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boadiccearose 09-08-2010 08:41 AM

No network access after installing Suse 11.2
 
I'm new to SUSE. I had some virus issues with Windows Vista and decided to change my OS.

I have the modem set up and still can't get the internet to come up. I get the mozilla blank webpage, but I am connected to the internet server.
What can I do to get full internet access if everything seems to be working they way it should except for the blank webpage? I know I must be missing something but what?

Also, how do I open Yast to use it? I think I opened it by accident and got some things done, but now I can't figure out how I did it.

Please help.

Thanks

boadiccearose 09-08-2010 11:57 AM

I tried to do a configure of the network and got KTTSD failed. Not sure what this means. What is KTTSD and how do I fix this problem?

suid0 09-08-2010 05:34 PM

Let's try something using the terminal.

Connect normally and do the following.

Steps

ping any server. If it works, the problem may be your browser

execute: cat /etc/resolv.conf
The command above should contain an entry like: namesever xxx.xxx.xxx.xxx. If it does not contain anything like it, you must set up that manually.

execute: /sbin/ifconfig
If you don't see a ppp0 entry in the middle of the information that comes up and if it contains a ppp0 entry but not an ip address than this could a misconfiguration problem on your modem setup.


If you need more help on that. you may paste those commands in your next message.

John VV 09-08-2010 07:23 PM

that is a bit odd suse is very good at auto setting up most network settings


some hardware info would help

forget about yast for now -- if you can not connect to the net yast is unusable

-- the 20 questions part --
is this a desktop or laptop?
hardware specs ?
how did vista connect to the net ( as in how are you NOW tiring to )
wireless ?
cable ?
adsl ?
dial up -56k ?

the brand and make/model of the network hardware
if wireless then what is the hardware ?
if cable -- i do not think so - that every linux will 100% auto setup just fine)

are you using a proxy ?
are you behind a network router ( as in a office) ?
and so on ...

you also might want to READ some -- if not all -- of the OpenSUSE documentation
http://opensuse-guide.org/
http://www.novell.com/documentation/opensuse113/
http://forums.opensuse.org/
-- i would register at the forum --
and READ the ** Information for New Users **
http://forums.opensuse.org/english/i...ion-new-users/

boadiccearose 09-09-2010 08:32 AM

Quote:

Originally Posted by John VV (Post 4091916)
that is a bit odd suse is very good at auto setting up most network settings


some hardware info would help

forget about yast for now -- if you can not connect to the net yast is unusable

-- the 20 questions part --
is this a desktop or laptop?
hardware specs ?
how did vista connect to the net ( as in how are you NOW tiring to )
wireless ?
cable ?
adsl ?
dial up -56k ?

the brand and make/model of the network hardware
if wireless then what is the hardware ?
if cable -- i do not think so - that every linux will 100% auto setup just fine)

are you using a proxy ?
are you behind a network router ( as in a office) ?
and so on ...

you also might want to READ some -- if not all -- of the OpenSUSE documentation
http://opensuse-guide.org/
http://www.novell.com/documentation/opensuse113/
http://forums.opensuse.org/
-- i would register at the forum --
and READ the ** Information for New Users **
http://forums.opensuse.org/english/i...ion-new-users/

I have a Toshiba M400 tablet laptop with a new Western Digital 250GB sata hard drive. Dual core 1GB CPU with 1.5 GB SDRAM. I connect through a wireless connection that is built in. I have zoomtown using a westell router for home/business. I think it used a proxy with Vista.

Thanks,
J

boadiccearose 09-09-2010 08:34 AM

Quote:

Originally Posted by suid0 (Post 4091859)
Let's try something using the terminal.

Connect normally and do the following.

Steps

ping any server. If it works, the problem may be your browser

execute: cat /etc/resolv.conf
The command above should contain an entry like: namesever xxx.xxx.xxx.xxx. If it does not contain anything like it, you must set up that manually.

execute: /sbin/ifconfig
If you don't see a ppp0 entry in the middle of the information that comes up and if it contains a ppp0 entry but not an ip address than this could a misconfiguration problem on your modem setup.


If you need more help on that. you may paste those commands in your next message.

I can get connected... I just can't get the browser to bring up a webpage. It comes up blank. The network manager is connected to the westell router and shows that it is connected. The browser came with the SuSE cd installation and installed automatically.

Thanks,

suid0 09-09-2010 11:10 AM

But if you're unable to open any website, that maybe a DNS configuration problem.
Sometimes, it may happen that even after you're connected, your DNS configuration was not updated on resolv.conf

salasi 09-10-2010 09:07 AM

Quote:

Originally Posted by boadiccearose (Post 4091600)
I tried to do a configure of the network and got KTTSD failed. Not sure what this means. What is KTTSD and how do I fix this problem?

IIRC KTTSD is KDE Text To Speech Daemon - you don't really need it for anything that you are trying to do, but some of the KDE apps (akregator, I remember at one time, for example) expect it to be set up, just in case you try to convert some text to speech. So usually an error message pops up and gives you the chance to configure it. If you accept that chance and do anything, whether it works or not, the problem goes away, unless you actually do need to convert text to speech, of course.

@suid0
Quote:

ping any server. If it works, the problem may be your browser
If you ping a server by ip address, eg,
"ping 173.194.36.104"
and that works, you have the basics of networking set up, but if
"ping www.google.com"
then fails, name resolution (DNS - converting the 'human readable' site names into the numeric value) is not working, so you would need to concentrate your effort there. You could also use, eg, dig to check out name resolution.

There is still no output from "cat /etc/resolv.conf" so we cannot comment on how you have that set up. You can probably either set that up to a publicly accessible DNS server (eg, Google's at 8.8.8.8 or 8.8.4.4, described here or OpenDNS at 208.67.222.222 or 208.67.220.220).

Or, if your modem/router is set up to use either one of the above, or your ISP's DNS servers, you could just use your router as your upstream source.

One puzzle about all of this is that normally your m/r would be using DHCP to hand out IPs and mDNS to set up the rest, so this would normally all happen 'automagically'. Have you done anything that stops mDNS or DHCP from doing the auto configuration thing?

@John VV
Quote:

forget about yast for now -- if you can not connect to the net yast is unusable
Not really true; if the net is unusable (and it may only be DNS that is unusable), then you cannot use Yast to install new software. However, installing new software is only one of 20+ functions of yast. In particular, you can still use yast to configure networking.

If this does not help, you will need to say whether you are using Networkmanager, Wicd, or idup/ifdown type networking configuration. Maybe that will show up when you post the resolv.conf contents.


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