| linuxlover.chaitanya |
12-03-2011 02:28 AM |
SiTracker LDAP authentication issues.
Hello all,
Trying to implement SiTracker for internal IT helpdesk system for the organization. The environment is CentOS 5. We already have a windows active directory domain set up and running and all the users authenticate from there. I am trying to integrate and authenticate users in SiTracker from AD. When configured, it says the settings are find and that it can communicate with AD. But it can not authenticate the users somehow. I have enabled logging and debugging and this is the log:
Quote:
2011-12-03T13:51:37+05:30 /sit/login.php authenticateLDAP myuser
2011-12-03T13:51:37+05:30 /sit/login.php ldapOpen
2011-12-03T13:51:37+05:30 /sit/login.php LDAP TYPE: AD
2011-12-03T13:51:37+05:30 /sit/login.php LDAP URL: ldap://organization-pdc.infocepts.local:389
2011-12-03T13:51:37+05:30 /sit/login.php LDAP Filter: (&(ObjectClass=user)(sAMAccountName=myuser))
2011-12-03T13:51:37+05:30 /sit/login.php LDAP Base: OU=All_OU,DC=organization,DC=local
2011-12-03T13:51:37+05:30 /sit/login.php LDAP got details for object: 'myuser'
2011-12-03T13:51:37+05:30 /sit/login.php One entry found
2011-12-03T13:51:37+05:30 /sit/login.php LDAP Valid Credentials
2011-12-03T13:51:37+05:30 /sit/login.php authenticate: User NOT authenticated
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If anyone can help me out with this. I am unable to create incidents from emails as there are no customers added and I want to add customers from our AD.
While synchronizing AD and SiT, this is what I found in the logs:
Quote:
2011-12-03T14:04:39+05:30 /var/www/html/sit/auto.php Scheduler actions due: ldapSync
2011-12-03T14:04:39+05:30 /var/www/html/sit/auto.php ldapOpen
2011-12-03T14:04:39+05:30 /var/www/html/sit/auto.php LDAP TYPE: AD
2011-12-03T14:04:39+05:30 /var/www/html/sit/auto.php LDAP URL: ldap://pdc-name.organization.local:389
2011-12-03T14:04:39+05:30 /var/www/html/sit/auto.php ERROR: Application Notice Group OU=All_OU,DC=organization,DC=local not found in LDAP in /var/www/html/sit/auto.php at line 767
2011-12-03T14:04:39+05:30 /var/www/html/sit/auto.php ERROR: Application Notice Group OU=All_OU,DC=organization,DC=local not found in LDAP in /var/www/html/sit/auto.php at line 767
2011-12-03T14:04:39+05:30 /var/www/html/sit/auto.php ERROR: Application Notice Group OU=All_OU,DC=organization,DC=local not found in LDAP in /var/www/html/sit/auto.php at line 767
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If that makes sense to anyone. |
