Hi Gurus and Linux Gifted Ones

I have a on one of our servers, actually the problematic server has qmail and fetchmail services and serves as e-mail server for 8 pc's. The problem is the client pc's can send but the recipients cant recieve the message, even if they send e-mails on their seat mates on the office nothing happens on the e-mails, my guess is that the mails are stucked on the server or one of the service components is disable. By the way they can recieve e-mails from other server mails and from commercial mails like yahoo but when they reply its seems to be that the mails is useless because it does not go to the recipients.


please please please.... Thanks

Please give us some idea of how you have your mail processing configured, fetchmail configuration, etc.

# cat /root/.fetchmailrc
set daemon 60
poll mx1.ourcompany.com proto pop3 nodns
user user1 with pass 123 is user1 here
user user2 with pass 123 is user2 here
user user3 with pass 123 is user3 here
user user4 with pass 123 is user4 here
user user5 with pass 123 is user5 here
user user6 with pass 123 is user6 here
user user7 with pass 123 is user7 here
user user8 with pass 123 is user8 here


fetchall forcecr

# ps -aux
USER PID %CPU %MEM VSZ RSS TTY STAT START TIME COMMAND
root 1 0.0 0.0 1372 476 ? S 08:04 0:03 init
root 2 0.0 0.0 0 0 ? SW 08:04 0:00 [keventd]
root 3 0.0 0.0 0 0 ? SWN 08:04 0:00 [ksoftirqd_CPU0]
root 8 0.0 0.0 0 0 ? SW 08:04 0:00 [bdflush]
root 4 0.0 0.0 0 0 ? SW 08:04 0:00 [kswapd]
root 5 0.0 0.0 0 0 ? SW 08:04 0:00 [kscand/DMA]
root 6 0.0 0.0 0 0 ? SW 08:04 0:01 [kscand/Normal]
root 7 0.0 0.0 0 0 ? SW 08:04 0:00 [kscand/HighMem]
root 9 0.0 0.0 0 0 ? SW 08:04 0:00 [kupdated]
root 10 0.0 0.0 0 0 ? SW 08:04 0:00 [mdrecoveryd]
root 14 0.0 0.0 0 0 ? SW 08:04 0:00 [kjournald]
root 72 0.0 0.0 0 0 ? SW 08:04 0:00 [khubd]
root 751 0.0 0.0 0 0 ? SW 08:04 0:00 [kjournald]
root 3402 0.0 0.1 1440 544 ? S 08:04 0:00 syslogd -m 0
root 3406 0.0 0.0 1368 428 ? S 08:04 0:00 klogd -x
rpc 3424 0.0 0.1 1548 552 ? S 08:04 0:00 [portmap]
rpcuser 3443 0.0 0.1 1524 688 ? S 08:04 0:00 [rpc.statd]
root 3539 0.0 0.3 3504 1500 ? S 08:04 0:00 /usr/sbin/sshd
root 3553 0.0 0.1 2024 812 ? S 08:04 0:00 xinetd -stayalive
ntp 3573 0.0 0.4 2392 2388 ? SL 08:04 0:00 [ntpd]
root 3582 0.0 0.0 1412 444 ? S 08:04 0:00 gpm -t imps2 -m /
root 3591 0.0 0.1 1428 572 ? S 08:04 0:00 crond
root 3602 0.0 0.4 7492 1944 ? S 08:04 0:00 cupsd
root 3643 0.0 0.3 5812 1588 ? S 08:04 0:00 squid -D
squid 3646 0.0 1.0 8516 5172 ? S 08:04 0:00 [squid]
squid 3647 0.0 0.0 1340 256 ? S 08:04 0:00 (unlinkd)
xfs 3699 0.0 0.6 4648 3264 ? S 08:05 0:00 [xfs]
root 3708 0.0 0.4 5780 1988 ? S 08:05 0:00 smbd -D
root 3712 0.0 0.3 4632 1816 ? S 08:05 0:00 nmbd -D
daemon 3730 0.0 0.1 1412 532 ? S 08:05 0:00 [atd]
root 3741 0.0 0.0 1352 400 tty1 S 08:05 0:00 /sbin/mingetty tt
root 3742 0.0 0.0 1352 400 tty2 S 08:05 0:00 /sbin/mingetty tt
root 3743 0.0 0.0 1352 400 tty3 S 08:05 0:00 /sbin/mingetty tt
root 3744 0.0 0.0 1352 400 tty4 S 08:05 0:00 /sbin/mingetty tt
root 3745 0.0 0.0 1352 400 tty5 S 08:05 0:00 /sbin/mingetty tt
root 3746 0.0 0.0 1352 400 tty6 S 08:05 0:00 /sbin/mingetty tt
root 3747 0.0 0.6 14104 3216 ? S 08:05 0:00 [gdm-binary]
root 3748 0.0 0.2 2100 1012 ? S 08:05 0:00 /bin/sh /command/
root 3761 0.0 0.0 1380 296 ? S 08:05 0:00 svscan /service
root 3762 0.0 0.0 1336 224 ? S 08:05 0:00 readproctitle ser
