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samantha_kers987 09-16-2008 12:13 PM
Internet shuts down suddenly
 
Hello,

I am Samantha, and I am sorry, but I am still new at Linux.

I use Kunbuntu on my computer and I like it, I just have a little problem with the internet, I hope some one can help me! :P

I wanted to install Adobe Flash Player so I could acces some internet sites, and so I did. But now, as soon as I logg in on these internet sites, Internet shuts down completely. I don't know if this install is the problem, or if I need to update then :S

One of these sites I need for school, so please, if anyone can help me, you would really save the day!

thank you for your time,

Samantha

Uncle_Theodore 09-16-2008 12:20 PM
What exactly do you mean by internet shutting down? Please, give as complete a description as possible.
If you run the

ifconfig -a

command, does it still show the correct IP address on your ethernet card? Does you browser just shut down?

Unknown_User 09-16-2008 12:23 PM
What browser are you using? Is it Konquerer, the browser that comes with Kubuntu?

I would suggest that installing Firefox would be a good idea as it doesn't suffer half the compatibility problems of Konquerer.

Click on 'K', 'System' and then 'Adept manager - Manage packages' then do a search for Firefox. Adept will install the software for you and Firefox will automatically install missing plug-ins like Flash.

johnson_steve 09-16-2008 12:24 PM
Hello,

can you open a terminal window and 'su -' to become root then post the results of:

Code:
ifconfig
ping www.google.com -c 3
both before and after this happens?

also how are you connected to the internet?

samantha_kers987 09-17-2008 09:14 AM
Quote:
Originally Posted by Uncle_Theodore (Post 3282172)
What exactly do you mean by internet shutting down? Please, give as complete a description as possible.
If you run the

ifconfig -a

command, does it still show the correct IP address on your ethernet card? Does you browser just shut down?
hello,

thanks for your replay. when I log on on some pages, then as soon as I click on 'logg in' or press 'enter' then the window just dissappears. I have to restart internet again.

I typed what you said in Shell, this is what I got:

root@kubuntu:~# ifconfig -a
eth0 Link encap:Ethernet HWaddr 00:16:17:7E:5B:EF
inet addr:192.168.2.100 Bcast:192.168.2.255 Mask:255.255.255.0
inet6 addr: fe80::216:17ff:fe7e:5bef/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:393 errors:0 dropped:0 overruns:0 frame:0
TX packets:445 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:213268 (208.2 KiB) TX bytes:127862 (124.8 KiB)
Interrupt:23 Base address:0xcc00

lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:16436 Metric:1
RX packets:5 errors:0 dropped:0 overruns:0 frame:0
TX packets:5 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:272 (272.0 b) TX bytes:272 (272.0 b)

sit0 Link encap:IPv6-in-IPv4
NOARP MTU:1480 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:0 (0.0 b) TX bytes:0 (0.0 b)



I hope it helps!

thanks again!

Samantha

samantha_kers987 09-17-2008 09:21 AM
Quote:
Originally Posted by Unknown_User (Post 3282179)
What browser are you using? Is it Konquerer, the browser that comes with Kubuntu?

I would suggest that installing Firefox would be a good idea as it doesn't suffer half the compatibility problems of Konquerer.

Click on 'K', 'System' and then 'Adept manager - Manage packages' then do a search for Firefox. Adept will install the software for you and Firefox will automatically install missing plug-ins like Flash.
Hello, thanks for your replay!

yes, I have Konquerer, but I also have a normal internet Icon, with the browser Firefox/Netscape.

I tried what you said, but I can't logg into the Adept manager. I assume it takes the same password I use as Root?! but then it just says that the conversation with SU didn't work. :S

does that give you more information?

thanks,

Samantha

samantha_kers987 09-17-2008 09:24 AM
Quote:
Originally Posted by johnson_steve (Post 3282180)
Hello,

can you open a terminal window and 'su -' to become root then post the results of:

Code:
ifconfig
ping www.google.com -c 3
both before and after this happens?

also how are you connected to the internet?

I just opened shell:

I typed ifconfig, this is what I get:

root@kubuntu:~# ifconfig
eth0 Link encap:Ethernet HWaddr 00:16:17:7E:5B:EF
inet addr:192.168.2.100 Bcast:192.168.2.255 Mask:255.255.255.0
inet6 addr: fe80::216:17ff:fe7e:5bef/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:697 errors:0 dropped:0 overruns:0 frame:0
TX packets:692 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:352218 (343.9 KiB) TX bytes:181786 (177.5 KiB)
Interrupt:23 Base address:0xcc00

lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:16436 Metric:1
RX packets:27 errors:0 dropped:0 overruns:0 frame:0
TX packets:27 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:1519 (1.4 KiB) TX bytes:1519 (1.4 KiB)

root@kubuntu:~#


then I typed ping www.google.com -c 3 :

root@kubuntu:~# ping www.google.com -c 3
PING www.l.google.com (64.233.183.104) 56(84) bytes of data.
64 bytes from nf-in-f104.google.com (64.233.183.104): icmp_seq=1 ttl=245 time=19.3 ms
64 bytes from nf-in-f104.google.com (64.233.183.104): icmp_seq=2 ttl=245 time=18.0 ms
64 bytes from nf-in-f104.google.com (64.233.183.104): icmp_seq=3 ttl=245 time=17.6 ms

--- www.l.google.com ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2001ms
rtt min/avg/max/mdev = 17.660/18.364/19.397/0.762 ms
root@kubuntu:~#

But internet still shuts down :S

What exactly do you mean by connected to the internet? I don't use wireless internet, if that is what you mean?? :S Sorry!

I hope it helps :S

thanks,

Samantha

Uncle_Theodore 09-17-2008 09:36 AM
It's not the internet that disappears, it's just the browser that probably segfaults. What browser do you use? Try a different one, konqueror, firefox or Opera. Also, it might be helpful if you start your browser from the command line and try to reproduce the conditions that lead to its crash. The terminal window will contain some error messages that might help to identify the problem.

samantha_kers987 09-17-2008 09:57 AM
Quote:
Originally Posted by Uncle_Theodore (Post 3283171)
It's not the internet that disappears, it's just the browser that probably segfaults. What browser do you use? Try a different one, konqueror, firefox or Opera. Also, it might be helpful if you start your browser from the command line and try to reproduce the conditions that lead to its crash. The terminal window will contain some error messages that might help to identify the problem.
hello,

thanks for your quick replay.

I have two browsers I think. I have a normal internet Icon, with the browser Firefox/Netscape. and I also have konquerer, right next to the system menu (left-under). with the konquerer I don't have the problem that it dissappears, but with konqueror I can't acces these sites either :S it is just with the normal internet browser that I have this problem.

and I wish to try to start my browser from the command line, but how do I do that?? (:S)

thanks again!

Samantha


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