Originally Posted by tester^_^
actually i'm on a assignment on open sources ticketing system. i need to install and make a test for 5 ticketing system. i'm newbie on linux and program implementation. i try otrs but didn't succes and rt is second system that i've tried.for rt i think i've succes to installed it, but i dont know how to try it or how to make/know it works.
Seriously, read their documentation. It pretty much holds your hand from beginning to end to get RT working. It's a long tedious process, probably way too much to repeat here unless you want me to just copy and paste what they've already written.