Help! Getting general failure on 3 printers in Red Hat Ent 4 What to do?

mhall · 07-23-2008, 04:54 PM

All of a sudden 3 printers are showing a general failure and print jobs are stacking up for those printers. I've stopped and restarted CUPS but that didn't help. What do I look for?

farslayer · 07-23-2008, 04:58 PM

I would start with the basics..

Are the printers themselves up ? can you ping them, or connect to their web interfaces ?

salasi · 07-23-2008, 05:39 PM

Nothing in the CUPS log, I suppose. Usually isn't, but its worth checking.

How are the printers connected (ethernet/usb/parallel)? Could someone have done something seriously daft like pulling a cable out? Has anything else happened at around the same time (like having electrical contractors in doing unrelated work)?

mhall · 07-23-2008, 09:26 PM

I can ping all three from the Linux servers with no problems. Where is the CUPS log?

mhall · 07-23-2008, 11:17 PM

OK Thanks, all. I didn't find anything in the logs but I just issued the /usr/bin/enable printer name and all the jobs printed and everything is just fine now. I have no idea what caused it????

Thanks anyway!