root 3763 0.0 0.0 1344 268 ? S 08:05 0:00 supervise qmail-s
root 3764 0.0 0.0 1344 268 ? S 08:05 0:00 supervise log
root 3765 0.0 0.0 1344 268 ? S 08:05 0:00 supervise qmail-s
root 3766 0.0 0.0 1344 268 ? S 08:05 0:00 supervise log
root 3767 0.0 0.0 1344 268 ? S 08:05 0:00 supervise qmail-p
root 3768 0.0 0.0 1344 268 ? S 08:05 0:00 supervise log
root 3769 0.0 0.0 1348 272 ? S 08:05 0:00 supervise fetchma
root 3770 0.0 0.0 1348 272 ? S 08:05 0:00 supervise log
root 3771 0.0 0.0 1348 272 ? S 08:05 0:00 supervise squid
root 3772 0.0 0.0 1348 272 ? S 08:05 0:00 supervise log
root 3785 0.0 0.1 1976 956 ? S 08:05 0:01 /usr/local/bin/fe
root 3787 0.0 0.0 1360 268 ? S 08:05 0:00 /usr/local/bin/mu
root 3809 0.0 0.8 14868 4024 ? S 08:05 0:00 [gdm-binary]
root 3810 7.2 1.8 29224 8768 ? S 08:05 7:57 /usr/X11R6/bin/X
cebsrv 4433 0.0 1.9 18456 9216 ? S 08:08 0:00 /usr/bin/gnome-se
cebsrv 4460 0.0 0.2 3132 972 ? S 08:08 0:00 /usr/bin/ssh-agen
cebsrv 4466 0.0 1.4 10956 7140 ? S 08:08 0:00 /usr/libexec/gcon
cebsrv 4473 0.0 0.4 6128 2376 ? S 08:08 0:00 /usr/libexec/bono
cebsrv 4476 0.0 1.3 12180 6260 ? S 08:08 0:00 metacity --sm-sav
cebsrv 4478 0.0 1.3 17208 6660 ? S 08:08 0:00 gnome-settings-da
cebsrv 4492 0.0 0.3 3580 1692 ? S 08:08 0:00 xscreensaver -nos
cebsrv 4498 0.0 1.2 16288 6156 ? S 08:08 0:00 magicdev --sm-con
cebsrv 4500 0.0 2.6 54392 12736 ? S 08:08 0:00 nautilus --sm-con
cebsrv 4502 0.0 2.6 21912 12796 ? S 08:08 0:00 gnome-panel --sm-
cebsrv 4507 0.0 1.4 16676 6928 ? S 08:08 0:00 eggcups --sm-conf
cebsrv 4509 0.0 0.8 11652 4304 ? S 08:08 0:00 /usr/bin/pam-pane
cebsrv 4511 0.0 2.8 24304 13492 ? S 08:08 0:00 /usr/bin/python /
root 4513 0.0 0.0 1404 476 ? S 08:08 0:00 [pam_timestamp_c]
cebsrv 4535 0.0 1.4 16900 7180 ? S 08:08 0:00 /usr/libexec/noti
root 4679 0.0 0.1 2080 928 ? S 08:09 0:00 /bin/sh ./run
root 9186 0.0 0.4 6772 2080 ? S 09:14 0:00 /usr/sbin/sshd
root 9197 0.0 0.2 2216 1276 pts/0 S 09:14 0:00 -bash
qmaill 13396 0.0 0.0 1360 264 ? S 09:32 0:00 /usr/local/bin/mu
qmaild 13397 0.0 0.0 1420 460 ? S 09:32 0:00 [tcpserver]
qmaill 13402 0.0 0.0 1352 260 ? S 09:32 0:00 /usr/local/bin/mu
root 13404 0.0 0.0 1360 276 ? S 09:32 0:00 /usr/local/bin/tc
qmaill 13405 0.0 0.0 1352 260 ? S 09:32 0:00 /usr/local/bin/mu
root 13594 0.0 0.1 1456 500 pts/0 T 09:32 0:00 mail rmcarlos@fgf
root 18338 0.0 0.4 6772 2080 ? S 09:45 0:00 /usr/sbin/sshd
root 18400 0.0 0.2 2204 1252 pts/1 S 09:46 0:00 -bash
cebsrv 19255 1.4 0.2 3152 1324 ? SN 09:48 0:05 crystal -root
root 21382 0.0 0.0 0 0 ? Z 09:54 0:00 [supervise <defun
qmails 21383 0.0 0.0 0 0 ? Z 09:54 0:00 [qmail-send <defu
root 21388 0.0 0.1 2672 728 pts/1 R 09:54 0:00 ps -aux

It just may occure your email is stuck forever as undeliverable.
Is your qmail correctly configured w/r to the "local" domains?

You ought to have a text file named locals in your qmail/control directory, containing something on the lines of:

ourcompany.com
.ourcompany.com

Did you looked in the logfiles from the server?

is there any wrong with the mx.ourcompany.com?

how can I check the log files?

take a look in /var/log/*

Where the logfiles are, depends on how the qmail is started. Good first place to look is /var/log/maillog.

Nothing specifically wrong with mx.ourcompany.com, only that's a host name, and what you need to check first is what domains are put into the text file named "locals" residing in the "/var/qmail/control" directory.