Internet connection not operable Linux LMDE 2 Mate 64 bit
 

A newbie with a multiple first question. Due to a serious virus I had to totally wipe my 1T hard drive on a HP Pavilion p6-2016 which had Windows 7. I installed Linux LMDE 2 201503 mate 64 bit.iso 1.6gb "Betsy". Almost everything is working beautifully and I am very pleased with Linux. The 'almost' refers to my internet connection. It is none existent at the moment.
1) The computer was on line even if it was harassed by this malware.
2) After numerous attempts with setting up procedures in Linux I failed to connect. This is not the fault of Linux but I am on shaky ground with IPs etc.
3) I read that this it is possible that this Linux OS may not be compatible with this particular computer??
4)This HP has a LAN 1000-Base-T system for its internet connection.
5) I had tried installing with a Linux lite OS which I had and the same result of no internet.
Sorry to have written so much but I tried to give as much info as possible. Could anyone advise please, thank you. tjmcbor

LMDE is Linux Mint Debian Edition. I have a Debian OS and can confirm that hardware compatibility is an issue when installing the OS.
Therefore, it may be easier for you to install a different Linux Mint version which may not have compatibility issues.

On top of that, you could try out a series of different OSs to get a working linux PC with internet, and then find the fix for installing LMDE later.

You need to state how you're doing the install. Is it through CD or USB or are you using a multi-boot live USB?
At what point during the install do you lose net connection?
Is there an error message?

Thank you Higgsboson.

I have the latest Linux which I can now install, it is Linux Mint Cinnamon 17.3 'Rosa' I think.

I installed the LMDE via DVD at this time , I have used USB flash drives and USB storage with live boot.

There was no error, the connection simply was not made. What I got was a simple 'No Connection' message top right on the screen. In times past I have used Linux Lite for older XP OS and the internet connection was made without any intervention or help from me.

I notice you are in the UK, my wife and I are from Bradford and Huddersfield respectively and now we live in Florida US. That is a rather long story.

Anyway, I thank you very much for confirming the hardware incompatibility. I shall enjoy the present installation without Internet just to get to know the program for a while, then do the next installation.

My wife is ex wren and your handle Higgsboson smacks a little seafaring. Could that be true? All the best to you, and thanks again.

Hi...

Welcome to the forum :)

Out of curiosity, please open a terminal and post the results of...

Copying and pasting these commands to a text file that you can transfer (to your Linux system) using a USB drive might be easier. Likewise, you can simply save the results of these commands in a text document and transfer them to a USB drive. Then transfer the text document to the computer that has an internet connection. From there you can copy and paste the results to your next post. ;)

Regards...

Hello ardvark71
As requested
lspci -nnk | grep –i net –A2
06:00.0 Ethernet controller [0200]: Realtek semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 06)
Subsystem: Hewlett-Packard Company Device [103c:2ac2]
Kernel Driver in use: r8169

ifconfig –a

eth0 Link encap:Ethernet Hwaddr 38:60:77:83:b8:ec
BROADCAST MULTICAST MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
Collisions:0 txqueuelen:1000
RX bytes:0 (0.0 B) TZ bytes:0 (0.0 B)

lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:65536 Metric:1
RX packets:1057 errors:0 dropped:0 overruns:0 frame:0
TX packets:1057 errors:0 dropped:0 overruns:0 carrier:0
Collisions:0 txqueuelen:0
RX bytes:90005 (87.8 KiB) TX bytes:90005 (87.8 KiB)

1974 became a true born again believer by the Holy spirit of God and still going strong.

Using a USB boot loader like UNetbootin or Yumi from a Windows environment should still be successful. But Windows doesn't really want people moving onto linux. You may have malware (from reading your original post) or it could be some other issue.
When I first tried to make a linux install while on Windows, my dvd writer mysteriously didn't work properly and my USB was seen as a hard disk (not a USB) so UNetbootin wouldn't work.

Once you have a linux distro there's a bit more peace of mind regarding security. I expect you'll be using the offline OS to see why it can't access the net.

It's more scientific than seafaring. The Higgs boson is also known as the 'god particle'. They say they've finally found it, but there was no fanfare or anything. :)

Interesting. A driver is loaded but the adapter is not working. Could I bother you for the results of another command?

Thanks! :)

Praise God! That's a wonderful blessing. I was two/three years old in 1974. :)

Regards...

Hello ardvark71

Here is as requested:

dmesg | grep –iC 3 “etho”
[ 0.899180] r8169 Gigabit Ethernet driver 2.3LK-NAPI loaded
[ 0.899188] r8169 0000:06:00.0: can’t disable ASPM; OS doesn’t have ASPM control
[ 0.899403] r8169 0000:06:00.0 irq 41 for MSI/MSI-X
[ 0.899573] r8169 0000:06:00.0 eth0: RTL8168e/8111e at 0xffffc90010e4c000, 38:60:77:83:b8:ec, XID 0c200000 IRQ 41
[ 0.89576] r8169 0000:06:00.0 eth0: jumbo features [frames: 9200 bytes, tx checksumming: ko]
[ 0.901053] ehci-pci 0000:00:1a.0: cache line size of 64 is not supported
[ 0.901198] ehci-pci 0000:00:1a.0: irq 16, io mem 0xfe407000
[ 0.903389] SCSI subsystem initialized

A thumbs up for your desire to get the message out :-)
regards

Hi tjmcbor...

