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Old 03-16-2003, 03:48 PM   #1
lostboy
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Is the joke on me ?


I started my linux journey with a great deal of patience. But I feel like I've been had. And what makes me so frustrated is that I actually paid for my linux (Suse 8.1 pro). If I had gotten it for free then I would have nothing to bitch about. However, when you pay $80 for an OS, you expect it to work right.

Here's my problem :

My linux install does not correctly identify my motherboard's ICH4 chip which in turn makes my hard drive run in PIO mode, among other problems which show up in my 'Available Hardware - KDE Control Module' under the 'Unknown' branch.

I have updated my kernel to 2.40.19 . I have also tried recompiling my kernel. Neither of these worked as far as my problem being resolved.

If you ask me, it's way too much trouble. I feel like an idiot for paying for this kind of trouble. Especially when I'm using components which should give me no trouble at all. My mobo is an Asus P4B533 and the proc is Intel P4 1.7g .

If anyone knows how to fix this, please let me know. The Suse manual is not very well written. There are steps which are left out and it confuses someone like me who is new to linux.

JC
 
Old 03-16-2003, 04:10 PM   #2
Goog
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When you payed for Suse, I think probably what you really paid for is support from them. So call them up.. or contact support

I know that's the way it works with RedHat, because I once purchased like version 6 and I got a lot of really helpful phone support with my problems.
 
Old 03-16-2003, 04:23 PM   #3
mcleodnine
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It would appear that support for the ICH4 chipset may appear soon. http://www.uwsg.iu.edu/hypermail/lin...12.2/0006.html
 
Old 03-16-2003, 04:34 PM   #4
lostboy
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Yeah thanks, I'll give it a try. I'm just aggrivated with Suse. I've been trying to solve this for a few days now, and I have tried the things that I have read about such as compiling a new kernel. I don't recieve any errors, and yet I haven't been able to solve the problem. I think that more than likely I am missing something.

I may be having a problem with configuring the kernel. I type # make menuconfig. I make the settings that I understand the meaning of, such as the processor type. Then I exit and save.

Now I think that I'm having a problem with making my config be used as the boot/vmlinuz.config. I look at this file and it is the default setup (not my config).

How do I replace this file with the settings that I made? Don't forget that vmlinuz is a .config file and the one that I made is called config.in, so I can't just rename the one that I want to be used.

What am I missing here ?
 
Old 03-16-2003, 04:48 PM   #5
lostboy
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What about reverting to the previous kernel which, to my understanding, did not have this problem with the ICH4 chip? Can you go back to an older kernel version like that ?

JC
 
Old 03-16-2003, 05:31 PM   #6
mcleodnine
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Whic kernel is actually running when you boot the machine? 'uname -a'. If you downloaded the kernel source from kernel.org you need to make sure you change either the Makefile ('export INSTALL_PATH = /boot' is usually commented out, so remove the # at the beginning of the line) or make the change in lilo or grub to boot the kernel from the / directory. I usually change the Makefile as I like to keep my kernel image in the /boot dir.
 
Old 03-16-2003, 06:06 PM   #7
lostboy
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Ok, I added an entry to my grub configuration so that I could be sure that I was booting off of the new kernel.

The problem still exists. In Available Hardware - KDE Control Module, my 'Unknown' branch it will show items such as my chipset :

Asustek 82845 845 (Brookdale) Chipset Host Bridge

When I highlight it and click the 'Details' button it says :

configured : No
available : Yes
needed : No

Does this mean that It could be used if configured ?

I a definitely suspect that I am missing some step in configuration. Even when I boot the new kernel, it still uses the old 'vmlinuz.config' file. I don't know how to make a new vmlinuz.config that reflects the new kernels configuration that I made when I typed # make menuconfig.

JC
 
Old 03-16-2003, 08:58 PM   #8
lostboy
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I believe that I might see where I went wrong. When you # make menueconfig, I read on a web page that you are supposed to first load the vmlinuz.config file. That is of course after you have hopefully made a backup of your working vmlinuz.config file. I did not do this right. I will start all over from the begining and see if fixing this gets me any closer to success.

JC
 
Old 03-16-2003, 09:51 PM   #9
lostboy
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Alright, I've done the kernel recompile and used the new kernel - still same problem. I've tried updating it to 2.4.19 - that didn't help.

A. Should I just wait for a new kernel ( 2.4.20) ?
B. Can I go to an earlier kernel ( like Suse 8.0) that did not have this problem.
Or
C. Should I trie Redhat?
 
Old 03-16-2003, 09:54 PM   #10
Tinkster
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2.4.20 has been out for a while, and fixed
the "slow HDD problem" on my colleagues PC.

Ooops ... this is SuSE custom-built, right?

Sorry ...


Cheers,
Tink
 
Old 03-17-2003, 06:46 AM   #11
snocked
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Displeased with SuSE? Did you even check to see if your hardware was compatible with SuSE on their site before you bought it?
 
Old 03-17-2003, 12:45 PM   #12
lostboy
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No, I didn't check that. My mistake. I'm a C programmer and have used mostly Microsoft stuff up until now. I'm from the school that says if you buy a real motherboard with an Intel chipset and an Intel processor then you should have no issues with compatability. I did that and thought that I was safe buying quality hardware to work with Linux. As I have found out the hard way, those rules do not apply to Suse 8.1 pro Linux. (at least the kernel version that I paid for).

You have to understand that I am of the mentality that if you pay money for an OS, it should work properly if you use it with industry standard hardware.

How is that in any way unreasonable ?

Hopefuly your next post will help in some way snocked.

JC
 
Old 03-17-2003, 01:04 PM   #13
rshaw
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How is that in any way unreasonable ?

you bought a MB with an unsupported chipset, then complain that SuSE doesn't own a timemachine to go forward in time, get a kernel that supports your chipset, then go backward in time and install it on the 8.1 release so that your MB will work properly today. no, thats not unreasonable at all.
 
Old 03-17-2003, 01:18 PM   #14
lostboy
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Bear with me here, I still have a "Microsoft mentality" as I stated before. I know how simple it is in Windows to solve my problem. You just install an inf file and it's fixed. So my world, up until this point has been easy.

Now that you have pointed out that I with my limited knowledge of Linux (IE, newbie) have overlooked the fact that it doesn't work that way in Linux, I see why my thinking is unreasonable.

I am totaly new to this concept of having to rebuild your friggin kernel to solve this problem, or wait until the rpm is released from your distro and install a pre-compiled kernel. To my way of thinking, that is pretty harry stuff we're talking about here.

JC
 
Old 03-17-2003, 01:25 PM   #15
rshaw
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no sweat, i'm in a bad mood today, didn't mean to unload on you. every one at some point wrestles with newer hardware issues, if the hardware makers would help out a little, it wouldn't be an issue.
 
  


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