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Old 06-20-2012, 01:38 AM   #1
linuxlover.chaitanya
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Registered: Apr 2008
Location: Nagpur, India
Distribution: Cent OS 5/6, Ubuntu Server 10.04
Posts: 4,629

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My tickets shown in Company tickets in OTRS


Hello All,

I am in testing phase for OTRS installed on Cent OS 6.1 64 bit. Everything is running fine except that My Tickets can also be seen in Company Tickets tab. And only My Tickets are visible. The tickets raised by the user who has logged in. Not the other.

This was not the case earlier and I am not sure if I changed anything. This is a recent change and I am baffled.
 
Old 06-29-2012, 09:38 AM   #2
linuxlover.chaitanya
Senior Member
 
Registered: Apr 2008
Location: Nagpur, India
Distribution: Cent OS 5/6, Ubuntu Server 10.04
Posts: 4,629

Original Poster
Rep: Reputation: Disabled
Oh.. well it has been long since I came here or had time to update the thread. I guess this is the default behavior of OTRS. Or I think this way. I went on OTRS site and checked the demo and it was behaving the same way. So marking this as solved for now.
 
  


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