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But that's for building it from source, which you aren't. I would be given to think that the set up scripts in runit will sort it all out for you, have you rebooted since installing it?
All this work does sound like it shold really be covered by installation docs for this call center software though, as whilst it may be simple to achieve with prebuilt RPM'S it's still a big step to rip out sysvinit and replace it.