Mailsent Issue
 

16:14:12 [ ERROR] Error Occurred ...
subject---> Ticket [758332]: New - 4 - TEST Email
to---> xyz@zyx.com
error ---> javax.mail.MessagingException: 501 5.0.0 HELO requires domain address

16:14:12 [ ERROR] Exception = javax.mail.MessagingException: 501 5.0.0 HELO requires domain address

javax.mail.MessagingException: 501 5.0.0 HELO requires domain address

at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1481)
at com.sun.mail.smtp.SMTPTransport.helo(SMTPTransport.java:917)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:417)
at javax.mail.Service.connect(Service.java:288)
at javax.mail.Service.connect(Service.java:169)
at javax.mail.Service.connect(Service.java:118)
at javax.mail.Transport.send0(Transport.java:188)
at javax.mail.Transport.send(Transport.java:118)
at com.extraview.common.EVSendMail.sendWithoutAttachment(EVSendMail.java:313)
at com.extraview.common.EVSendMail.send(EVSendMail.java:281)
at com.extraview.util.BatchMailTask.send(BatchMailTask.java:1039)
at com.extraview.util.BatchMailTask.processOneFile(BatchMailTask.java:882)
at com.extraview.util.BatchMailTask.pollDirectory(BatchMailTask.java:565)
at com.extraview.util.BatchMailTask.run(BatchMailTask.java:1115)
at java.lang.Thread.run(Thread.java:595)

16:14:12 [ ERROR] Error 1 Occurred processing file 758332HtmlINTERNAL_USER1377526436793.html subject Ticket [758332]: New - 4 - TEST Email
16:14:12 [ ERROR] Renaming /opt/extraview-test/mailbox/758332HtmlINTERNAL_USER1377526436793.html to :/opt/extraview-test/mailbox/__758332HtmlINTERNAL_USER1377526436793.html
16:14:12 [ ERROR] Error Occurred ...

Many mail servers require you to start an SMTP exchange like this :

Or they will not accept mail. You're likely starting the handshake like this:

Find a way to add the domain to the start of the handshake. You can test this yourself using telnet to connect to the mail server on port 25.

...and it would also help if you gave us ANY useful details. Things like version/distro of Linux, are you using sendmail or postfix, what program(s) are generating the emails, what the mail log files say, if you can send emails from the command-line or not, etc. All you've done is post an error message from some java program.