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Old 03-05-2016, 08:32 AM   #1
sayhello_to_the_world
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Registered: May 2013
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sytstem not turn off - shutdown does not work - hangs : Every time


hello dear comunity

just installed Ubuntu 15.10 on my new HP Notebook.

But i recognized that the shutdown-process does not work at all. The notebook does not shut down properly. In other words - i cannot turn off the sytem ....

it freezes all.

by the way; this also happened with

- openSuse Leap 42.1
- openSuse tumbleweed - with kernel 4.4.2.1

only with OpenSuse 13.2 it worked well?!

why is this so - does this have to do with the different Kernel-Versions?


Love to hear from you

regards
 
Old 03-05-2016, 10:13 AM   #2
TB0ne
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Quote:
Originally Posted by sayhello_to_the_world View Post
hello dear comunity
just installed Ubuntu 15.10 on my new HP Notebook. But i recognized that the shutdown-process does not work at all. The notebook does not shut down properly. In other words - i cannot turn off the sytem .... it freezes all.

by the way; this also happened with

- openSuse Leap 42.1
- openSuse tumbleweed - with kernel 4.4.2.1

only with OpenSuse 13.2 it worked well?! why is this so - does this have to do with the different Kernel-Versions?
...and the FIRST TWO HITS in Google for "hp notebook ubunto won't power off" are:
http://askubuntu.com/questions/12584...r-off-computer
http://askubuntu.com/questions/62013...-lubuntu-15-04

Did you try to look this up? And again, as you've been told many, MANY times in the past, you need to provide actual details. Saying "HP Notebook" tells us nothing. What model, with what hardware on board? There are noted nVidia problems with ACPI, but we have no way of knowing which you have.

And when are you going to go back and post updates/solutions as you promised, in all of these threads????
http://www.linuxquestions.org/questi...4/#post5500086
 
Old 03-05-2016, 10:19 AM   #3
Higgsboson
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Distribution: Debian 8 Cinnamon/Xfce/gnome classic Debian live usb
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Quote:
Originally Posted by sayhello_to_the_world View Post
But i recognized that the shutdown-process does not work at all. The notebook does not shut down properly.
I have a similar problem with my new Debian install using Cinnamon desktop.
On shutdown, the OS will show a blank screen for about 2 mins and then shutdown.
I re-booted and looked at the messages file to see what it was doing for those 2 mins:
Code:
cat /var/log/messages
It showed there was an issue with the new Cinnamon desktop I was using. After trawling the net, I found it was possibly a display driver issue. Cinnamon wasn't working too well with my old Radeon integrated graphics card.
The shutdown problem only happens intermittently though.
 
Old 03-05-2016, 10:54 AM   #4
sayhello_to_the_world
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hello dear Higgsboson, hello TBone,

many many thanks for the postings - great to hear from you...

@tbone - thx for the questions; the notebook is this one HP Notebook hp 14 r 103ng

Intel Pentium N3540 QuadCore, 4GB, 500GB,
delivered with Free DOS

see all more detailed:

processor: Intel® Pentium™-Prozessor N3540 (4x 2,16 GHz, mit Turbo Burst bis zu 2,66 GHz, 2MB Cache)
Graphics: Intel HD Graphics
memorey: 4 GB DDRL3 ; 1600 MHz, max. 8 GB
hdd: 500 GB, 5.400 U/Min, SATA, 2,5“
DVD-: Super Multi (DVD DL±RW/CD±RW)
Network: WLAN 802.11 b/g/n, Fast-Ethernet
connections: VGA, HDMI, 2x USB 2.0, 1x USB 3.0, 1 RJ-45

very interesting;

the running BIOS
Vendor: Insyde
Version: F.21

note: a newer Bios is this one F.39A - i did not change the Bios yet - this might be helpful.. i think But to change the Bios i have to do some steps.
http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71487.exe


tbone: again - thanks for the links: the links; especially this one is helpful: http://askubuntu.com/questions/12584...r-off-computer

I encounter a problem whenever I shutdown or restart; it kills all running processes (as far as I can tell), but once I get past the shutdown text screen and the screen goes black, my computer doesn't power off. The fans still run and the screen is still on, etc. I have to hold down the power button in order to complety shut down.

this is exactly what i encounter - 100 %


the answer who had others found very helpful is the following:

Quote:
Type in terminal:

sudo -i (to get a root shell, sudo gedit is not recommended)
gedit /etc/default/grub
Find the line: GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"
Change this to: GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi=force"
Save the file and close the file.
Finally, in terminal: update-grub
exit (to end the root shell)
i think i try this out.


@ Higgsboson, this sounds very very helpful

Quote:
Originally Posted by Higgsboson View Post
I have a similar problem with my new Debian install using Cinnamon desktop.On shutdown, the OS will show a blank screen for about 2 mins and then shutdown. I re-booted and looked at the messages file to see what it was doing for those 2 mins:

Code:
cat /var/log/messages
It showed there was an issue with the new Cinnamon desktop I was using. After trawling the net, I found it was possibly a display driver issue. Cinnamon wasn't working too well with my old Radeon integrated graphics card. The shutdown problem only happens intermittently though.

