You didn't state you were a computer geek. with several computers in the
That is definitely the way we do it at work we have test beds that we use
One Broken computer
One Working computer
Side by Side
If the broken unit is missing video and network card drivers we simply take the same action you did ,which is surf the net find the driver and download.
In my case, I usually have a laptop running Linux / Windows 2000 pro / Samba
At times this makes my job easier....not always......