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Old 03-01-2015, 09:45 PM   #1
Maria Alicia Pacheco
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New Chromebook C7 Acer


I received my Chromebook through my work as a gift in Christmas. I was starting it up and I was setting it for the first time but it just turned off on me could it be that something is wrong with it through the company of the maker or can I check if the Chromebook has warranty?
 
Old 03-02-2015, 03:38 PM   #2
rokytnji
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Your chromebook should be under warranty. Check through who ever procured it through your workplace.

I charged the battery up on my Acer C710 netbook for 10 hours before I turned it on.
I did not want to take any chances in case the battery was fully discharged and try turning it on that way.
 
Old 03-02-2015, 03:49 PM   #3
sgosnell
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I would guess that the battery is dead after sitting so long. That's a very old chromebook, and hasn't been produced in several years. Try charging the battery for an hour or so and see if it will hold a charge.
 
Old 03-02-2015, 09:40 PM   #4
rokytnji
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If you get it fired up, In a blank address tab. Type in

Code:
chrome://system/
So we can get a idea of what you got for christmas.
Post back this part

Code:
CHROME VERSION
40.0.2214.114
CHROMEOS_AUSERVER
https://tools.google.com/service/update2
CHROMEOS_BOARD_APPID
{9D137383-EB72-4BA9-A523-91AC0853F8AD}
CHROMEOS_CANARY_APPID
{90F229CE-83E2-4FAF-8479-E368A34938B1}
CHROMEOS_DEVSERVER
CHROMEOS_RELEASE_APPID
{9D137383-EB72-4BA9-A523-91AC0853F8AD}
CHROMEOS_RELEASE_BOARD
parrot_ivb-signed-mp-v3keys
CHROMEOS_RELEASE_DESCRIPTION
6457.94.0 (Official Build) stable-channel parrot_ivb
CHROMEOS_RELEASE_NAME
Chrome OS
CHROMEOS_RELEASE_TRACK
stable-channel
CHROMEOS_RELEASE_VERSION
6457.94.0
CLIENT_ID
cat: /home/chronos/Consent To Send Stats: No such file or directory
GOOGLE_RELEASE
6457.94.0
LOGDATE
Mon Mar  2 20:22:34 CST 2015
Then further down, under cpu info button. Hit the expand and post what cpu you have also.

Code:
vendor_id	: GenuineIntel
cpu family	: 6
model		: 58
model name	: Intel(R) Celeron(R) CPU 1007U @ 1.50GHz
That will help us determine how old your Chromebook is. Like I know from past experience
mine is a older model than sgosnell Chromebook.

You can find your ram specs also in there plus powerwash (how many times the operating system was reset to a default state), plus other info on your new christmas present like power_supply_info.

On the underside of your netbook may be a white tag with a barcode. It will have the model number and date manufactured on the top line. Mine is 2013.

Good Luck.
 
Old 03-03-2015, 12:36 PM   #5
maples
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I have an Acer C720p chromebook. A while ago, it started radndomly crashing and rebooting. I opened the case up on a hunch (my warranty was already void) and the connector between the battery and the motherboard was slightly crooked. I unplugged it and plugged it back in all the way, and I haven't had an issue since.

From what you said in your first post, this might not be your issue, but I thought I'd throw it out here anyway.

Fun fact: The Chromebooks (or at least my model) get such great battery life because the battery takes up half of the inside. (No, I'm not exaggerating. If anything, it takes up more than half.)
 
  


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