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Old 10-29-2013, 10:27 AM   #1
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maybe silly questions but I am completely baffled

Having read through anything I thought relevant I am almost ready to give up on Linux Mint 15 which I have installed on my laptop alongside Microsoft XP Professional. (I am writing on my desktop using Windows 7) On the laptop XP runs perfectly using the wireless connection through a Thompson TG585v7 router, however I cannot get any internet connection when using Linux, either wirelessly or by hooking up a cable. Can anyone please describe what I can try using the KIS principle because I am totally lost when it comes to the technical stuff - or should I just stick to XP??????
I thought Linux might be the answer to Microsofts threats of cutting off XP support early next year.
Many thanks in advance and apologies if I am wasting space on this forum
Old 10-29-2013, 10:36 AM   #2
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You're going to need to give more info on your laptop hardware in order to get an intelligent answer.
Old 10-29-2013, 11:37 AM   #3
Registered: Apr 2007
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You need to provide a good deal more information if anyone is going to be able to help you.

Starting with the laptop model, then what the ethernet and wireless chipset it uses.

Open a terminal and enter these commands, then paste the results back here:

lspci | grep -i network
Please use code tags when pasting the results, as it makes the results a lot easier to follow.

As an example, these are the results from my laptop:

[sparky@sirius ~]$ lspci | grep -i network
00:19.0 Ethernet controller: Intel Corporation 82567LM Gigabit Network Connection (rev 03)
03:00.0 Network controller: Intel Corporation PRO/Wireless 5100 AGN [Shiloh] Network Connection
[sparky@sirius ~]$ ifconfig
enp0s25: flags=4099<UP,BROADCAST,MULTICAST>  mtu 1500
        ether 00:24:7e:6b:1c:c7  txqueuelen 1000  (Ethernet)
        RX packets 0  bytes 0 (0.0 B)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 0  bytes 0 (0.0 B)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0
        device interrupt 20  memory 0xfc000000-fc020000  

lo: flags=73<UP,LOOPBACK,RUNNING>  mtu 65536
        inet  netmask
        inet6 ::1  prefixlen 128  scopeid 0x10<host>
        loop  txqueuelen 0  (Local Loopback)
        RX packets 192  bytes 20636 (20.1 KiB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 192  bytes 20636 (20.1 KiB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

wlp3s0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500
        inet  netmask  broadcast
        inet6 fe80::21e:65ff:fe19:f9be  prefixlen 64  scopeid 0x20<link>
        ether 00:1e:65:19:f9:be  txqueuelen 1000  (Ethernet)
        RX packets 288992  bytes 380307603 (362.6 MiB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 145757  bytes 17625170 (16.8 MiB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0
Old 10-29-2013, 12:56 PM   #4
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Welcome to LQ. The only silly question is the one you don't ask! There's usually someone who can say "been there, done that." Unfortunately, you have what one reviewer called the worst router he'd ever used (of course, he hasn't tried mine).

These might help
Old 10-29-2013, 03:54 PM   #5
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I thought Linux might be the answer to Microsofts threats of cutting off XP support early next year.
It's not a threat. It is an absolute fact.
Old 10-29-2013, 04:08 PM   #6
Registered: Nov 2005
Distribution: Mint 14 Nadia
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Howdy 13....

In the interest of KIS, and probably won't solve it, but worth passing it along...

I had the same situation, except Linksys router, ancient Vista (ugh!) Win/Dell notebook, and Mint 14.

My solution came from a forum post, then help from my software developer son-in-law who set up my router.

I (and then my son-in-law) had tried to set up manually, since my router was set up to not broadcast for security/privacy purposes. He switched to allow it to broadcast so that my notebook would detect it and automatically fill in the right info. After we verified that it was connecting, he switched broadcasting off. Piece of cake!

Totally KIS, but maybe not enough.

Good luck!


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