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Old 02-03-2014, 10:28 AM   #1
Tom Wright
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Problem with login on Mint 13


I posted a ques. earlier this month and never received anything. I was assured, if I changed from another popular OS to Linux, I would enjoy a more stable and a smoother one. I installed Mint 3, and crashed in less then a week. I was closing out a web page and a keyring message appeared with a blank box imposed on top and locked up. I went to safe start and still nothing. I'm still dead in the water. What do I do?
 
Old 02-03-2014, 10:35 AM   #2
TB0ne
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Quote:
Originally Posted by Tom Wright View Post
I posted a ques. earlier this month and never received anything.
Under what user ID? This appears to be your first post. And you will receive answers in your thread, but nothing is going to get emailed to you.
Quote:
I was assured, if I changed from another popular OS to Linux, I would enjoy a more stable and a smoother one. I installed Mint 3, and crashed in less then a week. I was closing out a web page and a keyring message appeared with a blank box imposed on top and locked up. I went to safe start and still nothing. I'm still dead in the water. What do I do?
The first thing would be to install the LATEST version of Mint...which is 16. If you installed the VERY old Mint 3 (or even 13, if that was a typo), it's no wonder you're having problems. Secondly, unless you provide details (like what the message(s) were, what web page, etc.), there's not much we can tell you. It's HIGHLY doubtful that a web page totally crashed your machine to the point that you're 'dead in the water'. What do you mean there? And what kind of machine do you have?

Also, please read the links in my posting signature and the LQ Rules...a title of 'urgent' tells no one anything about your question, and asking a volunteer forum for 'urgent' help is a bit rude.
 
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Old 02-03-2014, 10:49 AM   #3
Tom Wright
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It was a typo. It is 13, and I thought about installing 16. I even found the OS, CD online. I'm working with a two year old Asus. I wasn't in the web page when it occurred. It went back to my desktop, and then the two boxes appeared. And that's where l'm stuck. Thanks also for quick response.
 
Old 02-03-2014, 10:57 AM   #4
Tom Wright
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Excuse me. It wasn't meant to be a smart remark or rude. It said to fill in the field and I did just that. When my computer is locked down, I consider it an urgency.
 
Old 02-03-2014, 11:14 AM   #5
TB0ne
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Quote:
Originally Posted by Tom Wright View Post
It was a typo. It is 13, and I thought about installing 16. I even found the OS, CD online. I'm working with a two year old Asus. I wasn't in the web page when it occurred. It went back to my desktop, and then the two boxes appeared. And that's where l'm stuck. Thanks also for quick response.
...and....
Quote:
Originally Posted by Tom Wright
Excuse me. It wasn't meant to be a smart remark or rude. It said to fill in the field and I did just that. When my computer is locked down, I consider it an urgency.
It may be urgent for YOU, but it isn't for anyone else in a volunteer forum, and not just this one. We are happy to try to help, but unless you provide details, there's little anyone, anywhere, will be able to tell you. Initially, you are three major versions behind in Mint right now.

All we know thus far is:
  • You have some sort of two-year-old Asus (no model/CPU/specs)
  • You got to a desktop (we don't know which desktop environment you're using)
  • You got 'two boxes' (we don't know what they are/say/when they occur)
  • You mentioned a web page (don't know which one)
Have you just tried to power off/reboot??
 
Old 02-18-2014, 08:36 PM   #6
Tom Wright
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TBOne, I'm not trying to be a smart ass. I'm just not a computer guru. It seems like your trying to make me look like an idiot. I was given only two options, urgent and general. I don't know what you consider an urgent so consider it a general. I do have enough sense to try rebooting and have multiple times and it comes back the same each time. In my earlier post I stated a blank box is covering the keyring password box and won't go away. My Asus is a K501 with windows7. The hard drive was reformatted before installing mint 13, and have had issues with it since.

Last edited by Tom Wright; 02-18-2014 at 08:38 PM.
 
Old 02-18-2014, 08:48 PM   #7
k3lt01
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Lets just settle a little bit and not ark up at the slightest thing.

Tom, a couple of hints for you.
1. Give your threads a descriptive title so that people who know about certain things can see your thread and respond accordingly. The title of urgent, even if it is urgent, isn't going to get you help any quicker.
2. Supply as much information as is humanly possible. Take photos if need be and upload them so people can see what is going on.
3. It has been how long since your machine crashed? Have you considered just reinstalling Mint 13?
4. Mint 13 is the current LTS (Long Term Support) release of Linux Mint. Mint 16 will be more up to date but it only has 9 months of support while Mint 13 has 5 years of support. Because your having so much difficulty so early in your Linux experience I would recommend you use a system with more support than one with less.
 
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Old 02-18-2014, 09:24 PM   #8
Tom Wright
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K3lto1, now this is more tolerable. Like I stated, I'm not a computer guru. All this tech talk is of no use to me. It's Greek. And I found the first responder a little rude calling me rude on my first post because I posted urgent. I'm a newbie. I've looked at other posts and they've posted urgent, also. Anyhow, what you say makes sense. I don't have the disc. It was loaded for me. I'm using an Asus K501 with factory installed Windows7. It crashed so I went to Linux13. Now I have two message boxes, one blank covering the keyring password box. I can't put a password in, even if I knew what it meant. I've rebooted multiple times, and nothing. I'm dead in the water.
 
Old 02-18-2014, 10:22 PM   #9
maruchan
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Hey Tom, can you take a photo of your screen with a camera or camera phone and post it online where we can see it? You could even post it to Facebook and make the album public. Other ideas: Can you move the blank window out of the way by holding down ALT and and clicking on the window, holding your trackpad button down, and moving it? Is the blank window "modal," meaning you can't click on anything else on the screen without dismissing it first? If it's not modal, you might be able to get rid of it by using Alt+F2 and running "xkill" and then clicking on the window.
 
