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-   -   Help! Getting general failure on 3 printers in Red Hat Ent 4 What to do? (http://www.linuxquestions.org/questions/linux-newbie-8/help-getting-general-failure-on-3-printers-in-red-hat-ent-4-what-to-do-657776/)

mhall 07-23-2008 04:54 PM

Help! Getting general failure on 3 printers in Red Hat Ent 4 What to do?
 
All of a sudden 3 printers are showing a general failure and print jobs are stacking up for those printers. I've stopped and restarted CUPS but that didn't help. What do I look for?

farslayer 07-23-2008 04:58 PM

I would start with the basics..

Are the printers themselves up ? can you ping them, or connect to their web interfaces ?

salasi 07-23-2008 05:39 PM

Nothing in the CUPS log, I suppose. Usually isn't, but its worth checking.

How are the printers connected (ethernet/usb/parallel)? Could someone have done something seriously daft like pulling a cable out? Has anything else happened at around the same time (like having electrical contractors in doing unrelated work)?

mhall 07-23-2008 09:26 PM

General Failure on 3 printers
 
I can ping all three from the Linux servers with no problems. Where is the CUPS log?

mhall 07-23-2008 11:17 PM

General failure on Linux printers
 
OK Thanks, all. I didn't find anything in the logs but I just issued the /usr/bin/enable printer name and all the jobs printed and everything is just fine now. I have no idea what caused it????

Thanks anyway!


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