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Old 04-03-2010, 06:26 AM   #1
PaulOENH
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Skype phone not recognised by Mint


I have just installed Mint on my PC. I have a DualPhone skype phone which connects to the PC via usb. I have installed the software using wine but the software does not recognise that the phone is connected.

Is there something I need to do to let the software running through wine see the usb port?

Answers need to be very simple to understand as I am not a natural at this!
 
Old 04-03-2010, 01:13 PM   #2
{BBI}Nexus{BBI}
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Quote:
Originally Posted by PaulOENH View Post
I have installed the software using wine but the software does not recognise that the phone is connected.
What software have you installed using wine?
 
Old 04-04-2010, 07:37 AM   #3
PaulOENH
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Quote:
Originally Posted by {BBI}Nexus{BBI} View Post
What software have you installed using wine?
I installed the software that was provided with the phone. This is the software that I was running with the phineon windows. The website for the phone says it is not Linux compatible.
 
Old 04-04-2010, 08:46 AM   #4
{BBI}Nexus{BBI}
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Chances are your phone can work natively under GNU/Linux, first we need to find out if the system acknowledges the hardware.

1. Boot up your system.

2. Log in to your desktop.

3. Open a Terminal.

4. If the phone is already plugged in remove it then plug it back in.

5. In the terminal type: dmesg copy and paste the output to this thread. Also type lsusb copy and paste the output to this thread.
 
Old 04-05-2010, 04:41 AM   #5
PaulOENH
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[ 507.977622] generic-usb 0003:0D9A:0004.0004: hiddev96,hidraw0: USB HID v1.00 Device [RTX Telecom A/S Cordless USB Phone] on usb-0000:00:10.0-2/input3
paul@paul-desktop ~ $

I can see from this that the phone is detected, so that is a good start! Thank you for your help. What do i do next?

Last edited by PaulOENH; 04-05-2010 at 02:39 PM. Reason: To remove a huge amount of needless information.
 
Old 04-05-2010, 10:08 AM   #6
{BBI}Nexus{BBI}
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What you need to do now is go to the Skype homepage and download skype for Ubuntu. Double click the completed download and follow the instructions to install.

Right click your speaker icon and select Sound Preferences. Under input/output you should see your handset. Change the input to your handset, if you want to hear the person you are calling come through the handset instead of your speakers change the output to the handset.

Once that is done sign in to your Skype, use Options--> Sound Devices--> Make A Test Call to check your handset settings work and that's it. No need for wine.

What you won't get using this method is any custom features the handset software provided under winblows.

Please edit your post above. Leave the part where your phone is shown in the listing.

Last edited by {BBI}Nexus{BBI}; 04-05-2010 at 10:11 AM.
 
Old 04-05-2010, 02:41 PM   #7
PaulOENH
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Thank you for the help, unfortunately the only option that the I get when I try to adjust the skype settings is "PulseAudio server(local)" the phone is not an option.
 
Old 04-05-2010, 04:56 PM   #8
{BBI}Nexus{BBI}
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Quote:
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unfortunately the only option that the I get when I try to adjust the skype settings is "PulseAudio server(local)" the phone is not an option.
Where is it that you see this option?
 
Old 04-06-2010, 05:06 AM   #9
PaulOENH
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Quote:
Originally Posted by {BBI}Nexus{BBI} View Post
Where is it that you see this option?
When I go to Skype, Options, Sound Preferences. It gives several drop down menus for Microphone, and speaker but the only option that drops down is the PulseAudio one.
 
Old 04-06-2010, 08:59 AM   #10
{BBI}Nexus{BBI}
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Quote:
Originally Posted by PaulOENH View Post
When I go to Skype, Options, Sound Preferences. It gives several drop down menus for Microphone, and speaker but the only option that drops down is the PulseAudio one.
I didn't say the settings under option in the Skype menu.
Quote:
Right click your speaker icon and select Sound Preferences. Under input/output you should see your handset. Change the input to your handset, if you want to hear the person you are calling come through the handset instead of your speakers change the output to the handset.
Do the above before trying the test call in Skype.
 
Old 04-06-2010, 01:23 PM   #11
PaulOENH
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Good point, sorry!

I have tried that and it sort of worked. the problem is that the handset will not stay connected to the PC because it says the software is not running so it for periods of about 3 seconds I can make calls and then the handset cuts out. The phone is a dual landline and skype phone.

I have now managed to get the microphone on my webcam to work so I have made some progress!

Ideally i would like to run the original software or something similar.
 
Old 04-06-2010, 05:17 PM   #12
jefro
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I note that you are in good hands already but I am just wondering.

I am kind of confused. Why did you try to use wine? I thought usb support in wine was still poor. (could be way wrong)

I might suggest to boot to Mint 8 live cd and try to install skype and see if it works. You should be able to install it if you have a modest amount or ram. This live cd should not affect your current install at all. Install to the live cd home folder.
 
  


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