LinuxQuestions.org
Share your knowledge at the LQ Wiki.
Go Back   LinuxQuestions.org > Forums > Linux Forums > Linux - Newbie
User Name
Password
Linux - Newbie This Linux forum is for members that are new to Linux.
Just starting out and have a question? If it is not in the man pages or the how-to's this is the place!

Notices


Reply
  Search this Thread
Old 08-10-2011, 04:01 AM   #1
niharikaananth
Member
 
Registered: Aug 2011
Posts: 58

Rep: Reputation: Disabled
Ticketing system


Hi...I want to implement ticketing system on cent OS 5.5 for internal use, i.e when user is having any problem in their system, they will rise a ticket with its number and we will close that number after we fixing the issue. So could anybody please provide any use full url links to implement it?
 
Old 08-10-2011, 05:33 AM   #2
kirukan
Senior Member
 
Registered: Jun 2008
Location: Eelam
Distribution: Redhat, Solaris, Suse
Posts: 1,274

Rep: Reputation: 148Reputation: 148
Trac, Otrs etc... there are so many open source ticketing system available
 
1 members found this post helpful.
Old 08-10-2011, 05:37 AM   #3
EricTRA
LQ Guru
 
Registered: May 2009
Location: Gibraltar, Gibraltar
Distribution: Fedora 20 with Awesome WM
Posts: 6,805
Blog Entries: 1

Rep: Reputation: 1295Reputation: 1295Reputation: 1295Reputation: 1295Reputation: 1295Reputation: 1295Reputation: 1295Reputation: 1295Reputation: 1295
Hello,

I installed Request Tracker two days ago and it works like a charm. You can try others mentioned too, do a Google search and even try out more options. That way you can choose the one the you like the most.

Kind regards,

Eric
 
1 members found this post helpful.
Old 08-10-2011, 07:33 AM   #4
niharikaananth
Member
 
Registered: Aug 2011
Posts: 58

Original Poster
Rep: Reputation: Disabled
Ticketing system

Hi....I followed "http://wiki.otrs.org/index.php?title=Installation_of_OTRS_3.0_on_CentOS_5.5" url, every installation was fine. But after completing the configuration, when I again opened "localhost/otrs/installer.pl", found the error is coming as in attachement. Please find the attachement. So could anybody please tell me how can I disable "secure mode active".




Quote:
Originally Posted by kirukan View Post
Trac, Otrs etc... there are so many open source ticketing system available
Attached Thumbnails
Click image for larger version

Name:	otrs.png
Views:	29
Size:	82.0 KB
ID:	7764  
 
Old 08-22-2011, 03:06 PM   #5
hasienda
Member
 
Registered: May 2009
Location: Saxony, Germany
Distribution: Debian/GNU Linux
Posts: 37

Rep: Reputation: 18
Quote:
Originally Posted by niharikaananth View Post
... So could anybody please tell me how can I disable "secure mode active".
A quick search for "secure mode" returns this one: http://lists.otrs.org/pipermail/otrs...ch/031285.html

This should give you the answer. BTW, OTRS doesn't look like a low-fuss entry level issue tracker. Hope, you're familiar with the databases (MySQL, PostgreSQL). Or you'll face a hard time maintaining it.
 
Old 08-22-2011, 03:12 PM   #6
hasienda
Member
 
Registered: May 2009
Location: Saxony, Germany
Distribution: Debian/GNU Linux
Posts: 37

Rep: Reputation: 18
Exclamation Maybe look for lightweight alternatives?

If you don't setup for a enterprise scale install, you'd probably be better off with a more lightweight alternatives.

Hint: Trac has a reputation for being "an enhanced wiki and issue tracking system for software development projects. Trac uses a minimalistic approach to web-based software project management." But you can do general support tasks with it as well. "Reduce to the max." ;-)

I studied it up from the ground for at least half a year before attempting my first production deployment. While this might be no strict pre-requisite, you might need to become an expert in every system you want to deploy with long-term-support, right?

Disclosure: I'm an addicted Trac plugin developer and application maintainer for several Trac applications with a few dozen concurrent users per application. As soon as there's some useful data people tend to understand the concept of the ticket and wiki system quickly and will love it for it's power and simplicity. I train staff of all ages, and had very little adoption problems so far.
 
  


Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off



Similar Threads
Thread Thread Starter Forum Replies Last Post
Open Source Ticketing system nima0102 Linux - Software 1 01-05-2010 02:23 PM
Remedy Client (ticketing system) on SuSE? Wesociety SUSE / openSUSE 4 06-25-2009 03:35 PM
LXer: Command Line Ticketing System LXer Syndicated Linux News 0 04-12-2008 07:40 AM
OTRS Ticketing System carlosinfl Linux - Software 1 12-20-2007 05:48 PM
Trouble Ticketing System Giangiro Linux - Software 3 07-15-2005 06:42 AM


All times are GMT -5. The time now is 04:49 PM.

Main Menu
Advertisement
My LQ
Write for LQ
LinuxQuestions.org is looking for people interested in writing Editorials, Articles, Reviews, and more. If you'd like to contribute content, let us know.
Main Menu
Syndicate
RSS1  Latest Threads
RSS1  LQ News
Twitter: @linuxquestions
Facebook: linuxquestions Google+: linuxquestions
Open Source Consulting | Domain Registration