As of 2 days ago, I am having a new problem watching Amazon Prime videos with Flash Player. I'm running Linux Mint 13 on a Dell desktop, with Firefox 37.0.1 and Adobe Flash Player 11. I have a 7mbps internet connection.
The problem is that two days ago, the video quality on my Amazon Prime got stuck at 348 kbps. Prior to that, I was able to watch Prime videos in HD. Now, I can't.
Here are the things I have tried so far:
1. I restarted my computer and modem multiple times.
2. I ran multiple speed tests at speedtest.net to verify that my internet connection is working properly.
3. I went to YouTube and sampled a couple of 1080p videos to make sure I could view video properly on sites other than Amazon. I had no problem streaming the YouTube videos in HD.
4. I tried watching the same Amazon Prime video in Chrome with Pepperflash. This didn't work at all -- after the video finished loading, I got a black screen.
5. I cleared my Firefox and Adobe Flash caches. (For the Adobe Flash cashes, I first tried the Flash Player control panel. When that didn't work, I used the macromedia page here: http://www.macromedia.com/support/do...manager06.html
6. I uninstalled and reinstalled Adobe Flash multiple times from the software repository.
7. I manually deleted the .adobe, .mozilla, and .macromedia files so they would be rebuilt.
8. I verified that HAL is installed.
Does anyone have other suggestions? I did call Amazon last night, and eventually got a tech support person who is a Linux user himself. He checked the log and verified that I was able to stream videos at HD speeds as recently as 2 days ago. He said that usually the steps I took would fix the problem, so it might be an Amazon issue, but also said that if he tried to report it it would probably get bounced because I am a Linux user and Amazon does not support Linux. I asked him please to try anyway, but thought I would check here in the meantime.