I just report problems so they can fix them. Like the bad modem. I may need that sucker one day and it will be dead.
They have only called twice after I offered the info. Usually I just read it off the screen. They are mostly windoze people I think. Just linux for the servers.
Anyway, I try to help people on here that I have never met. At least I have met them.
I try to help where I can. Being disabled makes your bored.