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Old 10-20-2011, 03:59 AM   #1
divyashree
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OTRS Installation


I installed OTRS on CentOS 5 machine from its rpm . It installed perfectly with all its dependency resolved.

But during the web installation , the screen remains blank after step 2 .


Kindly help me if anyone used OTRS ??
 
Old 10-20-2011, 11:19 AM   #2
TB0ne
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Quote:
Originally Posted by divyashree View Post
I installed OTRS on CentOS 5 machine from its rpm . It installed perfectly with all its dependency resolved. But during the web installation , the screen remains blank after step 2 .
Kindly help me if anyone used OTRS ??
Did you check the OTRS web page, and follow ALL the steps that are clearly documented for OTRS installation on CentOS? You don't say what version of CentOS (5.0? 5.3? 5.4?), or what version of OTRS, but there are detailed steps for installing via yum, rather than manually via RPM.

http://doc.otrs.org/3.0/en/html/inst...tion-on-centos
http://wiki.otrs.org/index.php?title..._on_CentOS_5.5
 
Old 10-21-2011, 05:17 AM   #3
divyashree
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I am using CentOS 5.2 and otrs-3.0

I have already checked with the links, I followed the steps from there only. But there it is mentioned after step 3 step 2 will come but in my case after step 2 its stocked(blank screen).
 
Old 10-21-2011, 12:10 PM   #4
TB0ne
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Quote:
Originally Posted by divyashree View Post
I am using CentOS 5.2 and otrs-3.0

I have already checked with the links, I followed the steps from there only. But there it is mentioned after step 3 step 2 will come but in my case after step 2 its stocked(blank screen).
The steps are not numbered, so which one are you stuck at, and what part of the documentation are you referring to? And did you notice the instructions were for CentOS 5.5, not 5.2?

For RPM installation, step 2 is restarting the apache server. If you mean the part where you run the Perl script through the browser to configure the OTRS database, did you read the docs?? There is a way to run it manually, that's clearly documented and not too difficult:
http://doc.otrs.org/3.0/en/html/x545...-configuration
 
Old 10-22-2011, 05:27 AM   #5
divyashree
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Quote:
Originally Posted by TB0ne View Post
The steps are not numbered, so which one are you stuck at, and what part of the documentation are you referring to? And did you notice the instructions were for CentOS 5.5, not 5.2?

For RPM installation, step 2 is restarting the apache server. If you mean the part where you run the Perl script through the browser to configure the OTRS database, did you read the docs?? There is a way to run it manually, that's clearly documented and not too difficult:
http://doc.otrs.org/3.0/en/html/x545...-configuration
Yes, I was running the perl script through the browser to configure the database. There only it was stocked and was not going to system setting page( step 3 ).

Last edited by divyashree; 10-22-2011 at 05:28 AM.
 
Old 10-22-2011, 04:35 PM   #6
TB0ne
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Quote:
Originally Posted by divyashree View Post
Yes, I was running the perl script through the browser to configure the database. There only it was stocked and was not going to system setting page( step 3 ).
Ok...so again, have you tried running it manually?? And are you sure things got installed correctly? Where did that perl script get installed? Do you see any errors in your apache logs?

Without details, we can't help...saying it's 'stocked' (I assume you mean stuck), doesn't tell us anything.
 
Old 10-23-2011, 05:21 AM   #7
divyashree
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Quote:
Originally Posted by TB0ne View Post
Ok...so again, have you tried running it manually?? And are you sure things got installed correctly? Where did that perl script get installed? Do you see any errors in your apache logs?

Without details, we can't help...saying it's 'stocked' (I assume you mean stuck), doesn't tell us anything.
Yes everything installed correctly as described in manual.

this line I got in apache error log file:


Quote:
Out of memory!
[Sun Oct 23 14:47:46 2011] -e: Callback called exit.
I think this may be a mysql error. but how to resolve this ?

Last edited by divyashree; 10-23-2011 at 07:08 AM.
 
Old 10-23-2011, 01:50 PM   #8
TB0ne
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Quote:
Originally Posted by divyashree View Post
Yes everything installed correctly as described in manual.
Ok, you still aren't answering questions asked, or acknowledging things. Again, the manual is for CentOS 5.5, not 5.2. Did you check the location of the perl script in question? Have you followed the directions/edited files needed to install the DB manually? And the preferred method is using yum to do the installation, since OTRS depends on numerous perl modules.
Quote:
this line I got in apache error log file:
Code:
Out of memory!
[Sun Oct 23 14:47:46 2011] -e: Callback called exit
I think this may be a mysql error. but how to resolve this ?
Did you try to Google it???
http://www.mail-archive.com/otrs@otrs.org/msg35217.html
http://lists.mysql.com/mysql/209280
http://egloo.wordpress.com/2008/07/2...-memory-error/
http://www.red-mercury.com/blog/ecle...with-solution/
http://stackoverflow.com/questions/1...m-memory-usage
 
  


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