0, ACS Query, WinCross, SPSS, Dos scripting, Aspect scripting.
MISCELLANEOUS: Lotus Notes 4.5, Microsoft PowerPoint, and WS-FTP.


Please help me get started...
 
Old 04-25-2001, 03:36 AM   #2
CragStar
Senior Member
 
Registered: Oct 2000
Location: UK - Frome
Distribution: Ubuntu
Posts: 1,081

Rep: Reputation: 47
The best way to get started would be to read around a subject/topic you want to use (such as installing Linux!). You will find loads of info at http://www.linuxdoc.org and http://www.linuxnewbie.com and also any search with http://www.google.com can produce info on topics about Linux.

Buy a book if you can, because it is better to have something which you can constantly refer to and read in your spare time. Learning Linux was my guide, although I feel that it didn't take on board the GUI's which are now very common.

If I was you I would use a completely spare HD to install Linux onto, and just mess around. Get used to installing software (tarballs - .tar.gz), and using rpm's or debs (files which are like the Windows installer in ME and 2000). Probably the easiest distribution to use would be Mandrake or Red Hat, although SUSE also have a good solid distro. To view the distros goto http://www.linux.org

 
Old 04-25-2001, 09:12 AM   #3
ratto99
LQ Newbie
 
Registered: Apr 2001
Location: Chicago
Posts: 5

Original Poster
Rep: Reputation: 0
Smile Thanks

Thanks for the info! I hope it's not too hard to figure out.
 
  


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