[SOLVED] sys admins get together. unheard problem :)
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I know my question is not really about linux, but I would be really thankful if any of you can give a hint on how to solve the problem.
I'm not very technical person, but sort of stuck here.. got a question and would really appreciate if someone can dedicate a minute to express their thoughts with regard:
Here is a situation: my website runs on a vServer (hetzner.de) - with useless support.. anyway, they did maintenance on the server and as a result they switched it off and made some fixings. now the server is back and running again.. all the services are also running but the website is not back. they didn't touch the dns but surely screwed the server along with website. I ping the server, IP, and domain name - all the cases the ping goes through successfully, but the problem is that I cannot connect to the server. The ftp and ssh are just simply timing out. I wrote them asking if they put a firewall and they said no. from their website I got access to a Remote Konsole where I can see that all the services are up, but there is absolutely no access from anywhere on the planet. And their remote Konsole has got mixed keyboard letters so you may look for a 'forward slash' and die trying because it may appear under the = key. it runs on the browser with java plugin. With limited commands I see that lighttpd, mysql, etc all are up and running.
So my question is: Is there anything I can try to bring the website back to life so the ftp and ssh work and most importantly the website itself. what causes the problem? what shall I check? what shall I do?? please bear in mind that I have got very limited availability to input characters such us dash (-). I've tried the whole keyboard buttons but couldnt find it.
Have you ask tech. support about Konsole not working right?
Yes, they reckon everything is working fine. this is their reply:
we don't provide any software support for our dedicated servers and vServers so
I'm afraid we cannot help you configure your server.
We simply setup the hardware and take care of the network connection. You have
full root access so you are responsible for setting up the server.
I'm not asking them to configure my server but they are not helpful at all..
Did tech support confirm they'd ensured the DNS records were in place? Did they ping the server? Can they port-scan it from a remote location with your authority?
I can see that the DNS has not been changed. I did telnet the server and it goes through with the port 80, the firewall is not blocking it. and I can ping the server as well. the ping goes through, the server replies, but the problem is that it does not respond to my ftp nor ssh.
I found the solution. I completely shut down the firewall. immediately after that everything came back. I don't know how safe is that but at least I now have proper ssh and ftp access and can reconfigure everything without using their stupid limited Konsole.
Thank you everyone for your time spent and for your efforts. APPRECIATED!
That's not a solution but a temporary workaround. You still have to fix things. To start with that post the output of 'netstat -antulpe' and the contents of your firewall configuration.
Thanks a lot, I know there is still a long way to go, but at least now I have access to server via proper ssh not their konsole which came out to support only German Keyboard - useless of course. Via the konsole there is no way you can inserd dash (-) or copy/paste because it runs on java. Anyway I'll post some more info soon.
Thnx again To everyone who spent so much time reading this and advising!