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Introduction to Linux - A Hands on Guide
This guide was created as an overview of the Linux Operating System, geared toward new users as an exploration tour and getting started guide, with exercises at the end of each chapter.
For more advanced trainees it can be a desktop reference, and a collection of the base knowledge needed to proceed with system and network administration. This book contains many real life examples derived from the author's experience as a Linux system and network administrator, trainer and consultant. They hope these examples will help you to get a better understanding of the Linux system and that you feel encouraged to try out things on your own.
Click Here to receive this Complete Guide absolutely free.
* Leadership Conference
* How to Become a Better Communicator
* How to Manage Multiple Projects & Meet Deadlines
* Diversity Awareness
* DMAIC I - Six Sigma Training
* DMAIC III - Six Sigma Training
* Build, design and change telemarketing scripts based on client, marketing and legal needs.
* Streamline scripting processes and shorten turn-around time on script changes or modifications.
* Insure screens and routing follow scripting requirements.
* Distribution and tracking of communications between Marketing, Sales, Customer Relations Management and the Calling Centers/Outside Vendors.
* Track progression of performance for each program calling and inform CRM and Marketing on results.
* Develop calling strategies to increase performance and meet goals of the clients.
* Act as a liaison for communication between Client Services and Client Information Services/Call Management Services (CIS/CMS).
* Work with Sales/Marketing and then Client Services after the project has switched hands, tracking all deliverables, facilitate quality checking of information for completeness, and move information through the existing systems to build the campaign based on the predetermined timeline.
* Interface with all other technical groups (IT, Telephony, etc.) to insure that any special telephone or computer setups occur within the given timelines.
* Track and facilitate testing and quality of all products in conjunction with CIS and CMS.
LEAD INSURANCE PROGRAM ANALYST
* Management of all Insurance development and programming accounting for over $10.7 million in revenue annually.
* Management of five program analysts
* Consultation and strategic analysis of existing and potential client business needs.
* End of campaign disposition and presentation to existing clients with emphasis on successes and future strategies.
* Development of highly visible inbound telemarketing project.
* Ad Hoc reporting as requested by clients based on evolving business plans and needs.
SENIOR PROGRAM ANALYST
* Database management of called records and lists using Access and Paradox.
* Visual Basic, Access, and PAL programming to automate manual and semi-manual processes.
* Creation and generation of telemarketing reports using Access, Excel, Quattro Pro, and Visual Basic for internal and client use.
* Transmission and quality assurance of client project files
* Management and distribution of call records to nine call centers
* Daily retrieval, processing, verification and internal report generation of finalized call records
* PAL programming/programming maintenance
* PAL development and implementation
* Creation and generation of daily, monthly and project to date telemarketing reporting for internal and client use
* Application development and maintenance of 10 Voice Link systems
NIGHT PROGRAM ANALYST
* Nightly backup and maintenance of 10 Voice Link systems
* Application development on Voice Link
* Database/list management
* PAL programming/programming maintenance
* Nightly backup of Windows NT network
* End of day Call List processing/analysis
TECHNICAL SKILLS -
CALL CENTER: EIS, Davox, Voice Link (Mosaix), and Lucent G3 Switch.
OPERATING SYSTEMS: Windows 3.x, Windows '95/'98, SCO UNIX, and Windows NT 4.0.
DATABASE DEVELOPMENT AND ADMINISTRATION: Microsoft Access '97 programming, Paradox 4.5/PAL scripting.
SPREADSHEETS: Excel '97 programming, and Quattro Pro 7.0 programming.
PROGRAMMING: Visual Basic 6.0, ACS Query, WinCross, SPSS, Dos scripting, Aspect scripting.
MISCELLANEOUS: Lotus Notes 4.5, Microsoft PowerPoint, and WS-FTP.
Buy a book if you can, because it is better to have something which you can constantly refer to and read in your spare time. Learning Linux was my guide, although I feel that it didn't take on board the GUI's which are now very common.
If I was you I would use a completely spare HD to install Linux onto, and just mess around. Get used to installing software (tarballs - .tar.gz), and using rpm's or debs (files which are like the Windows installer in ME and 2000). Probably the easiest distribution to use would be Mandrake or Red Hat, although SUSE also have a good solid distro. To view the distros goto http://www.linux.org