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Old 02-18-2014, 10:31 PM   #10
gotfw
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Tom;

A gentle reminder: Linux is free software. Unless you're using a commerical distribution and paying for a support contract the people here who help newbies such as yourself out do so out of the goodness of their hearts, not out of any obligation. Hence, while I can empathize with your frustration, there seems to be somewhat of an entitlement attitude on your part which, to me at least, is coming off as a bit rude. Have you checked the reputation points of the two who tried to help out thus far? They've obviously donated a _LOT_ of their time so perhaps give them a bit more respect, eh?

Moving on, there is insufficient information here to even begin to diagnose your issue, akin to looking for a needle in the proverbial haystack. Be that as it may, you've still gotten some good advice.

1) Have you taken a pic? It seems you lack requisite knowledge to accurately describe the situation, so this should be job one. This does not make you stupid or an idiot, btw, only ignorant. And there's no shame in that, provided you have some motivation to learn.

2) Do you know what desktop environment you're using? Safe to assume a default Linux Mint install?

3) What, if anything, have you changed, modified, installed, etc. since your initial boot?

Just a few thoughts. Good Luck

Last edited by gotfw; 02-18-2014 at 10:33 PM.
 
Old 02-18-2014, 10:36 PM   #11
Tom Wright
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I haven't tried that but, I will. I don't get a cursor or an arrow. I don't know where it's at. I can try posting a pic but I'm on a pad right now, and it will post sometimes and sometimes not. Give me a little tie to work with it. Thank you for the suggestion.
 
Old 02-18-2014, 10:39 PM   #12
maruchan
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Also: Please make sure you haven't accidentally disabled your laptop's touchpad using one of the buttons above the keyboard. This can happen easily with many different models. Post your model no. if you get a chance.
 
Old 02-18-2014, 10:41 PM   #13
k3lt01
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Quote:
Originally Posted by Tom Wright View Post
K3lto1, now this is more tolerable. Like I stated, I'm not a computer guru. All this tech talk is of no use to me. It's Greek. And I found the first responder a little rude calling me rude on my first post because I posted urgent. I'm a newbie. I've looked at other posts and they've posted urgent, also.
TBOne has done the right thing, he pointed out to you that you've started the wrong way.

I'm now pointing out to you that you are still going the wrong way.

Quote:
Originally Posted by Tom Wright View Post
Anyhow, what you say makes sense. I don't have the disc. It was loaded for me.
Download it then and either burn it to a disc or copy it to a usb flash drive. Doing this means you have the 1 tool that can help when things get to difficult, and it can also help to repair broken systems without reinstalling.

Quote:
Originally Posted by Tom Wright View Post
I'm using an Asus K501 with factory installed Windows7. It crashed so I went to Linux13.
why did it crash? Is anyone helping you diagnose things on this machine?

Quote:
Originally Posted by Tom Wright View Post
Now I have two message boxes, one blank covering the keyring password box. I can't put a password in, even if I knew what it meant.
The more information you can provide the better. Your description doesn't really tell us much so I mentioned taking a photo and posting it. You haven't done it so now I'm not going to suggest it I'm going to tell you to grab a camera and take a photo so we can see what is going on.

Quote:
Originally Posted by Tom Wright View Post
I've rebooted multiple times, and nothing. I'm dead in the water.
Have you spoken to the person who installed Mint 13 for you? If yes what did they say? If no why not? It may be easier to just get them to reinstall it for you and to then take you through it so you can see what's what. If you decide not to do that I am happy to walk you through things but as already mentioned you really need to be much more descriptive or post some photos if you can't explain it.
 
Old 02-18-2014, 10:59 PM   #14
votar
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Tom:

I may be stating the obvious here but just to make sure that it has been stated. No offense is intended.


Were I in your position, the first thing I would do is reinstall Mint 13. It take's little time and returns your computer to a known state.

Then as you go through the set-up, write down all the choices that are made - which settings you select, the computer name, password(s) and so forth.
(I do this for all software installs, not just Linux - it saves much grief later on)
This is especially important for your password, which, as you know is case sensitive, because Linux systems ask you for your password a lot.

One of the first things you see is a request for your keyring password, which is the same as your system password. Just enter your system password, click on Unlock and things should be well.

As a caveat, I couldn't duplicate your problem on Mint 15 Cinnamon. If I pressed clicked on Unlock with a blank field, it politely told me I had entered the wrong password and patiently waited for the right one. If I pressed cancel, it cleared the box from the screen and went on, probably to reappear later if needed.

All the Mint desktop variants (Cinnamon, Mate and others) should,note SHOULD, work the same but,as they say, your mileage may vary.

If you have a burning desire to know what a keyring is there are good answers found by googling 'linux keyring'.
As you become more comfortable with Linux, and this continues to be an irritation, there are ways of disabling it.

Hope this helps,
Mike
 
Old 02-18-2014, 11:35 PM   #15
Tom Wright
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Thank you Mike. This sounds like good advice. I understand these people are volunteering their time and I appreciate it. But they keep telling me I'm going about it wrong. If that's the case, l don't know how to go about it right. I was not trying to be a wise guy. After my first post, I was told I was rude for posting 'urgent'. I was flabbergasted. If I was wrong, I'm sorry. I think I'm just going to purchase the Mint 13 and reinstall myself. I took a pic, but I don't know how to post an attachment to this forum.
 
  


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