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Old 04-12-2015, 02:55 PM   #1
loshakova
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new problem -- Amazon Prime videos


Hello,
As of 2 days ago, I am having a new problem watching Amazon Prime videos with Flash Player. I'm running Linux Mint 13 on a Dell desktop, with Firefox 37.0.1 and Adobe Flash Player 11. I have a 7mbps internet connection.

The problem is that two days ago, the video quality on my Amazon Prime got stuck at 348 kbps. Prior to that, I was able to watch Prime videos in HD. Now, I can't.

Here are the things I have tried so far:
1. I restarted my computer and modem multiple times.
2. I ran multiple speed tests at speedtest.net to verify that my internet connection is working properly.
3. I went to YouTube and sampled a couple of 1080p videos to make sure I could view video properly on sites other than Amazon. I had no problem streaming the YouTube videos in HD.
4. I tried watching the same Amazon Prime video in Chrome with Pepperflash. This didn't work at all -- after the video finished loading, I got a black screen.
5. I cleared my Firefox and Adobe Flash caches. (For the Adobe Flash cashes, I first tried the Flash Player control panel. When that didn't work, I used the macromedia page here: http://www.macromedia.com/support/do...manager06.html
6. I uninstalled and reinstalled Adobe Flash multiple times from the software repository.
7. I manually deleted the .adobe, .mozilla, and .macromedia files so they would be rebuilt.
8. I verified that HAL is installed.

Does anyone have other suggestions? I did call Amazon last night, and eventually got a tech support person who is a Linux user himself. He checked the log and verified that I was able to stream videos at HD speeds as recently as 2 days ago. He said that usually the steps I took would fix the problem, so it might be an Amazon issue, but also said that if he tried to report it it would probably get bounced because I am a Linux user and Amazon does not support Linux. I asked him please to try anyway, but thought I would check here in the meantime.

Thanks.

Last edited by loshakova; 04-12-2015 at 03:21 PM.
 
Old 04-12-2015, 03:28 PM   #2
JeremyBoden
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The current version of Mint is version 17.1 (possibly 17.2).
 
Old 04-12-2015, 03:33 PM   #3
loshakova
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Are you saying that I should update Mint? I chose 13 because it was a stable distro that was going to get multi-year support. I've been making sure I stay current with updates.

Before that, I used Mint 9 for a number of years until it stopped being supported. My understanding (which could be incorrect) was that this was fine to do if you didn't care about getting the latest bells and whistles.

Last edited by loshakova; 04-12-2015 at 03:39 PM.
 
Old 04-12-2015, 03:51 PM   #4
jkirchner
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17.1 is a LTS release. You may want to update. See the list here
 
Old 04-12-2015, 03:52 PM   #5
joe_2000
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Mint 13 is supported until April 2017. I can see no reason why you should not continue using it. Also note that HAL is no longer supported in Mint 17, so not only upgrading wouldn't help, it might even be counter-productive.

If I was in your shoes I would test if you can reproduce the problem in a Linux Mint 13 live environment. (You may have to install some additional software in the live system).
If it works fine in the live system, consider reinstalling. If it is indeed reproducible in a live environment then probably something changed outside the OS. (Hardware, Amazon, ...)
In both cases, consider also testing in a Mint 17.1 live system. As of release 17 all Mint releases are LTS systems, so there is no real benefit in running such an old release as Mint 13 anymore.

One alternative thing you could try would be Pipelight. If you upgrade to Mint 17 you'll probably need that anyways, because as I said Hal does not seem to be available anymore.

Last edited by joe_2000; 04-12-2015 at 03:53 PM. Reason: typo
 
Old 04-12-2015, 04:29 PM   #6
loshakova
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@joe_2000: Thanks for this suggestion. Can you tell me what you mean by a live environment?
 
Old 04-12-2015, 04:33 PM   #7
joe_2000
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Quote:
Originally Posted by loshakova View Post
@joe_2000: Thanks for this suggestion. Can you tell me what you mean by a live environment?
Sorry, I was assuming you had installed the system yourself, in which case you would (probably) have already used a live system.

So you download the iso image and burn it onto a cd or a usb stick and boot your computer from that cd / usb stick. You then get to a menu that lets you choose between a live system (typically the first menu entry), installation and other things.

Basically you run the distro without changing anything on your computer.
 
Old 04-12-2015, 04:39 PM   #8
JeremyBoden
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Download the .iso file and write it (as an image) to a DVD or USB to give bootable media.

If you like it, it can be used to install 17.1 to disk (after you have taken appropriate measures - backups etc).
 
Old 04-12-2015, 05:27 PM   #9
loshakova
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@joe_2000: Oh dear, I feel stupid now. I did install Mint 13 myself -- just hadn't heard that name for the bootable disk before. I will try rebooting to the disk and see if I can reproduce the problem. Will report back.
 
Old 04-12-2015, 05:42 PM   #10
loshakova
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@joe_2000: Oh dear, I feel stupid now. I did install Mint 13 myself -- just hadn't heard that name for the bootable disk before. I will try rebooting to the disk and see if I can reproduce the problem. Will report back.

---------- Post added 04-12-15 at 05:43 PM ----------

@JeremyBoden: Thanks. I had a disk already -- working on it now.
 
Old 04-12-2015, 06:06 PM   #11
loshakova
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@JeremyBoden: Thanks. I had a disk already -- working on it now.
 
Old 04-12-2015, 06:12 PM   #12
loshakova
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@joe_2000: Okay, so I tried booting to my disk of Mint 13, and also to a disk I had made of Mint 14. I did this by hitting F12 during the reboot and choosing the CD drive. In both cases, I had the same problem watching Amazon Prime videos. Then, however, I started to wonder if the computer was actually booting to the disk. Previously, when I have booted to a disk to check out a new version of Mint, I always saw the default desktop environment for the new OS. Now, I'm seeing my usual personalized desktop. Also, I can't open the CD drive by double clicking on it when either of these disks is in it. Does this mean that there is something wrong with the disks? I tried putting in a data disk, and that opened up just fine.

For what it's worth, the disk for Mint 13 is the one I used to install the OS, so I know it worked back then at least.

Last edited by loshakova; 04-12-2015 at 06:31 PM.
 
Old 04-13-2015, 06:21 AM   #13
JeremyBoden
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You are not booting from the CD if you see more than 3 icons on the desktop.
Do not touch the CD icon - this is the "start install to disk".

Change the boot order so that CD gets priority.
Make sure there is a DVD in place before you switch the computer on.

Burn a brand new DVD from 17.1 download - reusing a 2 year old DVD won't prove anything.
 
Old 04-13-2015, 12:24 PM   #14
loshakova
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@JeremyBoden: It appears that there is something wrong with my CD/DVD drive. I had to try three different DVDs before I was able to burn a new live disk, and my computer won't boot from this one either, even when I hit F12 during boot and specify the CD drive that way. I'm going to try to run some diagnostics on the drive, but I didn't want to leave you hanging.
 
Old 04-13-2015, 01:27 PM   #15
joe_2000
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You really want to learn how to do this with a USB stick. It is easier, faster and less costly.

There is a good description on how to do it in the Arch Wiki

Maybe one word of caution. Be fully concentrated when specifying the output device and make sure you are not writing to your hard drive! In case of doubt, ask here before hitting the return key.
 
  


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