That is a very very good idea - i will have a closer look what is going on in the error-logs... i come back and tell you all the findings


untill later ...

regards
say_hello_to the_ world

Last edited by sayhello_to_the_world; 03-05-2016 at 11:06 AM.
 
Old 03-05-2016, 11:26 AM   #5
TB0ne
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Quote:
Originally Posted by sayhello_to_the_world View Post
hello dear Higgsboson, hello TBone,
many many thanks for the postings - great to hear from you...

@tbone - thx for the questions; the notebook is this one HP Notebook hp 14 r 103ng
Intel Pentium N3540 QuadCore, 4GB, 500GB, delivered with Free DOS
Exactly how many times do we have to tell you to STOP USING TEXT SPEAK. It is not only in the LQ Rules, but plain rude to keep ignoring what you're told. It's spelled THANKS, not "thx".
Quote:
the running BIOS Vendor: Insyde Version: F.21

note: a newer Bios is this one F.39A - i did not change the Bios yet - this might be helpful.. i think But to change the Bios i have to do some steps. http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71487.exe
Right...which is EXACTLY what you asked two months ago:
http://www.linuxquestions.org/questi...ok-4175563341/

...and didn't do yet, apparently. You were handed the instructions, because apparently you couldn't look them up yourself. Then, you never posted back in that thread at all.
Quote:
tbone: again - thanks for the links: the links; especially this one is helpful: http://askubuntu.com/questions/12584...r-off-computer
...which brings us back to "WHY could you not bother to look this up yourself FIRST????[/B]
Quote:
I encounter a problem whenever I shutdown or restart; it kills all running processes (as far as I can tell), but once I get past the shutdown text screen and the screen goes black, my computer doesn't power off. The fans still run and the screen is still on, etc. I have to hold down the power button in order to complety shut down.

this is exactly what i encounter - 100 % the answer who had others found very helpful is the following: i think i try this out.
Right, so again, why didn't you try looking things up first?
Quote:
@ Higgsboson, this sounds very very helpful That is a very very good idea - i will have a closer look what is going on in the error-logs... i come back and tell you all the findings
Are you serious??? You've been posting here for THREE YEARS now...and you haven't even taken the first VERY BASIC step of checking your system logs???

And no, you won't "tell you all the findings", anymore than you have done in all those other threads where you said things like "I will come back and post my findings". See the list posted before, where you haven't done this.
 
Old 03-05-2016, 12:23 PM   #6
sayhello_to_the_world
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Original Poster
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Tbone;

Deal with a thing while it is still nothing; keep a thing in order before disaster sets in. A quote from Lao Tzu hits your comments.

didnt you notice: The comments of others were found to be helpful. Why - did you ever ask this yourself...!?

It does not help that other postings were helpful - they are both clear, structured and liberally sprinkled with examples and ideas.
This only accentuates the contrast with this exhibit..There is no lack of substance here, but also no shape, no argument and no goal. See the other comments - they are helpful, supportive - you only try to be harsh...



Some ideas regarding the issue:

i have to install linux in Legacy Mode -
UEFI seems to make trouble
guess that i have to add the kernelparameter "clocksource=acpi_pm"
and the following Linux mit dem Parameter "acpi=noirq
 
Old 03-05-2016, 01:47 PM   #7
TB0ne
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Quote:
Originally Posted by sayhello_to_the_world View Post
Tbone;

Deal with a thing while it is still nothing; keep a thing in order before disaster sets in. A quote from Lao Tzu hits your comments.
How, exactly?
Quote:
didnt you notice: The comments of others were found to be helpful. Why - did you ever ask this yourself...!?
Because you're ungrateful, and ignore what people tell you over and over??? Because you ignore what you're told (go back and re-read your threadS about your 'upgrade' of 13.1 to 13.2, the bios threads, etc.), where you show no effort, don't look anything up, and even when you are HANDED a solution, and people look things up, you continue to ask questions about "how to do"?
Quote:
It does not help that other postings were helpful - they are both clear, structured and liberally sprinkled with examples and ideas. This only accentuates the contrast with this exhibit..There is no lack of substance here, but also no shape, no argument and no goal. See the other comments - they are helpful, supportive - you only try to be harsh...
And you apparently ignore things yet again. You were handed solutions, but ignore them. You ignore the LQ Rules and question guidelines, since you did no research of your own before posting, and don't post details. You continue to use text-speak, despite being told not to, and keep lying about "will post findings", since you have NEVER done so as of yet.
Quote:
Some ideas regarding the issue:

i have to install linux in Legacy Mode -
UEFI seems to make trouble
guess that i have to add the kernelparameter "clocksource=acpi_pm"
and the following Linux mit dem Parameter "acpi=noirq
...which is the solution THAT I GAVE YOU in the links I posted...you're VERY welcome.

And again, why do you ignore what you're told/asked?? Going to go back and "post your findings" in all your other threads, as you've repeatedly said you would? Why did you ask about updating your BIOS two months ago, repeatedly asking for "steps and links", and when you're handed them, not use them? And again, you JUST NOW say you're using UEFI...did you follow the UEFI instructions from Ubuntu?
https://help.ubuntu.com/community/UEFI
 
  


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