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Old 02-06-2009, 05:46 AM   #1
jenniekingsland
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Registered: Oct 2008
Posts: 21

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Linux RHE4 Java Applet Failed to Load When Loading Web Interface


Hi,

I am accessing Brightstore Arcserve CA through the web interface. To do this I just enter the linux server IP followed by the port number and it loads CA on internet explorer 6. I do this on a Windows computer.

This works fine for one of the linux servers, but if I load a different linux server the same method just a different IP it comes up with this error 'Java Applet Failed to Load' I clicked on details and it loaded this;

Java Plug-in 1.5.0_09
Using JRE version 1.5.0_09 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\jennie.kingsland


----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------

java.lang.NullPointerException
at cai.arcserve.mmoadmin.MMOAdmin.GetPrimaryHostName(Unknown Source)
at cai.arcserve.mmoadmin.MMOAdmin.init(Unknown Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Is this something on the server side? I pressume it is if I can load the other linux server fine without this error.

How do I resolve this? Is java not installed on the linux machine? How do I check if java is installed and correctly configured? I am not sure which command to use or where to go from here? I have searched Google but unfortunately cannot find an answer to my problem.

Thanks

Jennie
 
Old 02-07-2009, 12:59 PM   #2
TB0ne
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Registered: Jul 2003
Location: Birmingham, Alabama
Distribution: SuSE, RedHat, Slack,CentOS
Posts: 18,324

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Quote:
Originally Posted by jenniekingsland View Post
Hi,

I am accessing Brightstore Arcserve CA through the web interface. To do this I just enter the linux server IP followed by the port number and it loads CA on internet explorer 6. I do this on a Windows computer.

This works fine for one of the linux servers, but if I load a different linux server the same method just a different IP it comes up with this error 'Java Applet Failed to Load' I clicked on details and it loaded this;

Java Plug-in 1.5.0_09
Using JRE version 1.5.0_09 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\jennie.kingsland


----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------

java.lang.NullPointerException
at cai.arcserve.mmoadmin.MMOAdmin.GetPrimaryHostName(Unknown Source)
at cai.arcserve.mmoadmin.MMOAdmin.init(Unknown Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Is this something on the server side? I pressume it is if I can load the other linux server fine without this error.

How do I resolve this? Is java not installed on the linux machine? How do I check if java is installed and correctly configured? I am not sure which command to use or where to go from here? I have searched Google but unfortunately cannot find an answer to my problem.

Thanks

Jennie
Well, it depends. You say "linux machine", but don't say what version/distro of linux they're running. Are both linux systems the same? Same version of Arcserve on both of them?? Different arcserve applets might require different versions of Java....have you contacted Arcserve????
 
Old 02-09-2009, 04:22 AM   #3
jenniekingsland
LQ Newbie
 
Registered: Oct 2008
Posts: 21

Original Poster
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they are both running RHE4 they are both running arcserve
 
Old 02-09-2009, 11:39 AM   #4
TB0ne
LQ Guru
 
Registered: Jul 2003
Location: Birmingham, Alabama
Distribution: SuSE, RedHat, Slack,CentOS
Posts: 18,324

Rep: Reputation: 3881Reputation: 3881Reputation: 3881Reputation: 3881Reputation: 3881Reputation: 3881Reputation: 3881Reputation: 3881Reputation: 3881Reputation: 3881Reputation: 3881
Quote:
Originally Posted by jenniekingsland View Post
they are both running RHE4 they are both running arcserve
Ok...please re-read my other post. What VERSIONS of arcserve? What VERSIONS of linux? Exactly the same patch levels, everything?

SOMETHING is obviously different between the boxes....and again...have you contacted Arcserve??
 
  


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