I happened to find this page regarding your adapter and am wondering if this is still the case. The option that looks promising to me and probably the quickest fix, if you don't mind it, is to try using a 32 bit version of Mint and see if that works. Deleting "/etc/udev/rules.d/70-persistent-net.rules" may also work but I can't promise anything. ;)

EDIT: Before you try the above, can you also post the results for...

If you see the word "*-network UNCLAIMED" right above "description: Ethernet controller," take a look at the page here. The solutions there might help. :)

Let us know what you find out...

Thank you, praise God for that. It's the greatest one and the most important one a person can respond to. :)

Regards...

Hello ardvark71

Thanks for doing research on this topic. I have downloaded those pages for further perusal and study later.
On the one hand it will be no difficulty installing a 32 bit OS, but it is going to take time. There is a password on the HP Bios which at this time I cannot remove and I am looking into that. However I found a way in, but I have to re-format the ATA hardrive and thereby force the Bios to the cd drive looking for a bootable disk. I found this out due to experimentation. The re-formatting takes about 12 hours with the software I have!! No problem.

The following is what I received when I entered sudo lshw -C network

-network DISABLED/ description: Ethernet interface/ product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller Vendor: Realtek Semiconductor Co., Ltd./ physical id: 0/ bus info: pci@0000:06:00.0/ logical name:eth0/ version:06/ serial: 38:60:77:83:b8:ec/ size: 100Mbits/ capacity: 1Gbit/s /width:64 bits/ clock 33MHz/ capabilities: pm msi pciexpress msix vpd bus_master_list ethernet physical tp mii 10bt 10bt-fd 100bt-fd 1000bt 1000bt-fd autonegotiation/ configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=full latency=0 link=no multicast=yes port=MII speed=100Mbit/s / resources: irq:41 ioport:e000(size=256) memory:d0004000-d0004fff memory:d0000000-d0003fff

I am assuming that network disabled and network unclaimed mean the same thing.

I will now enter the other suggested code. The response was "No such file exists". I went to RM help since this OS did not recognize Del and retried a few times making doubly sure I had typed in the code correctly. However the OS did not respond except as 'no such file exists'.

My wife and I used to live in Coos Bay, OR, for many years and enjoyed Oregon. she also became a Christian at the same time as I. I was in the British Army, Royal Corp of Signals and served as a Radio Technician for 10.5 years. It was serving in Naples, Italy when the Lord brought us to himself. Yes, I praise God for that indeed.

I should wait perhaps for your response before I re-format and start again particularly if the above info helps you to help me, for which I am very grateful, however I do not want to impose upon you too much longer as I am sure there are many others whom you could help and you have your things to do. However if I do change the OS for a 32 bit I would, of course, let you know what happened.

May my Father's blessing be upon you as you do his will.

I notice that this was posted on 20 February and you mentioned that you had (just?) obtained Linux Mint 17.3 Cinnamon.

If you downloaded it from the Mint website on that day, please see this:

http://blog.linuxmint.com/?p=2994

Hi tjmcbor...

Yes, what hydrurga mentioned above is critical. So let's put the adapter issue on hold until we can determine the exact day you downloaded the .iso of Mint and/or if you are affected. Please follow the instructions listed in the page hydrurga linked to. If your copy of Mint is affected, delete it from your computer immediately! :(

However, I will say that I don't believe "DISABLED" and "UNCLAIMED" are the same thing.

Thank you for sharing your background with me, it sounds like you've had quite an interesting life. Glad you enjoyed your time here! We are blessed with a beautiful state, no doubt about that. If you like to know a little of mine (my testimony,) please see my blog post here. :)

Regards...

Hello hydrurga and ardvark71

Very many thanks for the heads up on the infected Linux Mint Cinnamon 17.3. Fortunately I had downloaded the OS four or five days ago and should not be affected. However I will do the checks that are recommended on blog.linuxmint. I have just got over a foul virus and I would prefer to have a rest from them.

To ardvark71
I will check into the difference between Disabled and Unclaimed by a search around the the appropriate websites.Also I will check out your blog. thanks.

Regards to you both and thank you both again.

You're welcome, let us know what you find out. :)

Regards...

Hello ardvark71

To bring you up to date.

Yes their is a difference between the term 'disabled' and 'unclaimed'. Due to reading those downloads and also referring to a bunch of commands for Linux, from many sources, I at least got rid of the 'disabled" report and it just says network. The Internet connection Icon at the bottom right of the monitor lost it's red appearance and now the bottom part of the icon is black and the upper part is grey still with no connection. A small step I know, but it was encouraging. Many Many years ago I was taught at college to program the 8080, 8086 microprocessors at the bit level. Now it is all gone but I do enjoy investigating this Linux model and if I try something and it breaks then I get my disc to replace the whole OS. Superb. At present things are on hold now as I spend time getting to know a little more of this Linux Mint and check out websites that may help. Also I need to spend time on a previous project that my wife and I involved in. However I will let you know what is happening in relation to the topics we have spoken about previously.

many regards.
tjm cb (Coos bay) or (Oregon)