it was the capital letters!!!!
thank you so much, inkit! unbelievable! (and the funny thing is that i usually type with small letters, but this time i used capitals in some places and it caused problems! lol!)
and to answer the other questions:
@bigrigdriver: it showed on the screen but was greyed out. thanks for trying to help me.
@andrewthomas: i was able to make it all the way to screenshot 7 and filled in all the information (using capitals in some places) but the forward button never highlighted; it remained greyed out. but when i used only small letters, everything worked like a charm. thanks for trying to help me.
thanks to everyone, again, for your assistance. and inkit, a special thank you to you!